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April Fyock
126 Reviews
I have been in the car business for 5+ years but in Customer Service for 25+!! Working with and helping people is my passion. I love to be the smiling face that greets and helps customers. When I am not working I LOVE watching my twins playing sports and performing on stage!
Read moreDealership Experience
9 yrs, 10 mos
Industry Experience
14 yrs, 2 mos
Specialties & Trainings
Service Advisor
126 Reviews
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126 Reviews of April Fyock
July 09, 2018
Professional, polite, and fast service...5 stars! Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for being a full service dealership one can enjoy in northern Illinois. More
by madmetzger
Verified CustomerOther Employees Tagged: Rob Robb , Rich, in quicklube
June 28, 2018
Great customer Service Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my la Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my last oil change I had an oil leak they got me right in on a Saturday. Was a defective oil filter! Fixed it and had me on my way in record time. More
by rlpm1
Other Employees Tagged: Ben Marten
June 26, 2018
Vehicle purchases I purchased a new 2018 GMC Sierra 1500 4x4 and a week later purchased a 2014 GMC Acadia Denali for my wife. Our sales person, Austin, was very polite I purchased a new 2018 GMC Sierra 1500 4x4 and a week later purchased a 2014 GMC Acadia Denali for my wife. Our sales person, Austin, was very polite and helpful in both of our purchases. The staff "Mike" also helped with our financing of them both. The staff helped with all of our questions, requests and requests. They were more then kind to let us take the Acadia home for the weekend, picked it up from my wife's place of employment on Monday and agreed to fix a couple of issues we found with the vehicle so that when we go to pick it up in a couple days, it will be ready for us to drive home. Very happy with our "friends" at the Freeport Bocker Group. Thank you Delbert Bunker and your staff. More
by emsleader2000
Other Employees Tagged: Delbert Bunker, Austin Bowser , Mike Haffele
June 22, 2018
Check engine light Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Ha Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Had to bring back on a Monday so they could fix the same problem. Super inconvenient and wasted time. More
by SMECHLING
June 19, 2018
Job well done! My wife took the car to Quick Lube for an oil change and they realized that the car was due for a tire rotation as well. Not able to wait that long, My wife took the car to Quick Lube for an oil change and they realized that the car was due for a tire rotation as well. Not able to wait that long, they quickly arranged for a loaner. She was able to grab lunch and return to work on time. Great reaction time! More
by Rick
Other Employees Tagged: Dean Obert, Brad Leverton, Wayne McCarthy , Kyle Sieffert, Rich Wallace
June 11, 2018
Great experience! Couldn’t have been more pleased with my first service done at Bocker Auto Group since purchasing my car last December. It was easy to schedule appt o Couldn’t have been more pleased with my first service done at Bocker Auto Group since purchasing my car last December. It was easy to schedule appt on line with many days/times to choose from. Customer service was great. Would highly recommend. More
by J Hoover
Other Employees Tagged: Didn’t catch others names..
May 29, 2018
Convenient and fast With my work schedule it’s very hard for me to get my truck in for quick maintenance appointments. They came and picked my truck up at my workplace a With my work schedule it’s very hard for me to get my truck in for quick maintenance appointments. They came and picked my truck up at my workplace and had it back in no time. This is my first purchase with Bocker but definitely won’t be my last. They have been wonderful to work with from the start More
by terrirunte.fab
Other Employees Tagged: Wayne McCarthy , Mike Haffele, Ben Marten
May 28, 2018
Unsure about wait time Service and staff was great. We had called the week prior to schedule an appt for a simple tire rotation. Checked in 8 minutes prior to our scheduled Service and staff was great. We had called the week prior to schedule an appt for a simple tire rotation. Checked in 8 minutes prior to our scheduled appt time. Than waited an additional 45 minutes after our appointment time for our vehicle to be done. Meanwhile it appeared to a few 'drive in vehicles' that were taken back prior to our vehicle. We will return, but this is a frustrating factor. More
by Farmma90
May 17, 2018
Fast and efficient When my car needed servicing, they were able to provide me with a loaner. They got the job done within a few hours. Very friendly! When my car needed servicing, they were able to provide me with a loaner. They got the job done within a few hours. Very friendly! More
by ekraft
Other Employees Tagged: Brad Leverton, Wayne McCarthy
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