Amber Murray-Hager | Page 2

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Tim's Truck Capital & Auto Sales, Inc. responded

We take concerns like this very seriously, and I want to address a few things directly. First, we would never dismiss a customer’s concerns or “rub anything in anyone’s face.” That is not how we operate, and it certainly does not reflect our values as a company. If a vehicle has been in for multiple repairs, there would be detailed documentation of every visit, what was diagnosed, what was covered under warranty, and what was not. Warranty coverage decisions are made based on the contract terms and the warranty provider’s guidelines — not arbitrarily. At this time, we still do not have enough information publicly to identify the vehicle or review the service history. I would genuinely like the opportunity to pull the file, review everything thoroughly, and have a direct conversation to see what can be done. Please contact me directly at the dealership and ask for Sean, or send a private message with your full name and vehicle information so I can personally look into this. Our goal is always resolution, not conflict. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for sharing your experience with your Honda Accord service. Amber and our team appreciate your patience as we waited for parts and are glad that we could keep you informed throughout the process.

Tim's Truck Capital & Auto Sales, Inc. responded

Noah, thank you for your feedback. At the time of purchase, the vehicle was fully shown and inspected prior to delivery, and there were no concerns noted with the backseat at that time. In November, when the concern was later brought up, we offered to assist with the repair on a 50/50 cost split as a goodwill gesture. We remain willing to honor that offer and help coordinate the repair if you would still like to move forward. Please contact our service department directly so we can get something scheduled for you. We appreciate your business and are always happy to work toward a fair solution. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Thanks for sharing your thoughts about your experience with Tim's Truck Capital & Auto Sales, Inc.. We appreciate your business and hope to see you again soon!

Tim's Truck Capital & Auto Sales, Inc. responded

It’s wonderful to hear that Amber’s responsiveness and kindness have made your experience smooth. Thank you for trusting us with your Honda Civic service and for choosing us in your sales searches over the past 10 years. We look forward to serving you for many years to come.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for your feedback. We’re genuinely sorry to hear you left feeling frustrated — that’s never the experience we aim to provide. We take alignments and suspension work very seriously, and we typically do not receive complaints regarding our alignment services. Our technician who performs these services is highly experienced and has a strong track record for quality work. That said, we understand that sometimes issues can occur, and if they do, we absolutely want the opportunity to review them. We would appreciate the chance to look at the alignment sheet from the other shop and compare it to ours. If there was something we missed or if there is any way we can help make this right, we would be more than willing to step up in good faith. Our goal is always to stand behind our work and ensure customers leave confident in the service they received. If you’re open to it, please reach out directly so we can review everything together and see what we can do to help. — Sean McIntyre Tim’s Truck Capital & Auto Sales

Tim's Truck Capital & Auto Sales, Inc. responded

We’re delighted you found the atmosphere welcoming and service on your Toyota RAV4 fast and thorough. Amber and the team appreciate your feedback and look forward to assisting you again.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Tim's Truck Capital & Auto Sales, Inc. responded

Matt, I understand your frustration and I appreciate you sharing your experience. We did offer to split the cost of one tire as a goodwill gesture, but I can see how this situation has left you feeling disappointed. That’s not the standard we aim for. I would like the opportunity to personally review everything and see if we can come to a better resolution. Please reach out to me directly at seanm@timstruckcapital.com so we can discuss this one-on-one and work toward making it right. We truly value your business and the chance to improve your experience. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.