Andrea Kass | Page 7

We loved the first Mercedes Andrea helped us get there so we had confidence she would help Us a second time, as so she did!! we had confidence she would help Us a second time, as so she did!! More

by ANAMA0895 Verified Customer Verified Customer

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they are really friendly and professional, patient about the questions we have, it was really good experience. It was not only their pleasure, but also my pleasure to have him assisting me the questions we have, it was really good experience. It was not only their pleasure, but also my pleasure to have him assisting me More

by Jay Verified Customer Verified Customer

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I have brought my car, a convertible, for service, to the dealership. The poor service record began when the car was new and the car was drafty from the convertible top. They said this was normal ( bu the dealership. The poor service record began when the car was new and the car was drafty from the convertible top. They said this was normal ( but the problem went away when the roof was replaced for another reason) Now I 'll jump ahead. The car has a poor ride. I attributed this to shimmying, tires, wheels, shocks or suspension, but what do I know. Each service visit I ask that this be repaired. It has gotten so bad that my wife will not ride in the car. It is uncomfortable and a minor pothole is jarring. Note that I am not faulting Mercedes or the dealership for the problem, only for the continued failure to diagnose and repair. We now use my wife's car primarily even on convertible days. I also brought the car in because the seat belt did not retract. Car was returned but not repaired This began before the seat belt recall, which they did not do because, I was told, the part was not in. The State inspection was overdue and not done. I really wanted out of the lease because I was not enjoying the car at all. I realize this was not realistic. I finally took my car to Rallye Motors. In one day they diagnosed the problem by test driving and putting the car on a lift. Despite the fact that my record falsely shows the seat belt repair by Helms, they fixed the seat belt. I have stayed with Helms out of loyalty to the salesperson, Andrea Kass, who has been a pleasure to work with. We have leased multiple cars from her and feel bad she will no longer get our business. I reached out to Susan, the GM at Helms, to discuss my concerns. She was aware of my dissatisfaction with the car but she was rude and did not seem to care. I asked her to set up a call with corporate but she refused and continued with an attitude. I asked her to set up a call with store ownership and she said that "you don't want to speak to him and he is not available". Susan was unsympathetic to a dissatisfied customer and made the situation worse She blamed me for the inability to diagnose the problem because I wouldn't ride in the car with them. I told her I am not riding in the car with anyone due to Covid. Instead of recognizing the years long poor service works, she disconnected the call. I called Andrea and thanked her for her work with me but I refuse to deal with a dealership or company that disrespects me and my concerns. More

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I am a repeat Helms Bros Customer. I wouldn't get a Mercedes anywhere else. The whole team, especially Andrea Kass and Sue make it a great experience everytime. Mercedes anywhere else. The whole team, especially Andrea Kass and Sue make it a great experience everytime. More

by JLASZLO Verified Customer Verified Customer

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So let me tell you I rarely write reviews but this lady Andrea was nothing but the best... she went all out for me I had such a rough year..and I know good people skills..I walk out with my new car That I Andrea was nothing but the best... she went all out for me I had such a rough year..and I know good people skills..I walk out with my new car That I am in love with but I also walk away with a friend.. thanks again Andrea helms you are lucky to have her Lisa d More

by LISADEONARAIN1127 Verified Customer Verified Customer

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Excellent all around experience as usual with the purchase of our 7th Mercedes. Everyone was wonderful and friendly , make us feel at home and as a result we keep coming back. Dorit & Shlomo Gree purchase of our 7th Mercedes. Everyone was wonderful and friendly , make us feel at home and as a result we keep coming back. Dorit & Shlomo Greenberg More

by doritg Verified Customer Verified Customer

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All I can say is WOW. What a pleasant and seamless transaction. Andrea embodies excellence and professionalism. So happy to be a part of the Mercedes Benz family. transaction. Andrea embodies excellence and professionalism. So happy to be a part of the Mercedes Benz family. More

by LIFEBACK1113 Verified Customer Verified Customer

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Oversight of Small scratch on the door and chips on door seal should have been taken care of before the delivery of the car instead it’s taking almost a week to fix it seal should have been taken care of before the delivery of the car instead it’s taking almost a week to fix it More

by YJLEERN Verified Customer Verified Customer

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Andrea was efficient, knowledgable and extremely professional. She was able to answer all our questions and make the lease of a new Mercedes as hassle free and pleasant as possible. Her warm and f professional. She was able to answer all our questions and make the lease of a new Mercedes as hassle free and pleasant as possible. Her warm and friendly manner are true assets and make it clear that this is the dealership to stick with for future transactions. More

by MARC.RICHLING Verified Customer Verified Customer

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Many, many thanks to Susan Holmes and Andrea Kass for their professional, personal, friendly and exceptional help especially appreciated during these stressful times. They made the process easy, quick a their professional, personal, friendly and exceptional help especially appreciated during these stressful times. They made the process easy, quick and so pleasant! My many experiences with Susan have always been diamond star and Andrea really went above and beyond in her knowledgeable guidance and expertise. It was a pleasure. More

by LSURERUS Verified Customer Verified Customer

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