Ben Metzler

Reading these reviews I'm shocked at how this dealer received such a high rating. I'm now thinking I was discriminated against due to my sexual orientation. It's apparent now. I was here with my mom received such a high rating. I'm now thinking I was discriminated against due to my sexual orientation. It's apparent now. I was here with my mom working with Nadar. I had quite a bit of negative but already knew that and the value of my trade, I understood the negative and was prepared to take care of most of it with money down. The test drove was good, Nadar was pleasant but the value they put on my trade was way off from the market. I asked for my keys and left. They did not try to work with me or say anything. It was all of 5 minutes from when he took it to management to review. I then went to a Hendrick dealer, explained my situation, gave them what they needed, communicated with management, and they provided $9k more for my trade, discounted their new X3 M50 (which most aren't discounting this new model) and we closed the deal. I already had financing with my bank, I only need to choose the car for me and wrap up the deal. I'm appalled at the treatment from Leith BMW Raleigh and want others to know. I am not new to car buying and understand sometimes the numbers don't work, but this was not that situation. For me to simply be dismissed without even trying to figure out a deal is wild to me. However, I am better off because the new vehicle I got was the M50 and $10k more than the base X3 from Raleigh AND $9k more for my trade. I hope they learn a lesson here, but those big headed managers in that office won't care at the end of the day. Seems someone needs to come in a clean up the management. I will continue to give a review on factual information so others are aware. I would AVOID this dealer at all costs. Trust me, you'll get a better deal elsewhere and more friendly staff willing to help and work together with you. Cheers! More

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Sometimes A Less is more. ...sorry for the bad pun but Ales is a terrific representative of the Raleigh BMW. Frankly, I would not expect less than first class service by nice, ...sorry for the bad pun but Ales is a terrific representative of the Raleigh BMW. Frankly, I would not expect less than first class service by nice, knowledgable, and caring associate. He's about the facts, helps with whatever you need and is very respectful and just a real nice guy. My wife and I have bought two cars from Ales this past year and each experience has been great More

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BEST customer service! ! Salesman Ales and Sales Mgr Ben made the whole process of ordering my 2025 x7 SUV incredibly enjoyable. I was able to be excited from start to finis ! Salesman Ales and Sales Mgr Ben made the whole process of ordering my 2025 x7 SUV incredibly enjoyable. I was able to be excited from start to finish with zero concerns in between. On a regular basis, I was kept up to date on the end result. This was the best experience over any other dealership I've dealt with over the past decades. I am a customer for life! The x7 I ordered was very much worth the wait it took to be built. More

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Going to the car dealership is like going to the dentist to get a cavity filled BUT then there is Greg Fielding WOW!!! He is your BEST man there. He made it a pleasant experience!!!! Not only is he your bes to get a cavity filled BUT then there is Greg Fielding WOW!!! He is your BEST man there. He made it a pleasant experience!!!! Not only is he your best sales man but the BEST Customer Service man. He needs to be given a bonus for what he does. He communicates to the customer how long it is going to be. He goes the extra miles with everything!!! I had Ralph and Mary call him on car details after dealership is closed (on his personal time) They commented what a nice guy Greg was. I brought my friend and her daughter with me to the dealership. They feel the same thing about Greg wonderful experience. We saw that not everyone that was there Saturday did not get the same treatment that we were experiening. (red bow and car was facing out) I just wanted to remind you what you have in your employee Gregg Fielding. What a plus you have please do not take for granted. More

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Ryley was our Sales Associate at Leith BMW and was an all-star in guiding us through the process of purchasing our 2023 BMX X3. Highly recommend the team at Leith BMW! all-star in guiding us through the process of purchasing our 2023 BMX X3. Highly recommend the team at Leith BMW! More

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Over the years my husband and I have purchases seven BMWs and they have all been from Leith BMW here in Raleigh. Working with Greg was a great experience. He was very attentive to each detail from our first and they have all been from Leith BMW here in Raleigh. Working with Greg was a great experience. He was very attentive to each detail from our first meeting to the delivery. He was very good at communicating with me by phone, text or email during this entire process. I would highly recommend him if you want a "white glove" experience. More

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David, is Simply the best salesman I have ever encountered. He knows the BMW vehicle like no other encountered. He knows the BMW vehicle like no other More

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Always the best service , in and out as best as possible , know their stuff ! Recommended often to others !! , know their stuff ! Recommended often to others !! More

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After several awful dealership experiences working with Ales was a welcome pleasure. Polite, knowledgeable and low pressure. The dealership was fair in the trade and had a good selection of what we were lo Ales was a welcome pleasure. Polite, knowledgeable and low pressure. The dealership was fair in the trade and had a good selection of what we were looking for. Other dealerships lost our business with lack of options and horrible customer service and interactions. Ales is a keeper and we will be back when we are ready for another car purchase. More

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Greg Fielding has an excellent demeanor, listened to our want and needs, showed empathy to challenges with the dealership, and overcame reservations through outstanding care and attention. He balanced appo want and needs, showed empathy to challenges with the dealership, and overcame reservations through outstanding care and attention. He balanced appointments with our walk-in need for attention, and when engaged with us his full attention was focused giving the sense we were the only people in the room. Greg demonstrated valuable industry knowledge, understanding of the priorities contributing to our thinking. In the end, with all questions answered, uncertainty resolved, we purchaed a vehicle to replace our lease car with confidence in both that we received the best possible counsel from Greg in the process. Working with Leith for the past seven years I started with outstanding "above and beyond" service to lackluster service engagement, leading me to think I would choose anyone but Leith. Ben Metzler (Manager), Brian Good (Service), and Greg Fielding (Sales) saved this relationship with outstanding attention and service. I now own my third vehicle from Leith BMW, confident I once again have a healthy relationship with both sales and the service departments. These individuals exemplify the quality attention, care, and service excellence we all expect from a business relationship. I am very happy to be back to a healthy connectio, valued as a customer and treated as a priority when needed. This team clearly values the relationship, not just the sale. Give them the opportunity to work for you. More

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