Andrew Merritt | Page 14

"Excellent experience! Informative, friendly, no pressure." Andrew Merritt is the kind of salesperson I always hope to encounter! He is warm, low-key, very knowledgeable, never pushy. We test drove a 2015 Fit Andrew Merritt is the kind of salesperson I always hope to encounter! He is warm, low-key, very knowledgeable, never pushy. We test drove a 2015 Fit. Andrew is a great listener, which matters to me. As we sat in the car before our drive, he answered all my questions clearly and concisely. He was patient as we sat and talked. I sensed that he didn't feel that he had to push every feature but instead let my questions guide the conversation. He knows his products well. He followed up very professionally and respectfully, checked with me before entering me in the dealership's raffle. My wife and I are still in search mode for a new vehicle. If we do purchase from Lundgren, I look forward to dealing with Andrew again. I had hoped to see and drive a 2015 Honda Civic Hybrid, and I was sorry to learn that none was available at Lundgren without special advance arrangement. Thank you, Andrew! Woody More

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Happy with dealer I turned in a lease Honda CRV and got a new one. Smooth transition. Transaction took longer than I thought it should. At dealership for 4 hours. I I turned in a lease Honda CRV and got a new one. Smooth transition. Transaction took longer than I thought it should. At dealership for 4 hours. I kept trying to leave and come back while they did paperwork but told almost done. Repeat customer paperwork should take a 1/2 hour. More

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No sales pressure and no kidding fun This is what a car buying experience should be. Andrew the sales Representative showed me all the cars I was interested in. My wife and I test drove t This is what a car buying experience should be. Andrew the sales Representative showed me all the cars I was interested in. My wife and I test drove three different cars. I had researched the sales price from several different sights and was pleased to be able to get the best deal possible. Thank you Andrew and Marty ! More

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Felt amazing Love working with Lundgren Honda! Considered a used car, but the people at Lundgren put me in my very first brand spanking new Honda Civic. Thank you Love working with Lundgren Honda! Considered a used car, but the people at Lundgren put me in my very first brand spanking new Honda Civic. Thank you so much for your help in doing so! More

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One of my best car buying experiences ever Really liked the set price policy. I came in gritting my teeth thinking I'd need to negotiate and endure shenanigans. Nothing of the sort. Andrew w Really liked the set price policy. I came in gritting my teeth thinking I'd need to negotiate and endure shenanigans. Nothing of the sort. Andrew was straight up with me and the team worked to get me the best deal possible. Great car-buying experience More

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Great car, great service We went out shopping for a Honda odyssey and visited 2 dealerships in Hampshire and Hampden counties. We wanted to buy a specific van at each place a We went out shopping for a Honda odyssey and visited 2 dealerships in Hampshire and Hampden counties. We wanted to buy a specific van at each place and began negotiations. We felt as if we were at an auction and that games were played. We were given a price then asked what were we willing to pay for the van. Each time we offered $500.00 less than their opening bid. The offer was refused and we walked out. My husband thought that there was a Honda dealership in Greenfield. I looked it up on my iPhone while he was driving and saw an ad for an Odessey with extras that we would want with a price that we liked. I called the dealership and talked with Marty to see if the van was still available. He said yes and I said we would be up in 25 minutes. We walked into the dealership and Michel helped us. The van was the exact price as advertised. No games played about the cost ($2,400) of the extra add-ons. We bought the car on the spot. Connie was very pleasant and helpful in completing all the necessary paperwork. I returned the next day with a bank check and my grandson. The staff were very welcoming and kind to having a 5 year old in the dealership. When I picked it up I had to make an appointment with Andrew. He spent 2 hours with me going over all the new technology in the car -- programing my IPhone and the radio. We highly recommend the Greenfield Lundgren dealership. The Odessey is a fantastic Grandma-mobile. More

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