They stopped issuing courtesy cars and started giving out
uber rides. Then they stopped giving out uber rides and started giving $15 uber vouchers so if your house is more than $15 away you have to pay. The
uber rides. Then they stopped giving out uber rides and started giving $15 uber vouchers so if your house is more than $15 away you have to pay. The coffee machine never works and they also stopped bringing in donuts. May as well be sitting at a Pep Boys lobby
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by ashlyandcarlos
Verified Customer
Verified Customer
Service Price Transparency
Anthony provided good service when zI brought my car in
for service two days ago
for service two days ago
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by LINDALEWISJAMES
Verified Customer
Verified Customer
Service Price Transparency
he was very polite ans helpful and took the time to
listen if i had any questions or concerns.
listen if i had any questions or concerns.
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by T.HARRISON3
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2025 -
Findlay Kia Las Vegas responded
Thank you for your kind words! We’re so glad to hear that our team member took the time to listen and address all your questions and concerns. Providing polite, helpful service is always our goal, and we appreciate you recognizing it.
I worked with Nick and he could have been more
understanding. I traveled 2 hours to my appointment and I was 30 minutes early. He didn’t seem to care when he told me it would be a 3.5 hour wait fo
understanding. I traveled 2 hours to my appointment and I was 30 minutes early. He didn’t seem to care when he told me it would be a 3.5 hour wait for my oil change. No one had told me that it would be that long of a wait for an oil change
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by Rebecca
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2025 -
Findlay Kia Las Vegas responded
We sincerely apologize for the lack of communication about the wait time and for the frustration it caused, especially after you traveled two hours and arrived early. You deserved clearer expectations and more understanding, and I’m sorry we didn’t deliver that. We’ll be addressing this with our team so guests are better informed moving forward. We’d appreciate the chance to provide you with a smoother, more respectful experience in the future.
I had an appt for oil change.
Took 2.5 hours, and then they had me sit for 40 minutes after it was done, didn’t bother coming to tell me. Went to drive home and the tire warning l
Took 2.5 hours, and then they had me sit for 40 minutes after it was done, didn’t bother coming to tell me. Went to drive home and the tire warning lights were in. The tires were all dangerously under inflated. Got it home (which is an hour drive) and it’s leaking oil like a sieve. Why? They put double washers on the bolt and replaced the oil housing off kilter, jamming the threads in out of place. Leaked a quart of oil in the way home, another quart over night. My local mechanic replaced the housing and bolts, and then discovered that the passenger cv boot was leaking as well. So the oil change, tire rotation and multi point inspection at Kia cost me $200. Fixing the damage has cost me $1000 and three days of my time.
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by KIADRIVER1326
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Findlay Kia Las Vegas responded
Hello, I want to sincerely apologize for the experience you described. What you went through is absolutely not the standard of care or workmanship we expect from our team, and I completely understand your frustration with the time, cost, and inconvenience this has caused you.
We take your concerns very seriously and would like the opportunity to review what happened with your vehicle. If the oil housing and washers were installed incorrectly, that is unacceptable, and I want to make sure we address it directly with our team. While I understand you had your local mechanic make the repairs, if you had given us the chance, we would have worked to resolve these issues for you.
We value your trust, and we'd like the opportunity to regain it by assisting you further. Please reach out to me directly so we can discuss what the next step might look like. 702-982-4548
Sep 05, 2025 -
Findlay Kia Las Vegas responded
We’re very sorry to hear about the trouble with your oil loss and completely understand why making the hour-long drive wasn’t possible in that situation. An oil change should never have resulted in this kind of stress, and we sincerely apologize that your experience fell so far short of expectations. Not being able to get through on the phone only added to your frustration, and that’s not the level of service we want to provide.
That said, we would truly value the chance to earn your trust back. If you’re willing, we’d love the opportunity to take care of you and show you the service experience you should have had the first time. Please reach us by email at caquino@findlayauto.com, thank you.
Sep 05, 2025 -
KIADRIVER1326 responded
It’s an hour drive over the mountain to your dealer. As I was actively losing oil, that drive wasn’t possible. In addition - when the experience of a simple oil change is as horrifically bad as this - why would I bring my car back?
I’ve also tried calling twice now, only to be put into voicemail.
My simple oil change while I waited, with an appointment,
and two children, took 3 hours. Nobody checked on me, I had to keep asking for updates. People came and left while I waited, not including having to
and two children, took 3 hours. Nobody checked on me, I had to keep asking for updates. People came and left while I waited, not including having to wait to check in until “my tech” came into work, after my appointment time. I specifically asked for them to add air to my tires, and when I left, they had less air in them than when I came in. Add to that they didn’t reset my oil change counter so now my car is continuous dinging at me. I have never had worse service. Normally Findlay Kia is better.
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by KIADRIVER1326
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Findlay Kia Las Vegas responded
We’re truly sorry to hear about your recent visit and the frustrations you experienced. Waiting that long, especially with children, without proper updates is unacceptable, and we should have done much better in communicating with you. The concerns about your tire pressure and oil change counter not being reset are also concerning, and we apologize for those oversights. This is not the level of service you should expect from us, especially since you’ve had better experiences here in the past. We’d love the chance to regain your trust and ensure your vehicle is corrected properly—please let us know when it’s convenient for you to bring it back so we can make this right. 702-982-4548
Very professional, & did extra work on the recall, I
would recommend moves in the lobby if possible
would recommend moves in the lobby if possible
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by NONE25
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2025 -
Findlay Kia Las Vegas responded
Thanks for the kind words! We’ve got free popcorn in the lobby—movies next? Just don’t get too distracted while we service your car!
They work fast to get the job done to get you to where or
what you need to do in a timely manner!
what you need to do in a timely manner!
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by Skylar L.
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alec Crockett
, Noah Alonso, Dylan Bauer, Savannah Sinderson, Joshua Youngblood, Allison
Sep 06, 2025 -
Findlay Kia Las Vegas responded
Thank you for the kind words! We’re glad our team could get you back on the road quickly and help you stay on schedule.
Great communication and very good service.
Anthony was wonderful and very patient with us. Definitely recommend Findlay Kia Las Vegas
Anthony was wonderful and very patient with us. Definitely recommend Findlay Kia Las Vegas
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by NIOUSHA.TORK
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2025 -
Findlay Kia Las Vegas responded
Thank you for the kind words! We’re so glad Anthony could provide excellent service and patience—truly appreciated!
They have always been very helpful and have endeavored to
provide the top level of service to me when I am there.
provide the top level of service to me when I am there.
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by jccraw4d
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2025 -
Findlay Kia Las Vegas responded
Thank you for your continued trust! We’re thrilled to hear our team consistently provides top-level service for you.