Armando Rojo | Page 19

Great deal, Great people. Best Car buying experience. I wish I could give them more than five stars. The entire team is helpful and efficient. From the salesmen to the finance guy, they were all so great I wish I could give them more than five stars. The entire team is helpful and efficient. From the salesmen to the finance guy, they were all so great to us! Ricky was very patient, super nice guy, so helpful, not pushy at all. Armando was very kind, positive & upbeat. They worked together with the manager so hard and made all the numbers work for us. Thank you! The customer service is outstanding I highly recommend Rotolo Chevrolet in Fontana if you are thinking of purchasing a car. More

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Sales I had mentioned to Armado that I was going to write a review . I have a pleasant and smooth experience with sales and finance. We wanted a new suburba I had mentioned to Armado that I was going to write a review . I have a pleasant and smooth experience with sales and finance. We wanted a new suburban . We settled for a certified preowned 2013 instead. And a brand new cruze. We bought 2 cars that day. Down to customer service department ROTOLO stands out. I give you guys Kudos. Armando you are super ! Thank you !!!!! More

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Had a great Experience!! Lucy Sanchez and Armondo Rojo were terrific to work with especially since I was a first time buyer. Very honest, friendly and easy to work with! Id Lucy Sanchez and Armondo Rojo were terrific to work with especially since I was a first time buyer. Very honest, friendly and easy to work with! Id recommend them to anyone looking to buy a new car! More

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I called Rotolo Chevrolet in part dealer close to home, and our car needing a new transmission and was not in good running order. From the moment of my call and in speaking with Ray(New Car Sales) very pl and our car needing a new transmission and was not in good running order. From the moment of my call and in speaking with Ray(New Car Sales) very pleasant person with an excellent customer service attitude. Answered all my questions and feeling good about his answers! He didn't ask us to bring anything like proof of income, etc. Just to go in and speak with him. In the meantime, I had called a toyota dealership and rightaway they asked as to take proof of income, 10 personal references, utility bill, and they didn't even know if they could actually help obtain a car! When in to speak with Ray,but he was not in as yet that day. However, rightaway there were other salesmen that were ready to help us. But I stated no and that we would return and speak with Ray. Returned to Rotolo and Ray was there. We mentioned to him that we had gone in earlier but that he wasn't in as yet. He was so,so appreciative for us returning to see him! He asked us what kind of car we were looking for. And told maybe a Malibu or a Cruze. He did not have anymore Malibu's but asked us if we wanted to see the Cruze. We stated yes. He then asked us if we had any particular color in mind. We stated red or green. And guess what he had a green color Cruze. He began telling and showing the car, and asked if we wanted to take a spin in it. We stated yes. Then I asked don't you want to find out first if we even qualify for a new car? He then stated that we would worry about that later. All he wanted to know if we liked the car? We stated, we liked the car alot! All in in all during all this we did not feel feel pressured. He then asked if O.K. to rate our old car and proceeded to take us in the dealership and asked if we wanted something to drink. We will take some water. He went out to rate the car, and then took the value of the car to his Manager. Ray then came back and began to fill out some paperwork for a new car. And still not asking for anything from us. Then as a surprise began to tell as what the amount of monthly payment might be even before checking on our credit! And if we could afford this payment. We stated yes! Still we were not being pressured or stressed! He took the paperwork to his manager and Ray stated to us that his manager(Lorenzo) would run the credit and come out tell us if he felt he could finance us even then though we had poor credit. And in the meantime Ray was holding a very pleasant conversation with us like if he knew us prior to speaking with him on the telephone. Really made you feel that he cared and not pressuring us at all! Lorenzo(General Manager) returned and asked us a few questions, and showed us the figures he had come up with. And stated that in order for us to have a payment more or less like we were asking for we needed to put down $1,500. We stated all we could put down was the old car! Lorenzo then asked us, "What amount can we put down?" I then stated I wanted to think about this a little more! Lorenzo stated more or less give me a true number of what you can feel comfortable with. I then stated, "$600." Lorenzo then stated, "This will do, and I will still keep the payment like you wanted! At this moment, my fiance and I could not believe that we were actually going home with a new car. Not at all what we expected. Ray then took us to the Finance Department were we met Armando Rojo, Finance Manager. Again, excellent custome service and attitude and even going out of his way to explain to us all the documents we were signing and what they were for! At this time is when we were asked to take in certain documents, but only untill this time. I couldn't believe it! My fiance is disabled partially on left side so he needs a knob on the steering wheel to drive. Ray removed it from our old car and put it in himself. And since we didn't have our checkbook with us and needed documents Ray followed us home so that we could obtain all this, and showed my fiance and myself about everything on the new car that we needed to know. Overall, both my fiance and myself were very happy and satisfied customers! The only experience in buying a car that we could actually say that we were not pressured and stressed in doing this type of transaction! Happy,content, and satisfied customers Cecelia Chavez/Daniel S. Padilla More

