Ben Todman

Unfortunately, my experience with this dealership was extremely disappointing. The salesperson, Ben, gave me information about the features included with a Tucson Hybrid SEL Convenience that I later disc extremely disappointing. The salesperson, Ben, gave me information about the features included with a Tucson Hybrid SEL Convenience that I later discovered was inaccurate. Because I was told another customer was also interested in the vehicle, I felt pressured to make a quick decision based on those assurances. The presentation of the vehicles was also disappointing. Ben showed me new cars that were visibly dirty, including drips inside the doors and marks on the light-colored interiors. When I commented that it was a turnoff to consider buying a new vehicle that already looked dirty, Ben told me the service employees were supposed to wear gloves but did not always do so. That did not inspire confidence in the dealership’s attention to detail. I had not picked up or taken the vehicle home, but I had already signed the purchase contract when I discovered it was missing several features I had specifically asked about. I returned to the dealership and met with Ben and a manager to discuss what had happened and review my options. During that conversation, the inconsistencies in the information I had been given became apparent. Despite the circumstances, the dealership attempted to move me into a more expensive vehicle without offering any discount or other consideration. I ultimately had the contract unwound and walked away. I’m very glad I did. I left and went directly to another dealership, and my experience with Hunter Hyundai was amazing. They treated me with respect and helped me purchase the Tucson Hybrid Limited I actually wanted at a reduced price and an excellent interest rate. The difference between the two dealerships was night and day. Based on my experience, I strongly recommend Hunter Hyundai instead. More

Print