Arturo Gonzalez
Arturo Gonzalez at Skyline Ford

Arturo Gonzalez | Page 3

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.5
311 Reviews
4.5

311 Reviews

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311 Reviews of Arturo Gonzalez

January 09, 2025

Dealership Rating
Employee Rating

Mel is the bestest of the best. She kept me updated while my service was being completed. She even had my vehicle picked up from my work and then delivered back to me when it was do More

by benjimanwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler, Ben Wade , Gavin Lawson

Jan 10, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 04, 2025

Dealership Rating
Employee Rating

This Ford dealer felt necessary to add an unasked for, & not needed additional commentary, on my vehicles "looks"🤐 More

by urokdana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 10, 2025

Skyline Ford responded

Thank you for your feedback regarding your visit. We will work internally to ensure this doesn't happen further.

December 26, 2024

Dealership Rating
Employee Rating

SERVICE IS ALWAYS GREAT! THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE More

by DUNMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Marr, Mel Wangler, Ben Wade , Gavin Lawson

Dec 30, 2024

Skyline Ford responded

THANK YOU FOR CHOOSING SKYLINE FORD!

December 25, 2024

Dealership Rating
Employee Rating

Honestly, service feels impersonal (go away, you're bothering me). More kind of like a drive thru service, while in some cases that's good but seems like the advisors stations are just way different t More

by SNEGIREVX4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gavin Lawson

Dec 30, 2024

Skyline Ford responded

Thank you for sharing your feedback with us. We understand your concerns about the current service experience at Skyline Ford, and we appreciate you taking the time to express them. We are always striving to improve our customer service and are actively working to enhance the overall service experience. We are aware that the current service center layout may feel cramped at times, and we are exploring options to improve the customer waiting area and create a more comfortable environment. We value your business and want to ensure you have a positive experience at Skyline Ford. We encourage you to schedule an appointment and request to speak with a specific Service Advisor.

December 22, 2024

Dealership Rating
Employee Rating

Easy to make appointment and provides clear communication. Has addressed every issue I have had regarding the factory warranty. More

by bostonhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenny Thomas

Dec 24, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 18, 2024

Dealership Rating
Employee Rating

Everything went well and we like working with skyline ford service and will continue to to use the. For all of our ford needs. More

by MRDUERST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 16, 2024

Dealership Rating
Employee Rating

The service advisor was very helpful and pleasant to talk with. They explained everything about my repair and the process so that I could understand what was needed. More

by Tlloutzenhiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Marr, Jim Agur, Jenny Thomas , Gavin Lawson

Dec 16, 2024

Skyline Ford responded

We're glad we could serve you! Thank you for choosing Skyline Ford!

December 13, 2024

Dealership Rating
Employee Rating

Arturo always provides excellent customer service and we never have any problems and we always feel welcomed More

by L.GOULDSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Craig cashier

Dec 18, 2024

Skyline Ford responded

You're always welcome here! Thank you for choosing Skyline Ford!

December 12, 2024

Dealership Rating
Employee Rating

Always great service at Skyline. I have used other ford service departments. Skylines the best! More

by GUNNERH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler, Ben Wade , Gavin Lawson

Dec 18, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 09, 2024

Dealership Rating
Employee Rating

Excellent customer service. Very friendly and informative. Would definitely use them for all maintenance needs in the furyre More

by wallbro90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford! We hope to work with you again!

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