Ashleigh Spenner | Page 9

While they are not pushy in regards to service, I was a little disappointed they didn't actually call me to discuss their recommendations like they used to. Everything was sent via text. Also, they charg little disappointed they didn't actually call me to discuss their recommendations like they used to. Everything was sent via text. Also, they charged a 3% surcharge because I paid my $2000 bill by credit card. I was not made aware of the surcharge prior to payment nor at the actual time of payment. A company as large as Ziegler should be able to absorb credit card fees. UPDATE: The service manager, Paul, called me to address my comments. He was genuinely concerned and empathetic. He took the time to explain why texts were used and that the surcharge has actually been in place for over a year. I appreciate him taking the time to talk with me. This dealership has always had great customer service and Paul is the perfect example of how much they care about their customers. I will continue to use and recommend Ziegler Toyota. More

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Everything went as planned. And everyone very professional I feel good about the high quality of the workmanship And everyone very professional I feel good about the high quality of the workmanship More

by JOHNJACYNA Verified Customer Verified Customer

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Friendly, quick service and Ashleigh communicated every step of the way. Always a good experience! step of the way. Always a good experience! More

by Smhessef Verified Customer Verified Customer

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No issues it was fast and I was able to relax at the dealership while I waited dealership while I waited More

by LAUREN.WIER7 Verified Customer Verified Customer

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The finish service in the expected time and take care of all issues. Appointments that fit my schedule are usually available within a few days. all issues. Appointments that fit my schedule are usually available within a few days. More

by John Verified Customer Verified Customer

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Great team Attention to detail and keeping me informed was the best Good Good good was the best Good Good good More

by PARTS-HOUND Verified Customer Verified Customer

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Ashleigh has very good customer service skills that put the entire dealership above average. Satisfying experience the entire dealership above average. Satisfying experience More

by geeno16 Verified Customer Verified Customer

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Very prompt. Kept me informed all the way. Very pleasant. I like it when you see a smiling face. It tells me they enjoy what they are doing and it makes me feel c Kept me informed all the way. Very pleasant. I like it when you see a smiling face. It tells me they enjoy what they are doing and it makes me feel confident I will have the best service More

by NSMITH1999 Verified Customer Verified Customer

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Again, I reiterate my experience with the service department, parts department, and automotive technicians. Zeigler Toyota of Racine has literally the best team of knowledgeable, friendly, and profes department, parts department, and automotive technicians. Zeigler Toyota of Racine has literally the best team of knowledgeable, friendly, and professional employees in these departments. Prompt, accurate, detailed in everything they do! This is why I'll continue to take my vehicle to be serviced at this location. More

by AGSCALZO71 Verified Customer Verified Customer

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CJ and Brad were among CJ and Brad were amazing and made me feel valuable and great a about my purchase me feel valuable and great a about my purchase More

by seppethe2nd Verified Customer Verified Customer

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