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Arman Dzafic
Arman Dzafic at Audi Exchange Kirkwood

Arman Dzafic

Service Advisor

Audi Exchange Kirkwood

10230 Manchester Rd
Kirkwood, MO 63122

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5.0
10 Reviews

I have been in the Automobile Industry for the last 18 years, in experience with Audi, BMW, MINI Cooper, Hyundai, Kia, VW, and Nissan. My goal with each client is pretty simple: Leave happy and safe. I am considered to be the "neighborhood car guy" for all of your automotive needs and services. I strive f or excellence each and every day with also providing exceptional service with each client. I have been married to my best friend for 6.5 years now, and we have 3 beautiful children together. Outside of being your "car guy" I am a husband and father first. Thank you for placing the trust in myself and our team to ensure nothing but a perfect transition of sales to services. We look forward to working with you in the near future!

Dealership Experience

2 yrs, 8 mos

Industry Experience

18 yrs, 6 mos

Languages Spoken

Bosnian Bosnian

5.0

10 Reviews

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10 Reviews of Arman Dzafic

August 14, 2026

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Employee Rating

Arman was great! I was in and out quickly and the car drives like new. More

by Yossarian
Recommend Dealer
Yes
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Aug 14, 2026

Audi Exchange Kirkwood responded

We’re glad Arman could get you in and out quickly. It’s rewarding to know you feel your Audi S5 drives like new after service. Neil Westfall, General Manager, neil@audikirkwood.com

August 13, 2026

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Employee Rating

Arman always delivers the best service and represents the dealership to perfection. Many thanx to all! More

by Susan P
Recommend Dealer
Yes
Print
Aug 17, 2026

Audi Exchange Kirkwood responded

Thanks for sharing about your experience with Audi Exchange Kirkwood. We appreciate your business and hope to see you again soon! Neil Westfall, General Manager, neil@audikirkwood.com

August 04, 2026

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Employee Rating

The dealership was the first one I tried after moving to the area and stayed with them the entire time I lived in STL. Facilities are amazing, staff is always friendly and knowledgeable. More

by Yoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2026

Audi Exchange Kirkwood responded

After relying on our service department throughout your time in STL, we’re glad you found our facilities welcoming and our team attentive. Knowing our staff’s friendliness and expertise enhanced your experience means a lot to us. We appreciate the chance to service your Audi A4 allroad. Neil Westfall, General Manager, neil@audikirkwood.com

August 04, 2026

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Arman Dzfaic is wonderful to work with he always takes great care of me. 10/10 across the board always. More

by Tizzy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Aug 04, 2026

Audi Exchange Kirkwood responded

Thank you for the five-star rating and for your kind words about Arman. Knowing he always takes such great care of you during your Audi Q3 service means a great deal to our team. Neil Westfall, General Manager, neil@audikirkwood.com

August 03, 2026

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The customer service was excellent and very attentive to my questions and concerns. The time of service was exactly what I was told it would be. More

by Maremiller0610
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 03, 2026

Audi Exchange Kirkwood responded

Knowing that the service on your Audi Q3 met the promised timeline and that your questions were handled attentively is rewarding. Arman and our service team appreciate your kind words. Neil Westfall, General Manager, neil@audikirkwood.com

August 03, 2026

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This is an excellent dealership. They have been easy to book appointments, have completed the work as promised. More

by LWDorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy, Tammy & Richard (porter)

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Aug 03, 2026

Audi Exchange Kirkwood responded

We’re delighted that booking your appointment was straightforward and that the work on your Audi A3 met your expectations. Arman and our team appreciate your feedback. We look forward to assisting you again. Neil Westfall, General Manager, neil@audikirkwood.com

July 25, 2026

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Clean, well ran, respectable establishment. Top notch and world class. Great people. Great service reps. They'll take care of you and watch your bottom line. More

by chris.hearne525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Ontiberos, Zachary Kruger, Anthony Schweppe, Jaroslaw Sidoruk, Matt Prunty , Jimmy Puckett

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Jul 25, 2026

Audi Exchange Kirkwood responded

Thank you for recognizing our clean, well run facility and world class service. We’re glad our team took care of your Ford Escape while keeping your bottom line in mind. We appreciate your kind words and look forward to your next visit. Neil Westfall, General Manager, neil@audikirkwood.com

July 22, 2026

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Employee Rating

Just purchased our 11 th car from Ryan. His attention to detail and friendly conversation is awesome. Service thru Kirkwood has been top notch!!!! More

by Barnsie2525
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Schall, Amanda Bush, Ryan Bayer

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Jul 22, 2026

Audi Exchange Kirkwood responded

We’re excited that you entrusted Ryan with your new Audi Q7 for the eleventh time. His careful attention to detail and friendly conversation are exactly what we aim to deliver, and we’re glad our Kirkwood service team provided exceptional support. Congratulations again on your purchase. Neil Westfall, General Manager, neil@audikirkwood.com

July 21, 2026

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Employee Rating

Completely professional yet personal treatment. Nice loaner car. Car washed and questions answered. Arman was great. More

by falkercg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 21, 2026

Audi Exchange Kirkwood responded

Thank you for sharing your experience with our team’s professional yet personal approach. We’re glad the loaner car, wash, and answers to your questions were helpful, and that Arman made such a positive impact. It was a pleasure servicing your Audi A6 and we look forward to your next visit. Neil Westfall, General Manager, neil@audikirkwood.com

July 16, 2026

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Employee Rating

Professional staff, excellent communication, timely service, clean facility, helpful technicians, and an overall great dealership experience. More

by Zak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 16, 2026

Audi Exchange Kirkwood responded

Your feedback about our courteous staff, clear communication, and timely work in a tidy facility is very rewarding. We’re pleased our technicians provided excellent care for your Audi A6. Thank you for sharing your experience. Neil Westfall, General Manager, neil@audikirkwood.com

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