Athena in service
My service provider Athena, is exceptional in her customer service, absolutely courteous, helpful and very informative. I definitely felt taken care o
My service provider Athena, is exceptional in her customer service, absolutely courteous, helpful and very informative. I definitely felt taken care of. I have been a customer for about 10 years now and she is one of the best rep
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by CAVALENE
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hi CAVALENE, Thank you for continuing to choose Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena and the team are helpful, courteous, informative, and provided you with great customer service. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Fixed light blub on short notice
They confirmed an appointment, greeted me upon arrival, told me how it would take, directed me to waiting area, completed the work within the time spe
They confirmed an appointment, greeted me upon arrival, told me how it would take, directed me to waiting area, completed the work within the time specified and delivered me back a washed car..
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by PAUL.MANSOUR
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hello PAUL.MANSOUR, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team made the repair to your light bulb in a prompt manner. We are dedicated to ensuring that your vehicle is running safely and efficiently as well as delivering a nicely washed vehicle. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
2010 A4 oil consumption issue - EXCELLENT SERVICE
Athena lindquist was my service rep throughout my crazy journey of getting my car fixed and she was incredible. Her communication was great. She was a
Athena lindquist was my service rep throughout my crazy journey of getting my car fixed and she was incredible. Her communication was great. She was always reachable. She took such good care of me and went above and beyond and can't thank her and this service department enough.
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by JORDYN.RAINONE
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hello JORDYN.RAINONE, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Athena and the team provided you with great communication and went above and beyond to ensure you were happy with your completed service. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Happy customer
I have had my car serviced at Hoffman Audi East Hartford several times and am very pleased with their service department and dealership. My service ma
I have had my car serviced at Hoffman Audi East Hartford several times and am very pleased with their service department and dealership. My service manager (Athena) is a true professional. She has made my visits painless and has gone above and beyond each time. I am not an easy customer to please, but this dealership has earned my respect and loyalty.
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by MIKW4
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hello MIKW4, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena and the team went above and beyond to ensure that your visits are as painless and efficient as possible and that we have overall given you a great experience every time. We value you as our customer and are dedicated to providing an exceptional experience at every visit. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Awesome Experience
I was in for routine maintenance on my car. The wait period was around the suggested time. The chairs were super comfy and the entire area clean and a
I was in for routine maintenance on my car. The wait period was around the suggested time. The chairs were super comfy and the entire area clean and airy. The staff courteous and friendly
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by NewToAudiKD
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hi NewToAudiKD, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that you enjoyed our waiting area and that our staff was courteous and friendly and completed your service in a prompt manner. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
First S4 Service
Athena was very pleasant to work with and she kept me informed. She also went out of her way to get some special tires that I wanted for my car.
Athena was very pleasant to work with and she kept me informed. She also went out of her way to get some special tires that I wanted for my car.
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by STEPHROUSE
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hello STEPHROUSE, Thank you for trusting Hoffman Audi of East Hartford with your vehicle service needs. We are happy to read that Athena and the team were pleasant to work with and kept you informed every step of the way. We are also happy to hear that we were able to get you special tires that you wanted for your vehicle. Please let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Fantastic customer service! and speedy!
From start to finish Athena was efficient, helpful, considerate and professional.
I thoroughly enjoyed the experience during my service appt.
Athe
From start to finish Athena was efficient, helpful, considerate and professional.
I thoroughly enjoyed the experience during my service appt.
Athena also offered promotional discounts to me that I was unaware of.
She's a gem!
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by DIANAZAR
Verified Customer
Verified Customer
Nov 10, 2016 -
Hoffman Audi of East Hartford responded
Hello DIANAZAR, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena and the team were efficient, helpful, considerate and professional. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, and look forward to seeing you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
First maintenance
Great services and great experiences. Athena is really friendly. I didn't wait long to get the service done. I would come back for other services.
Great services and great experiences. Athena is really friendly. I didn't wait long to get the service done. I would come back for other services.
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by JJliu
Verified Customer
Verified Customer
Nov 10, 2016 -
Hoffman Audi of East Hartford responded
Hello JJilu, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena and the team were friendly, and provided you with a great service experience. We are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Unimpressed
Brought my car in to mount and balance new tires plus an alignment. My first visit was good, shuttle left on time for work and I was given status upda
Brought my car in to mount and balance new tires plus an alignment. My first visit was good, shuttle left on time for work and I was given status updates throughout the day. I needed to return because my car was now pulling to the right while driving, and it didn't before the service. A second alignment was done at no cost, but the numbers were different from the first alignment which was surprising. The second visit was not good, however. I waited for over an hour for the shuttle to leave, but only because my service consultant forgot to tell the driver. I also didn't get any updates during the day even after reaching out. My car was still pulling to the right after the second alignment, and I received no communication after reaching out to the service consultant again.
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by anothergreg
Verified Customer
Verified Customer
Other Employees Tagged:
Alexis Serrano
Aug 16, 2016 -
Hoffman Audi of East Hartford responded
Hi anothergreg, Thank you for trusting Hoffman Audi of East Hartford for your recent service. We are truly sorry for the frustration you experienced. Our service team is dedicated to ensuring your vehicle is running safely and efficiently. I have been informed by your Advisor and technician that your vehicle was driving straight upon leaving and we preformed this alignment at no charge as a courtesy. We truly care about the safety of your vehicle and would like to set up another appointment with you if still have concerns. You can reach us at (866) 939-9431. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Audi A4 55k service
I had an appointment at 8:45 AM on Friday(07/08) and I was right on time, Audi employee was there to take the keys and introduced me to Audi service r
I had an appointment at 8:45 AM on Friday(07/08) and I was right on time, Audi employee was there to take the keys and introduced me to Audi service representative Athena Lindquist.
Athena explained all the available service options for current service, 65k, 75k and 85k miles. So when I go for my next service I would be getting the 65k and 75k Audi care.
I was there to get 55,000 mile service and was told that it would take 2 hours, but the service was done in an hour or so. I did not expect it would be that quick.
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by NPARTHA4
Verified Customer
Verified Customer
Nov 30, 2016 -
Hoffman Audi of East Hartford responded
Hello NPARTHA4, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena and the team took the time to explain the service options and completed the work on your vehicle in a prompt manner and in under the amount of time expected. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.