Ben Buchanan
Ben Buchanan at Wayne Akers Ford

Ben Buchanan | Page 31

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
691 Reviews
4.7

691 Reviews

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691 Reviews of Ben Buchanan

May 23, 2024

Dealership Rating
Employee Rating

Diego Torres and Cesar Shultz are the best and Wayne Akers Ford is fantastic! I purchased a new 2024 Ford Escape ST-Line for my daughter and she loved it. This is my sixth purchase from Wayne Akers Ford More

by JCAPRAROSR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2024

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 20, 2024

Dealership Rating
Employee Rating

It took three trips to get one thing fixed. My AC was not working and still isn’t working the external fan stays on all the time not good not happy. More

by Jeff.jackman2010
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Mcdiarmid, Christal Pruett , Erik Hoffman

May 23, 2024

Wayne Akers Ford responded

Thank you for taking the time to provide us with this feedback.

May 18, 2024

Dealership Rating
Employee Rating

It was the worst experience I ever had I paid over $2500 and my truck still was not fixed More

by jerrydplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Wayne Akers Ford responded

"Jerrydplumbing" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 17, 2024

Dealership Rating
Employee Rating

Service work was great, follow up progress was not so great. After the initial follow up call 9 days later. I had to call to get an update. My service writer never answers a call. Always a txt reply la More

by ckyates1751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Wayne Akers Ford responded

We appreciate your feedback and are eager to better your return experience.

May 17, 2024

Dealership Rating
Employee Rating

Excellent at customer service and quality of work performance on vehicle. Service writer Ben Buchanan not only treats a customer with the utmost respect his demeanor allows you to relax and feel conf More

by FALLETTAMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2024

Dealership Rating
Employee Rating

Always received great service and staff is very professional and courteous. Would recommend them to friends and family. More

by MSVIRGO61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lalla, Michael Corey , Erik Hoffman

May 14, 2024

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 14, 2024

Dealership Rating
Employee Rating

You should be wearing a black mask and a hoodie 400 for a starter that you can buy online from ford for less than 100.00 Thieves More

by TIMATTEBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2024

Wayne Akers Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024

Dealership Rating
Employee Rating

Ben was so efficient and informative along the way. He is always so helpful and thorough. More

by NORTHG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 10, 2024

Dealership Rating
Employee Rating

Service was great and I was delighted with every thing that was done and diagnosed More

by A.reigosa82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khristian Ramirez

May 10, 2024

Wayne Akers Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 07, 2024

Dealership Rating
Employee Rating

Diego is an awsome person who is always aware of his customers. Great individual and would send someone to this dealership and or purchase another vehicle from Wayne Akers . I have purchase several ve More

by GLENROGERS8
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Diego Torres, Russ Stegall , Orlando Menendez

May 08, 2024

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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