Austin Hutcheson | Page 2

I was browsing online and selected the advertised “No Bull” price, which required providing contact information. Immediately I was bombarded with multiple texts and phone calls. I replied to one text off Bull” price, which required providing contact information. Immediately I was bombarded with multiple texts and phone calls. I replied to one text offering additional information if I had questions. My question was very specific: there was a $4,000 Toyota rebate advertised alongside 2.99% financing, and I asked directly whether the rebate applied regardless of how the vehicle was paid for. The salesperson texting me (Mars) clearly stated that payment method did not matter and that the $4,000 rebate applied. I even provided my credit score and was told I would likely qualify for the 2.99% rate. Based on that information, I drove into the dealership. Once there, I was told the information I had been given was incorrect and that the rebate only applies to cash purchases, not financed deals. In other words, the information that brought me into the store was flat-out wrong. I then dealt with Austin (sales manager) and Josh (introduced as a GM). While Austin acknowledged that the online and text information was inaccurate, I was told they could not honor it and that the issue stemmed from whoever “handles the online side.” No effort was made to actually resolve the situation. To make matters worse, I was given a low trade-in offer and essentially told there was nothing they could do. After being lured into the store with incorrect pricing and finance information, the experience ended with wasted time and no accountability. I have nearly 30 years in the automotive industry, and this is exactly the kind of bait-and-switch behavior that gives dealerships a bad reputation. If you value transparency and accurate information, I would strongly recommend confirming everything in writing — or shopping elsewhere.. More

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Zachary was very helpful through the whole process, including cleaning the car himself. Thank you! including cleaning the car himself. Thank you! More

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Aside from the PPF coming loose on my way home with the car, it was a very good experience. I am still working to get the PPF replaced with the sales department. I have made a few calls thus far car, it was a very good experience. I am still working to get the PPF replaced with the sales department. I have made a few calls thus far More

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Bought 4 cars here good customer service not a bunch of haggling. I recommend Wilsonville Toyota and will buy here again. haggling. I recommend Wilsonville Toyota and will buy here again. More

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Cole was awesome! !!! He was kind, considerate, funny, and informative! If looking for a car, go see him; he’ll treat you just as special as he did to us! !!! He was kind, considerate, funny, and informative! If looking for a car, go see him; he’ll treat you just as special as he did to us! More

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Awesome young man to work with. Polite efficient and very friendly..would use him again Polite efficient and very friendly..would use him again More

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The purchase of my new 2025 Toyota forerunner has been the quickest, smoothest new car transaction I’ve had. From the very beginning to the very end. It was a great experience. the quickest, smoothest new car transaction I’ve had. From the very beginning to the very end. It was a great experience. More

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I felt we were treated in a friendly respectful And professional manner never felt pressured! professional manner never felt pressured! More

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Nan was amazing! She found a pre-owned car that was perfect for us. She was very knowledgeable and worked to meet our budget. The dealership offered us a fair trad She found a pre-owned car that was perfect for us. She was very knowledgeable and worked to meet our budget. The dealership offered us a fair trade-in price for our older car. Both Nan and Mgr. Austin were both easy to work with and they made the transaction smooth and easy. I highly recommend Nan Velasquez as a trusted salesperson and Wilsonville Toyota as a fair dealership. Thank you from a happy retired couple…💕 More

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Amazing and professional experience! Sales, finance, all of it! I have bought several vehicles through Wilsonville Toyota and will be back! Sales, finance, all of it! I have bought several vehicles through Wilsonville Toyota and will be back! More

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