Arturo Mugica | Page 8

Very kind, respectful and made the very bad experience I had somewhere else worth it. had somewhere else worth it. More

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Touhami is a really cool guy. Car buying can be a very stressful thing but working with him made this a pleasant experience. The goal was to get my wife a car she really liked and Car buying can be a very stressful thing but working with him made this a pleasant experience. The goal was to get my wife a car she really liked and felt safe in and with Touhami's help we were able to do just that. Would 100% recommend him to future buyers More

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Exceptional car buying experience. Touhami went above and beyond to work a purchase of a 2023 Corvette long distance. He was very responsive to questions we had about the vehicle and Touhami went above and beyond to work a purchase of a 2023 Corvette long distance. He was very responsive to questions we had about the vehicle and ensured that when we came up to make the buy that all the documentation was in order and ready to go. By far the best car buying experience we have ever had. More

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Touhami is an awsome car salesmen and helped me find exactly what I needed. I told him about my situation and he found the perfect car for me. Thankyou so much touhami! exactly what I needed. I told him about my situation and he found the perfect car for me. Thankyou so much touhami! More

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Touhami was wonderful to work with. He answered all our questions and worked with us to get us in the perfect vehicle. Will definitely look at Ben Davis when considering any future car He answered all our questions and worked with us to get us in the perfect vehicle. Will definitely look at Ben Davis when considering any future car purchases! More

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They misrepresented the vehicle I purchased. I was under the perception that the pick up has features that it does not per se have. I was led to believe that it would have the feature of low 4wD I was under the perception that the pick up has features that it does not per se have. I was led to believe that it would have the feature of low 4wD and that it was a matter of finding out how to manipulate the computer system to make that happen. The truck I purchased does not have those capabilities as such. However, after doing my own research, I decided to keep the truck. My frustration is that the dealership misrepresented the vehicle. I am not sure whether this was on purpose or not on purpose. I originally thought it was not on purpose. However, they had the vehicle for a long time, so maybe they just wanted it off their inventory? So the salesman said he would do research and I stated I would do research as well. Upon arriving home, within 20 minutes, I realized the truck does not have 4 wheel drive low. I texted the salesman and offered to bring the vehicle back and drop the key fobs in the drop box. Or we could each do more research to see if there is a solution to the issue. I asked that the deal be in limbo until a solution was found or resolved. By that, I assumed that my down payment would not be processed nor my application for financing. Communication between both parties was strained for the next seven days. I finally spoke to the salesman. I stated that I would keep the vehicle. However, I wanted to finance it through a lender I preferred. In the closing, the financial person told me that as this was the first day of the month that the interest rates I was quoted from the lending institute were not valid and that there was no difference in the two companies lending rates. That seems to me to have been false information. The lender to whom I spoke with previous to the purchase, followed up on my purchase status. This person quoted the same rates which were 1 % lower. Thinking my deal was still in limbo, and the vehicle was parked in my driveway for the week, I called and verified that I would purchase the vehicle, however, I wanted to finance through my preferred company. The dealership charged twice as much as my preferred lending institute as a processing fee. I was then told the deal that I thought was in limbo, had actually been processed. Now I am spending a lot of time to get the financing moved to my preferred lender. I am extremely upset that the dealer did not honor my wishes to have deal in limbo. As aforementioned, 5he vehicle was parked and not driven as I did not have insurance due to not knowing if I wanted to keep the vehicle. The other part of this equation is that this vehicle is replacing essentially the 2011 of the same model, color etc.. GM certainly in my opinion did not do upgrades. The instrument panel, which I was led to believe could be changed to match the appearance of the 2011 instrument panel is incorrect. Instead, I get to view my speed on a digital reading that I thought went away with the Chevy Lumina. The center console in my opinion is not an upgrade. The lack of a rear seat arm rest and cup Ho,Dre’s is not an upgrade. Steel wheels as opposed to alloy wheels are not an upgrade. I question how long the electronics will last. I question if I will be able to afford to trade this vehicle for a newer on while the electronics are under warranty. I should have done more research on all brands of pick up trucks. I am very satisfied with my 2011 and want to continue to drive it. I thought it was time to make a purchase for a vehicle that is newer and fewer miles. This has been a very expensive and frustrating experience. Part of my frustration is from the way the dealership chose to handle this situation and part of my frustration is from GM’s newer design. More

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They work together as a team assisting the customer. Great deals and they promise to stand by the cars that they sell. Great customer service and support. Great deals and they promise to stand by the cars that they sell. Great customer service and support. More

by gwoman92 Verified Customer Verified Customer

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Leon is a really great guy to work with, and from the very beginning to the very end of the transaction I had complete confidence in him because he is so detail-oriented and has such strong communication very beginning to the very end of the transaction I had complete confidence in him because he is so detail-oriented and has such strong communication skills. If you are looking for a pushy salesperson you will definitely need to look elsewhere. Leon lets you move at your own pace but is always there for you when you have a question about the vehicle or the process. I'm an older guy and have bought a lot of vehicles in my life but this experience has to rate among the very best. I'm sure that the team behind the scenes did their share, but I felt that Leon was always there for me and smoothed out the bumps. I had a bit of a complex transaction as my trade was from out of state and my wife was on the title but she couldn't make it. Leon got Arturo and Austin involved to be sure I was aware of the ins and outs and knew what paperwork I needed to bring. Five stars isn't enough for Leon, nor is it enough for the dealership. Everyone went above and beyond for me, nobody made crazy promises that they couldn't keep and nobody was pushy. Great experience. More

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I worked with Touhami and he was amazing! He made us feel so comfortable and wasn’t pushy at all! I now have my dream car! I definitely recommend Touhami and Ben Davis Ford! He made us feel so comfortable and wasn’t pushy at all! I now have my dream car! I definitely recommend Touhami and Ben Davis Ford! More

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Touhami was absolutely wonderful! He found me a great car that I could afford. I would recommend him to everyone. It was the best car sale experience I’ve ever had. I’m so thankfu He found me a great car that I could afford. I would recommend him to everyone. It was the best car sale experience I’ve ever had. I’m so thankful and grateful for all his efforts. More

by vickiholycross Verified Customer Verified Customer

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