Ashley Aldredge | Page 17

Tynan's Volkswagen responded

Thank you for the great feedback! We're glad to hear you value our timely, efficient service and no-pressure approach. It's important to us that every visit feels straightforward and stress-free. We appreciate your support and look forward to seeing you next time! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you feel well taken care of — and that your car is too! It means a lot to us that you trust our team, and we’re always here to help whenever you need us. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Janice! We truly appreciate your kind words. Our team works hard to provide professional, friendly, and thorough service, and it’s great to know that we came through during your visit. We're glad you found the pricing reasonable as well. We look forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We’re delighted to hear you were pleased with both our customer service and vehicle service. Our team takes pride in being professional, helpful, and courteous, and it’s great to know that was reflected in your visit. We look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that you felt welcomed and respected throughout your visit. It’s incredibly important to us that every customer is treated with honesty, professionalism, and genuine care—regardless of what they drive or what they know about cars. We're glad we could help with your Jetta and make you feel heard. Please don’t hesitate to reach out if you need anything else! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear that Ashley provided such exceptional communication and care throughout your service visit, and that our technician took the time to clearly explain the work done on your Passat’s cruise control. Your kind words about our team mean the world to us. We’re proud to have such dedicated and knowledgeable people representing Tynan’s, and it’s wonderful to know your experience was “110%.” We truly appreciate your trust and support! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the kind words! We're so glad to hear that Ashley provided such excellent support and clear communication throughout your visit. We’ll be sure to pass along your feedback to her—it means a lot to our team. We're always here if you need anything in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. We’re so glad to hear that Ashley was great to work with and provided you with a positive experience. However, we truly regret the inconvenience you’ve experienced with your new ID.4. Being without your vehicle for such an extended period—especially so soon after purchase—is understandably frustrating, and we sincerely apologize for the disruption it’s caused. Please know that our service team is committed to resolving these issues as thoroughly and efficiently as possible. If there’s anything more we can do to support you during this time, we encourage you to reach out directly. We appreciate your patience and the opportunity to make this right. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you, Hayden, for your kind words! We’re pleased to hear that Ashley and the rest of the team provided a smooth and professional experience, and that you felt informed throughout the process. We truly appreciate your feedback and look forward to serving you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. We sincerely apologize for the delay in communication and understand how important timely updates are during the service process. While we strive to keep every customer informed throughout their vehicle's visit, we recognize there are times when follow-up could be more consistent. Please know that we are actively working to improve our internal processes to ensure updates are provided more proactively, so our customers aren’t left needing to reach out first. Your input is truly appreciated; it helps us identify areas where we can do better. We value your business and hope to provide a smoother experience during your next visit. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen