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Ben Buchanan
691 Reviews
691 Reviews
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691 Reviews of Ben Buchanan
May 30, 2025
After dealing with two Service Advisors that didn’t really meet expectations, Steve and Riz went above and beyond to identify the issues my vehicle was having and get them taken care of for me. really meet expectations, Steve and Riz went above and beyond to identify the issues my vehicle was having and get them taken care of for me. More
by Andrew
Verified CustomerOther Employees Tagged: Keana(service) 2 stars, Steve(service) 5 stars, Riz(service) 5stars
May 30, 2025
Ben Bucannan has been my service representative for over 10 years. He explains all repairs and works with me in staying safe and on the road. I could go to a local repair shop, but I trust Ben and thank goo 10 years. He explains all repairs and works with me in staying safe and on the road. I could go to a local repair shop, but I trust Ben and thank goodness for Wayne Akers. More
by mashlorf
Other Employees Tagged: Miguel Chiriguaya, Ricky Green, Linda Toussanit
May 24, 2025
I can’t say enough good things about this dealership. They are awesome - work is exceptional and their pick up service is appreciated. The folks that pick up the car are super respectful and they take They are awesome - work is exceptional and their pick up service is appreciated. The folks that pick up the car are super respectful and they take a minute to talk to you to make you feel comfortable. Love Wayne Akers Ford! More
by Ncurrea
Other Employees Tagged: Danielle Mcdiarmid
May 23, 2025
Exelente servicio y buenas atenciones se lo recomiendo Bayan y vicitelo y Vera's lo que les digo Bayan y vicitelo y Vera's lo que les digo More
by SANDYWTORRES
Other Employees Tagged: Yovonne Felix, Danielle Mcdiarmid, Yerika Villa, Theresa Jardin, Yankiel Vilches, Christal Pruett, Linda Toussanit, Khristian Ramirez , Jesse Guajardo
May 21, 2025
Brought my truck in for some transmission issues, the service advisor addressed it right away. Called with the diagnosis and the trans needed a rebuild. All work overed under warranty without issue service advisor addressed it right away. Called with the diagnosis and the trans needed a rebuild. All work overed under warranty without issue More
by Randy
May 20, 2025
Great customer service. I always feel welcomed. Schwartz always make sure that I am doing the right thing. I always feel welcomed. Schwartz always make sure that I am doing the right thing. More
by JUNIEOSCAR
Other Employees Tagged: Danielle Mcdiarmid, Linda Toussanit
May 14, 2025
Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More
by JM
May 11, 2025
Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More
by JM
Other Employees Tagged: Cashier was also very nice and understanding.
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