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I had such a good experience with the workers mentioned above.I felt very comfortable as if I knew them for a long time...I will be back when its time for a new car and also will recommend Rotolo Chevrolet above.I felt very comfortable as if I knew them for a long time...I will be back when its time for a new car and also will recommend Rotolo Chevrolet to all my family and friends.Thank-you...Cindy Valadez. More

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Lilia, Armando and Antonia were tops. Very pleased and satisfied. The shopping experience was fun and the buying experience painless. Lilia really went out of her way to help us get what we wanted for t satisfied. The shopping experience was fun and the buying experience painless. Lilia really went out of her way to help us get what we wanted for the right price. More

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I had carefully studied the Chevrolet website to determine the vehicle and equipment I wanted. When I first met Lucy Sanchez I asked her questions to see how well she knew the product. Lucy answer determine the vehicle and equipment I wanted. When I first met Lucy Sanchez I asked her questions to see how well she knew the product. Lucy answered all of my questions with confidence and accurately and with no B.S. Lucy gave me a great price and a great interest rate. Then I went in to see Armand Rojo in finance. Armando carefully explained the finance paperwork and extended warranties. He didn't play any games. Everything was just exactly as Lucy and I had agreed. It is really a pleasure to deal with Rotolo Chevrolet and be treated with respect. In fact we went back the following week and purchased a second car from Lucy and received the same great treatment from both Lucy and Armando. More

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Lucy Sanchez assisted me in my purchase of my new 2013 Cruze and i'm very happy with it. She made this process extremely easy and was brief with the process time. Also Armando Rojo made sure I understood Cruze and i'm very happy with it. She made this process extremely easy and was brief with the process time. Also Armando Rojo made sure I understood everything before I signed the contract which made me feel good that I wasn't singing anything I didn't want to. I recommend both! More

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Went in just to see what financing specials were offered on the new Silverado pickup trucks, meet Johnny Flores who was friendly and non aggressive. He listened to what I was looking for and helped me pick on the new Silverado pickup trucks, meet Johnny Flores who was friendly and non aggressive. He listened to what I was looking for and helped me pick out a new silverado. I really didn't need a new truck but with the rebates and the price they offered it was too good to pass up. I will be back for future purchases. More

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I worked with sales associate Chris Rye in trying to find a vehicle that financially worked for me (low down payment, low monthly payment). Chris was alway very diligent, knowledgeable, and helpful. When an a vehicle that financially worked for me (low down payment, low monthly payment). Chris was alway very diligent, knowledgeable, and helpful. When an advertised weekend lease deal was released he called me on the phone, knowing that I was still looking for a reasonably-priced car. I ended up leasing a car with a down payment and monthly payment that fit my needs. Throughout my dealings with Rotolo (also including Mike C. and Armando R.) I was treated with respect and appreciation. I had purchased a Tahoe at Rotolo a couple of years back, and had a very similar experience. If you're looking for a dealer that will work hard to get you into an affordable vehicle, this is the first (and the last) place you should go. This dealer is top tier, and I've been to plenty of Chevy dealerships to know the difference. More

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