Andy Lin | Page 9

Amazing Service Easy drop off process. Friendly and attentive staff. Clean facilities. Great customer service. All questions answered completely. Great amenities avai Easy drop off process. Friendly and attentive staff. Clean facilities. Great customer service. All questions answered completely. Great amenities available during your stay. Highly recommend. More

by RAYMONDAPASHUN Verified Customer Verified Customer

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Always the best ! Andy, is always available when needed and any work performed on the car it gets done right with the best service all the time. Thank you Andy, is always available when needed and any work performed on the car it gets done right with the best service all the time. Thank you More

by JPARKOH Verified Customer Verified Customer

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Below Average Service My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat se My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat seam began to tear, they gave me a loaner and replaced the cover of the leather seat. My car was ready 2 days after, as I got my car back, I began to drive and realized the ECO function of the vehicle was no longer working. Some inexperienced mechanic/tech was working on my vehicle, messed something up while fixing the original problem. Went back, was given the same loaner. 4 business days + 3 long weekend days (Memorial Day) later, my car was available. The day I picked it up (for the second time), they were short staffed and there was no one at the front desk for approximately 8 minutes. Anyhow, when I came home, I then noticed the front right side of my bumper had a scuff/streak on it which was not there before. Also noticed that the mark was painted white in the attempt to hide it. Please save yourself stress and avoidable problems. Get your Mercedes Benz vehicle, that we all worked hard for, serviced by another REAL Mercedes Benz service center. Helms Bros have truly disappointed me, their staff and employees are unprofessional (NOT all, but a great amount). Unsatisfied with my experience and service. Will make sure none of my family or friend see the door of this service center. One word, HORRIBLE. More

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Andy did everything I requested and suggested other importan I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time a I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time and money by investing in certain services which I truly appreciated. Andy also kept in touch with me during the day and follow-up after service to see if all was well. He is an EXCEPTIONAL representative of your firm, we are DELIGHTED to have him as our long term service rep.! More

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Andy lin is the Best Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your ve Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your vehicle. Jack Chen More

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Professional Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Appare Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Apparently are very competent. More

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Great Service Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my c Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my car and even accommodate me even with a short notice. More

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I have been using this service location over several years and I am impressed the quality of the service and agents specially Mr. Lin. years and I am impressed the quality of the service and agents specially Mr. Lin. More

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World Class treatment Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in the best of hands. Always recommend Helms Bros to all my fellow Benz owners. More

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The service representative Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service ti Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service time. More

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