Austin Smith
Austin Smith at Regal Honda
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Austin Smith

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.4
74 Reviews

Dealership Experience

6 yrs, 5 mos

4.4

74 Reviews

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74 Reviews of Austin Smith

September 21, 2024

Dealership Rating
Employee Rating

I have purchased 2 Honda’s from this dealership. I all ways have had good experience with the vehicles . So far so good. More

by artusfla2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Regal Honda responded

Thank you so much for the positive review. We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 20, 2024

Dealership Rating
Employee Rating

Austin Smith was very polite with me but the next day when I left two messages for him to call me back he never did and one message was to give him our new phone number and still never heard from him. More

by MISSISSIPPI74635
Recommend Dealer
Yes
Sep 26, 2024

Regal Honda responded

I apologize for the missed communication and any inconvenience it caused. We aim to provide timely responses, and I will personally follow up to ensure this doesn’t happen again. If there’s anything else I can assist with or if you still need to provide the new phone number, please feel free to reach out directly.

September 12, 2024

Dealership Rating
Employee Rating

Have been burned over the years before Ray became my service rep. Charged for work not done, told I needed a new this or that and on prior maintenance was done, 4 days after service I had no brakes com More

by GLLLL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Taylor

Sep 19, 2024

Regal Honda responded

Thank you for your honest feedback. I’m truly sorry to hear about your past experiences, but I’m glad that Ray has been able to restore your trust and provide the level of service you deserve. It’s disappointing that you had such negative experiences prior, especially regarding the safety of your vehicle and the treatment you received when Ray wasn’t available. We value your loyalty and appreciate your patience throughout. I’ll make sure to pass along your kind words to Ray, and we’ll continue working hard to ensure you have the best service possible in the future.

September 11, 2024

Dealership Rating
Employee Rating

We have been dealing with Regal Honda for over 20 years. We have been very pleased with all of their service managers. I dealt with Austin specifically. He is an asset to the company. The dealership is very More

by Jim S
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Regal Honda responded

Thank you for your kind words! I'm so glad to hear about your positive experience with Austin.

September 06, 2024

Dealership Rating
Employee Rating

We have purchased 4 vehicles from Regal. I had a great experience at regal Honda. More

by qmcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

August 31, 2024

Dealership Rating
Employee Rating

My service was completed in about two hours. Staff was very friendly and accommodating. Would highly recommend! More

by W348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Regal Honda responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Regal Honda.

August 30, 2024

Dealership Rating
Employee Rating

Professional and courteous. Made our purchase easy and made everything clear and understandable. Great job!! More

by ghuckaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Hernandez

Sep 06, 2024

Regal Honda responded

Thank you!

August 30, 2024

Dealership Rating
Employee Rating

Awesome job as always. Love working with regal for all my needs. Thanks as always More

by UTPOZ72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Regal Honda responded

Thank you. It has been our absolute pleasure to serve you.

August 21, 2024

Dealership Rating
Employee Rating

Told me it would take half an hour to change brake fluid and it took one and a half hour. More

by fatalsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Regal Honda responded

Thank you for your feedback. We apologize for the delay you experienced during your recent visit. We understand how frustrating it can be when expectations for service time are not me. Your time is valuable, and we’re sorry that we didn’t meet the estimated timeframe. We appreciate your patience and understanding.

August 21, 2024

Dealership Rating
Employee Rating

The best above and beyond for a customer who needs reassurance starting with Doug Maynard More

by arlene8055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor , Doug Maynard

Aug 22, 2024

Regal Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

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