Recall service was competed with in the time frame they
promised. Will have to drive it more to see if issue is resolved.
promised. Will have to drive it more to see if issue is resolved.
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by DSTINDALOS
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
Tynan's Volkswagen responded
Thank you for your feedback. We’re glad the recall service was completed within the promised timeframe. We appreciate you taking the time to share your experience and hope everything continues to perform as expected as you spend more time driving the vehicle. Please don’t hesitate to reach out if you have any questions or need further assistance. Jacqueline Goldsboro - Customer Care coordinator
Appreciated the comprehensive review of the car and
suggested fixes I appreciated the video review of the car and suggested fixes.
suggested fixes I appreciated the video review of the car and suggested fixes.
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by NMMILLER7
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Aldredge
Dec 15, 2025 -
Tynan's Volkswagen responded
Thank you for your kind feedback. We’re glad you found the video inspection and the detailed review of your vehicle helpful. Our goal is always to provide clear, transparent information so you can make informed decisions about your car. We truly appreciate you taking the time to share your experience. Jacqueline Goldsboro -Customer Care Coordinator
Always the best of service .
And answering questions. But miss those chats with Mr. Tynan.
And answering questions. But miss those chats with Mr. Tynan.
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by AEKLANN
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tynan's Volkswagen responded
Thank you for the great review! We’re glad to hear you always receive excellent service and that our team can answer your questions. We appreciate your note about missing those chats with Mr. Tynan — those personal connections mean a lot. Please let us know if there’s anything more we can do for you. Jacqueline Goldsboro - Customer Care Coordinator
Was amazing, especially Ashley went above and beyond
Ashley Aldredge , help me with to obtain 4 tires for my car
Ashley Aldredge , help me with to obtain 4 tires for my car
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by LIZZIE152
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Aldredge
Dec 03, 2025 -
Tynan's Volkswagen responded
Thank you so much for your kind words! We’re thrilled to hear that your experience was amazing and that Ashley Aldredge went above and beyond to help you get the four tires you needed. She truly cares about taking great care of our customers, and we’ll be sure to share your appreciation with her.
We’re grateful for your support and look forward to helping you again anytime you need us!
Jacqueline Goldsboro
Customer Care Coordinator
I've been a customer for almost 10 years and this time I
bought a car instead of leasing. So far, I'm not happy with the experience. Justin was great, but my car has already had two issues the two days I dr
bought a car instead of leasing. So far, I'm not happy with the experience. Justin was great, but my car has already had two issues the two days I drove the car. Within an hour of driving the car (including the test drive) the tire indicator light came on so I had to go get the tires checked. The passenger back tire was really low and they told me to keep an eye on it. The driver back sensor isn't even working. Then, the second day I drove the car, for less than an hour, I stalled at an intersection. The car wouldn't move and I couldn't even move the dial to neutral. It was a very nerve wracking and anxiety filled experience. Nothing would work. The stop/start button was flashing green. I was stalled at the light for 45 mins. I called my insurance and they wouldn't help because I just added the car the day before. Three people stopped to check on me. One guy even got out of his car and tried to help. He couldn't figure out the problem. The manual had no information to help. I finally found online that under the consul mat, there's a tray for the fob. I put the fob there, but still didn't work. I left it there for 20 mins and all the sudden the car turned on. So, I had to go buy new batteries for the fobs. It would be a smart idea for you all to check the fob batteries of your pre-owned vehicles so this awful experience doesn't happen to anyone else. Also, all my documents that were supposed to be loaded on the USB drive was empty. So, I had to go back and try those loaded on the drive. I came to your location becaus
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by JENCUPICH
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Aldredge
Dec 03, 2025 -
Tynan's Volkswagen responded
I appreciate your loyalty over the past 10 years, and for sharing your experience. While we’re glad Justin took great care of you during the purchase process, we’re truly sorry for the issues you encountered so soon after taking the vehicle home. The tire concerns, sensor issue, stalled vehicle, and empty USB drive are all unacceptable, and we understand how stressful that situation must have been.
Your feedback—especially about checking fob batteries on pre-owned vehicles—is very helpful, and we’re addressing this with our team right away. We’d appreciate the chance to make this right and ensure you feel fully confident in your vehicle.
Justin will be reaching out to you soon, but please don’t hesitate to contact us as well. Thank you again for bringing this to our attention.
Jacqueline Goldsboro
Customer Care Coordinator
Communication was horrible, dropped my car off for a
diagnostic (that took five days). Wasn’t communicated anything with my car, kept getting dates that were incorrect. Had to wait two weeks to get my c
diagnostic (that took five days). Wasn’t communicated anything with my car, kept getting dates that were incorrect. Had to wait two weeks to get my car that needed one repair. Really disappointed as I was without a car for two weeks and they weren’t communicating anything with me. I had to call to get updates and basically harass the dealership for info. The communication on their end is horrible as well, one day I called and they told me they didn’t know where my car was.
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by CAITVIGIL
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Tynan's Volkswagen responded
Hi Caitlin,
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you experienced during your recent visit, especially around communication and the amount of time you were without your vehicle. That’s not the experience we want anyone to have.
I would like to clarify that the delay was due to the extended warranty company choosing to supply their own part. Unfortunately, we cannot control their shipping times, and that’s what caused the longer wait. The moment the part arrived, our team completed the repair the same day.
That said, we absolutely should have communicated more clearly throughout the process, and we apologize that you felt you had to call for updates. We will be reviewing this with our team to ensure we’re providing better, proactive communication moving forward.
Jacqueline Goldsboro
Customer Care Coordinator
Everyone was very attentive.
I appreciated the flexibility and support from all those involved. My car is running smoothly!
I appreciated the flexibility and support from all those involved. My car is running smoothly!
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by LYDIA.SAWYER2
Service Price Transparency
Dec 01, 2025 -
Tynan's Volkswagen responded
Thank you for your kind feedback! We’re glad to hear that our team was attentive and able to provide the flexibility and support you needed. We appreciate your trust and look forward to assisting you again in the future. Jacqueline Goldsboro - Customer Care Coordinator
Everyone was very attentive to me and my cars needs.
I appreciated the flexibility and support.
I appreciated the flexibility and support.
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by LYDIA.SAWYER2
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Aldredge
Dec 01, 2025 -
Tynan's Volkswagen responded
Thank you so much, Lydia, for taking the time to share your feedback. We’re thrilled to hear that you had a positive experience, and we truly appreciate your trust in our team. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We look forward to serving you! Jacqueline Goldsboro - Customer Care Coordinator
I was almost an hour late to may appointment and they
still worked me in. Much appreciated.
still worked me in. Much appreciated.
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by DJRIESENMAN
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Tynan's Volkswagen responded
Thank you for taking the time to share your experience! We’re glad we were able to take care of you, even with the delay. Our team always aims to be as accommodating as possible, and we appreciate your patience and your business.
We look forward to assisting you again! Jacqueline Goldsboro - Customer Care Coordinator
Very kind and Professional crew!
I had no problem getting assistance upon entering the premises! I would surely recommend my friends to shop here!!!
I had no problem getting assistance upon entering the premises! I would surely recommend my friends to shop here!!!
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by JMILLSAPS1966
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2025 -
Tynan's Volkswagen responded
Thank you so much for your kind words! We’re thrilled to hear that our team made your visit smooth and welcoming. Providing friendly, professional assistance from the moment you walk in is always our goal. We truly appreciate your recommendation and look forward to helping you — and your friends — anytime! Jacqueline Goldsboro - Customer Care Coordinator
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