Avy Torres | Page 7

Experience was amazing! Very friendly and exceptional service. My dad is planning on coming back to make a purchase very soon. Enjoying my new Audi! service. My dad is planning on coming back to make a purchase very soon. Enjoying my new Audi! More

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I had a very good experience here, very technologically advanced. Avy took the time to personalize a video for me and communicated with me very quickly and efficiently. He was able to meet my needs and was advanced. Avy took the time to personalize a video for me and communicated with me very quickly and efficiently. He was able to meet my needs and was very friendly and personable. More

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Clean and organized building. Staff friendly/responsive and very knowledgeable. Great sale and great vehicle Audi A6. Proud to be a Audi owner. Zina B and very knowledgeable. Great sale and great vehicle Audi A6. Proud to be a Audi owner. Zina B More

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Awesome, the best of the best. Great staff and yes the best brand and best place to buy your dream car . Audi everyone's dream car. best brand and best place to buy your dream car . Audi everyone's dream car. More

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I have never been more satisfied than coming to this dealership. No pressure excellent service all around. My retirements car is here! Excellent service from Vito and Avy! dealership. No pressure excellent service all around. My retirements car is here! Excellent service from Vito and Avy! More

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My experience with Avy was very professional, my car buying was done mostly online. He was very quick to communicate and very respectful with my time. There was no pressure and also upfront with sale de buying was done mostly online. He was very quick to communicate and very respectful with my time. There was no pressure and also upfront with sale details. I enjoyed working with Avy and would highly recommend him. Also would like to appreciate Audi Lakeland for empowering there employees to make quick decisions. More

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I feel that Vito is very knowledgeable about the Audi product line. He helped me setup the WiFi hot spot in my car and went through all of the different features. He was very patient and though with his product line. He helped me setup the WiFi hot spot in my car and went through all of the different features. He was very patient and though with his instruction as well as patient with the questions I asked. I would recommend Lakeland Audi. They were fair and quick to get the vehicle that I wanted. More

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Not the way to "Earn" someone's Business While my experience with Audi of Lakeland does not reflect the other positive reviews herein, I want to take a moment to share my experience. In summa While my experience with Audi of Lakeland does not reflect the other positive reviews herein, I want to take a moment to share my experience. In summary – we could not agree on a price and while it is normal courtesy at that point to thank each other and move on – I received a message that spawned this review. I began my day exchanging messages with Avymael (Avy) Velez Torres, a Brand Specialist. My exchanges on the whole was pleasant, direct, and timely. In my initial message to Avy, I clearly stated that I am price shopping after deciding that a Q7 would be a great fit – especially given the discounts on the 2019 models. Furthermore, I provided Avy with transparency on where I want to be on price. While we were not able to agree on a price – I am just baffled by the message I recently received – note below: “Mr Alvin, With all due respect, I am sure there are other manufactures out there that can beat us on price. Not sure if you have seen a Q7 in person and have driven one. But I can assure you our Q7 was the best luxury selling SUV of 2019 for a reason. Our cars are leaders in technology, safety, and performance and they are equipped with more standard features than a lot of vehicles on the market. With that being said, I gave you my best offer. If pricing is more important than getting the best car on the road then an Audi might not be the right car for you. I would love to earn your business and welcome you to the Audi Brand. Please let me know how I can assist going forward.” For me, sending such a message is NOT THE WAY TO EARN MY BUSINESS – rather it runs the risk to antagonize. I often wonder if people who use the statement of “earning business” actually understands what it means. A car is a commodity, pricing is driven by the market and dealers can choose to sell at a certain price or not. Avy is a customer facing individual and represents Audi and Audi of Lakeland. While I am not sure what Avy was trying to accomplish with the response – it has clearly soured me on Audi as a brand, Audi of Lakeland – and in general Qvale Auto Group. - Daniel Weissland, happy to provide any direct feedback. Aside from the tone of Avy’s message - let us also further evaluate the claims made – according to CARSALESBASE.COM – in the US, 2019 Q7 sales volumes are 34,649; Mercedes GLE 49,980; BMW X5 54,595; - for the fun of it – the Lexus RX is 111,036. In Europe, the BMW X5 sold 44,765 units coming in at #1, the Q7 16,127 in #9. I have driven the Q7 (both engine variants,) I have compared it against others that I have driven, including the Lincoln Aviator, Cadillac XT6, Mercedes GLE and GLS, BMW X5, Acura MDX, RDX. In my opinion, there is a line between ‘puffing’ and just being arrogant and rude. The combination of both is a recipe for disaster. While it is wonderful to see so many positive experiences with Audi of Lakeland, sadly – I am not one of those individuals who can say the same. More

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Brilliant Experience. From the off, Avymael had the car up and ready upon arrival after my 1.20hr journey there and came out to greet me immediately. The test drive was ver From the off, Avymael had the car up and ready upon arrival after my 1.20hr journey there and came out to greet me immediately. The test drive was very enjoyable and Avymael was very knowledgable. Both him and his general manager were able to get me a great deal I was after. Finance was very smooth; in and out. The car was put into their magnificent delivery room with a bow on it, topping off the experience. Thanks for the stress free, fun experience guys! More

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buying a new car My husband and I felt that the whole process was smooth and painless. Avy really went through the vehicle well. I especially enjoyed not having to go My husband and I felt that the whole process was smooth and painless. Avy really went through the vehicle well. I especially enjoyed not having to go to several people for the signing of the paperwork. Avy handled it all! Thanks More

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