Arturo Gonzalez
Arturo Gonzalez at Skyline Ford

Arturo Gonzalez | Page 9

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.4
311 Reviews
4.4

311 Reviews

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311 Reviews of Arturo Gonzalez

July 10, 2024

Dealership Rating
Employee Rating

Horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible horrible More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ben Wade

Jul 10, 2024

Skyline Ford responded

Bud , Sorry to hear about your horrible experience in my service drive. My name is Octavio Hernandez, and I am the General Manager of Skyline Ford. I would like the opportunity to speak with you regarding your experience. Please call or email me if you would so that I can try to remedy the issue. I appreciate you posting the review so that I know i have a problem in my service drive. A lot of times if a customer has a bad experience, they will not say anything but at the same time never come back to my establishment. At least this way I can speak to my team and make sure this does not happen again. Thank you Octavio Hernandez 503-581-2411 x 132

July 10, 2024

Dealership Rating
Employee Rating

Excellent service and fair pricing. i would give this dealership a 10.i will always choose this dealership More

by Angeleyeforme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 03, 2024

Dealership Rating
Employee Rating

Wonderful dealer! ! Very helpful, knowledgeable staff. The writers do a fantastic job keeping me in the loop with what’s going on with my vehicle. The technicians are h More

by sgrubb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 26, 2024

Dealership Rating
Employee Rating

Good sales staff I believe i got a good deal Nice car Very good This is good as my Mercedes More

by ernies57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

June 25, 2024

Dealership Rating
Employee Rating

Seems like everytime I take my truck in they have done maintenence or repairs to my truck that I did not authorize then charged me for it. Also, I have a newer truck and each time I have dropped my truck More

by Varebelgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 15, 2024

Dealership Rating
Employee Rating

The dealership was timely and responsive. Arturo the service man did a great job in explaining and understanding the issues and communication with me. More

by Tom Avinelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

June 14, 2024

Dealership Rating
Employee Rating

You need to work on their workload and stop making people waste their time for real More

by Aghernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford. We appreciate your review and feedback.

June 13, 2024

Dealership Rating
Employee Rating

The service is great, but your company policy of informing owners about needed maintenance upon the pickup of the vehicle (requiring another appointment to address) rather than informing us while ve More

by JEMCKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Marr , Don Frederickson

Jun 19, 2024

Skyline Ford responded

We appreciate your feedback and we want to be as efficient as possible for you. We will take a look at our processes. Thank you for choosing Skyline Ford!

June 11, 2024

Dealership Rating
Employee Rating

They were very timely with my service. I arrived about 20 minutes early and they took my pickup right in. More

by Kevin B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Skyline Ford responded

Early is great! Thank you for choosing Skyline Ford!

June 10, 2024

Dealership Rating
Employee Rating

advisors dont really listen and manager is a moron. Won’t ever be going back to this dealership More

by Thatonedude
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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