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Austin Cross
Austin Cross at Land Rover Louisville

Austin Cross | Page 4

BDC

Land Rover Louisville

4700 Bowling Blvd
Louisville, KY 40207

4.8
37 Reviews
4.8

37 Reviews

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37 Reviews of Austin Cross

March 18, 2026

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Employee Rating

Barry is always so accommodating. He’s great to work with. Thank you, Carrie Loyd. More

by carriezloyd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 18, 2026

Land Rover Louisville responded

It’s wonderful to hear that you felt welcomed during your Range Rover Sport service. We’ll pass your kind words to Austin. Thank you for trusting us and we look forward to your next visit.

March 15, 2026

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Employee Rating

Erik always does everything he can to accommodate my schedule and definitely within reason gets the car back cleaner than I bring it to him! I don’t see any difference in this dealership now that it has More

by Cindy Carcione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Stone , Erik in service

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Mar 15, 2026

Land Rover Louisville responded

Thank you for highlighting our team’s flexibility and attention to detail. We’re glad your Range Rover returned cleaner than it arrived and that our service quality continues to meet your expectations. We appreciate your continued support.

March 14, 2026

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Employee Rating

Not fixed the problem even after keeping two days. I am facing same problem again. More

by madixit
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 21, 2026

Land Rover Louisville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 06, 2026

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Employee Rating

Got it right this time. Chris did a ride along to witness the issue and took his time to listen. More

by kirk.strack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Stone, Dylan Gordon, Kaylee Stewart

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Mar 06, 2026

Land Rover Louisville responded

It's rewarding to hear that the ride along allowed us to identify the concern in your Range Rover Sport. We made sure to listen thoroughly and evaluate the issue. Thank you for your five-star review.

March 01, 2026

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Employee Rating

Easy in and out. Service was quick and thorough. The Service was same day as requested. More

by debracweber
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey James

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Mar 01, 2026

Land Rover Louisville responded

We’re pleased the appointment went smoothly and our team completed your Range Rover Evoque service the same day. It’s wonderful to hear the work was thorough and kept you on the road promptly. We will share your feedback with Austin.

February 27, 2026

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Employee Rating

They went above and beyond to fix an ongoing problem with my car. They are all so friendly. They have made me a happy customer. More

by LUCASCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 27, 2026

Land Rover Louisville responded

It’s fantastic to hear our service team, with Austin’s help, sorted out that persistent issue on your Discovery Sport. Knowing our friendly approach left you satisfied means a lot to us. We look forward to welcoming you back whenever you need us again.

February 06, 2026

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Employee Rating

I've purchased several vehicles from here. And plan to continue doing so. The Service Dept is superior and always exceeds my expectations. More

by kmatthews4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey James

Print
Feb 06, 2026

Land Rover Louisville responded

Thank you for your continued business with our sales and service departments. Our team is dedicated to delivering the highest level of care, and we look forward to serving you for many years to come. Best Regards, Tyler Stone General Manager

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