Angelo Kastani | Page 36

DO NOT GO TO LOKEY NISSAN!!! DO NOT GO TO LOKEY NISSAN! This was the worst experience I've ever had with any business. I have bought several cars in the past and enjoy the car buy DO NOT GO TO LOKEY NISSAN! This was the worst experience I've ever had with any business. I have bought several cars in the past and enjoy the car buying experience, but this turned out to be the worst nightmare with the worst service possible. I found a "good deal" online and called in the morning to ensure that the car was available and that I qualified for all applicable rebates for that price and there would only be standard taxes and fees on top of that. Once I arrive to the dealership, I see that they are doing a major renovation and have placed the sales office in a trailer. So I meet ANGELO, the sales associate I spoke with over the phone that morning, and he remembers exactly the car I'm looking for so he says he will get the keys and be right back. One hour later (no exaggeration), he frantically comes back and says that the car is in a holding lot 45 minutes north. Angelo says he's embarrassed because he knows I drove from Orlando to Clearwater to buy that specific car. Regardless of this, I still give the dealership a chance and agree to talking numbers to see if the car should be transported if I buy it. Then Angelo proceeds to show us a list price that's $4,000 higher than the price I agreed with him over the phone. He goes on to say that the price online is with all qualifying rebates and before the DEALER ADDENDUM of $2,000. I immediately ask for a manager. The sales manager, MIGUEL, tries to do the typical dealership runaround of how much I want to pay per month. I instantly call his b.s. and tell him I came for the price I confirmed with over the phone, and that mandatory dealer installation fees are false advertisement and means for legal action against the dealership. At this point, the GSM, BRENT TANSY, steps in and tries to resolve the situation. He continued to lower the price to try and save the sale and reduce escalation, but I told him that no matter what the price is, I wouldn't buy a car from LOKEY NISSAN because of its wrongful business practices. He continues to say that Lokey is the best selling car dealer on the coast, so I ask him if they achieve that morally and thru honest business practices. His reaction was my confirmation that Lokey is built on the foundation of greed, sleaziness, and inconsideration. There are better places you can go to buy a car, DO NOT TRUST Lokey. More

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