Andy Crowder | Page 40

Renewed confidence and 2nd chances I happened to stop by on a very busy month-end evening to check out my options on a new vehicle. However, I didn't feel like a valued customer since I I happened to stop by on a very busy month-end evening to check out my options on a new vehicle. However, I didn't feel like a valued customer since I wasn't in the position to buy something that evening and was passed off to 3 different sales reps. I never really got an answer that evening because rebates and programs change monthly and what they would quote me wouldn't be good anyway. A few days later, I happened to have my vehicle in for service so I decided to give them another chance to see what my current vehicle was worth on a trade. I was pleasantly greeted in the parking lot by Jeff Shadrick, he listened to my needs and wants and started finding me a vehicle. When he checked my name, he found that I was already in the system from the previous visit and he needed to get approval to take me on as customer. Instead of Jeff handling the rest of my sale, he saw that I worked with Tom Gorman in the past, so instead of completing the sale himself, he handed me off to Tom. I'm thinking to myself, he we go again. Tom was the beneficiary the 1st time we met years ago (similar experience listed above) and didn't really have to earn my 1st sales, so I was a little hesitant going with Tom and not Jeff. However, Tom not only won me over, he worked his tail off getting me into a new vehicle that worked for me. He provided excellent customer service and treated me in the utmost respect that I look forward to working with him again, More

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Great Sales Person My salesman Bob Burke made the purchase of my new Ram Big Horn simple and easy. He was easy to work with and very friendly!! He stayed in contact thro My salesman Bob Burke made the purchase of my new Ram Big Horn simple and easy. He was easy to work with and very friendly!! He stayed in contact through the whole process and it went very smooth!! Stephen the delivery coordinator was very thorough with the car details. Andy from finance was very friendly and easy to work with. More

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Finance Andy Crowder is horrid (not exaggerating) Andrew Crowder who was the person that handled our finance did an absolute terrible job. We had just recently bought a new Yukon Denali and Chevy Cama Andrew Crowder who was the person that handled our finance did an absolute terrible job. We had just recently bought a new Yukon Denali and Chevy Camaro. We were going after a new Chevy Silverado with them. I will do my best to not have this go long winded but it will be hard. We were trading in 3 vehicles. A 400 mile used harley davidson. A 2011 Jag XF supercharged with 60k miles and a 2015 MKZ with 60k on in as well. Simple math right for a lender? Getting rid of 3 payments to get 1. Our other vehicles took a couple hours tops each to get funded and out the door. One was through Bloomington Walser for Yukon and other was Anoka Main Motor. Jeff Belzer in lakeville immediately jumped on this deal saying things like....no problem....easy to get done...happy to help. Longest story short. Andrew Crowder (not kidding) atleast 4 times over told us....deal is good to go. Then next day...it wasnt. This was almost a week process dealing with this crap. Saying they couldnt get lenders to sign off. Also adjusting the deal to not involve the motorcycle even though i was told it would not be an issue. Understand how hard and time consuming it is to move all these vehicles down to them so they can appraise them. The thought of moving them again was so draining that we just stuck with them hoping to just get it done. HUGE MISTAKE. Finally...so we were told....they had a good deal. We were gonna do the money down to then tell us they sold the truck they were holding for us. Then the bank apparently backed out...asking for even more money down. This was Wings Financial we were told of whom I never liked in the first place. Wings is based out of apple valley so i would guess they must have a good relationship with them to do these shady deals. So after this long process of back and forth complete bull. I had Andrew Crowder send me the deal via email so I could look at it. I sent that same deal to Main Motor Chevy in Anoka at 2pm. Everything approved and signed the following day without a hitch. Moral of the story....if you are a person who gets a feeling of incompetence and utter unprofessionalism. Go with your gut and leave...no matter the convenience. I only take time to review something that deserves it and that people should know with facts. I will save all the emails and conversations from this place to remind me and anyone who may inquire to RUN. This is my opinion for this dealership. With that...I will never go back. This is from a regular car buyer. Literally my worst experience I have ever dealt with. Thats my best warning I can give. Thanks. More

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Great I was treated very good and they helped me with everything very nice and clean place and everyone was very nice very nice people that work therr I was treated very good and they helped me with everything very nice and clean place and everyone was very nice very nice people that work therr More

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Purchase a used car ford mustang Everything went great .Rachel was fantastic. The process was fast and smooth.. We love the car. We will defintely be back.Andy Crowder was great too. Everything went great .Rachel was fantastic. The process was fast and smooth.. We love the car. We will defintely be back.Andy Crowder was great too. More

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Vehicle purchasing made easy and enjoyable. Usually I dislike the auto purchasing experience. If you know what you want, it takes too long and the sales force is too pushy. I was pleasantly surp Usually I dislike the auto purchasing experience. If you know what you want, it takes too long and the sales force is too pushy. I was pleasantly surprised when I went to Jeff Belzer's in Lakeville. The staff actually listened to my wants and worked with my particular quirks. Doing a lot of the prelims over the internet was particularly helpful. All and all a very positive experience. More

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Easy peaceful Our salesman Paul Johnson was very knowledgeable and we felt like we were dealing will a friend not a salesman. Thank you Paul Johnson for all your he Our salesman Paul Johnson was very knowledgeable and we felt like we were dealing will a friend not a salesman. Thank you Paul Johnson for all your help. More

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Acquiring a new car i was looking for a new or fairly recent model used car to replace the dodge caravan I have now, and which has 261,000 miles. Great service from frien i was looking for a new or fairly recent model used car to replace the dodge caravan I have now, and which has 261,000 miles. Great service from friendly knowledgeable people that were all there to be helpful. Discussion on buying vs. leasing and I ended up leasing a new car with lots of advice from Bob Burke. Financing went well, and the selling of additional items was informational and not pushy. More

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Fair pricing My husband and I arrived in the morning wanting to look at two cars we saw on-line. Jeff greeted us in a friendly manner. He found one of the cars w My husband and I arrived in the morning wanting to look at two cars we saw on-line. Jeff greeted us in a friendly manner. He found one of the cars we requested and let us take it for a drive while he looked for the other. He never did find the second car, but he brought another one that would work for us. It cost a little more than we wanted to spend, but he assured us we could keep our monthly payments where we wanted them. It took about 3 hours to get the financing in place and then we worked with Andy to finish things up. He was very friendly and explained the paper work clearly and quickly. We enjoyed working with Jeff and Andy. There were quite a few employees in the building however, who were more interested in talking to each other, getting their beverages... That's why we didn't give it a 5. I think everyone in the building should acknowledge customers with eye contact, a smile, something. Some of these employees really avoided the customers at the dealership. I own a small business with my husband, so am very aware of good customer service and an environment that makes the customer feel welcome. More

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Return customers We returned to Belzer's because of our first experience with MaryJo about two years ago. Professional and fun to work with, we will likely return to We returned to Belzer's because of our first experience with MaryJo about two years ago. Professional and fun to work with, we will likely return to her again in the future. Many people play a part in the sale of a new vehicle and we appreciate all of the kindness and professionalism by the staff. More

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