Ben Buchanan | Page 25

Ben got me in and out in no time for my oil change and works package. works package. More

by KARENLA1230 Verified Customer Verified Customer

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With estimates of $1420 to replace one coil,one plug wire and one spark plug! And a $2400 estimate for one coil and 8 plugs a wires I want nothing to do with your business!!! Super Duty labor rate is ridic and one spark plug! And a $2400 estimate for one coil and 8 plugs a wires I want nothing to do with your business!!! Super Duty labor rate is ridiculous More

by Catracing Verified Customer Verified Customer

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Generally speaking, the invoice is difficult to understand. Ben did help me with it. And I'd like to see fresh donuts or snacks, not the machine stuff but that's just me. I was there for about 5 ho understand. Ben did help me with it. And I'd like to see fresh donuts or snacks, not the machine stuff but that's just me. I was there for about 5 hours waiting and I got hungry. The coffee was fresh! More

by Ellie2001 Verified Customer Verified Customer

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Excellent customer service. Was seen promptly by Mr Ben Buchanan and service personnel. Appreciate all of them Was seen promptly by Mr Ben Buchanan and service personnel. Appreciate all of them More

by Mumov123 Verified Customer Verified Customer

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Everything was great. No complaints at all. I was very pleased. Thank you very much No complaints at all. I was very pleased. Thank you very much More

by Jayme Verified Customer Verified Customer

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The dealership was very clean,. Everybody was very courteous, been going there for many a years. Everybody was very courteous, been going there for many a years. More

by JMORRI8070 Verified Customer Verified Customer

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I liked the Saturday, 7:30am open Service Center. Very professional. Clean. Quality repairs on my car. Timely. I recommend Wayne Akers Ford👍👍 Very professional. Clean. Quality repairs on my car. Timely. I recommend Wayne Akers Ford👍👍 More

by Jerrygordon212 Verified Customer Verified Customer

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I made an appointment online- listed my needs- when I called to confirm appt - service agent was unaware of the need for an oil change - he was also unaware that I had put ‘will wait’ for vehicle- agent called to confirm appt - service agent was unaware of the need for an oil change - he was also unaware that I had put ‘will wait’ for vehicle- agent told me - only after I called them - that it would take all day!?!?! I asked if my car would be done by 3:30p and he said he’d call me - at 2:30p and no call- I called the agent and got no answer - left a message- no call back🤬 I got a ride to pick up my truck - agent was at lunch at 3:30pm when I showed up - truck was ready - thank God- but a little better customer service and better communication would be nice? Any info that I got had to be pried out of him?! Recalls weren’t explained - overall - the service could have been better if they were more knowledgeable and communicative- constant recalls are getting tiresome as well - More

by debranutt62 Verified Customer Verified Customer

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I bought my cars there and took them back for service and maintain good health with my cars Ben Buchanan is the best service advisor there is! Every one there is very helpful and very knowledgeable and nice maintain good health with my cars Ben Buchanan is the best service advisor there is! Every one there is very helpful and very knowledgeable and nice More

by CRUZCATHY36 Verified Customer Verified Customer

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I will continue to bring my vehicles to Wayne Akers Ford for service because of their attention to detail. I also love the fact that I see the same faces when I visit, the employee retention there is refres for service because of their attention to detail. I also love the fact that I see the same faces when I visit, the employee retention there is refreshing. More

by MICHAEL.COREY Verified Customer Verified Customer

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