Allen Montalvo

Broke a wheel stud/lug nut while rotating tires and blamed another dealership for it. Refused to take any responsibility or pay for it. “We didn’t break it, it broke while we were trying to take off th blamed another dealership for it. Refused to take any responsibility or pay for it. “We didn’t break it, it broke while we were trying to take off the wheel”, “probably…”, “chances are…”. Incompetent finger-pointers. More

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My mother is 96 years old, soon to be 97, and has owned her 2003 Honda Civic since it was new. The vehicle has been meticulously maintained throughout its life and has only about 70,000 miles. For the past her 2003 Honda Civic since it was new. The vehicle has been meticulously maintained throughout its life and has only about 70,000 miles. For the past 23 years, this dealership has helped care for that vehicle, making it a relationship that means a great deal to our family. Recently, we worked through a complex situation involving the car, and I would like to express my sincere appreciation to General Manager Allen Montalvo and the dealership team. What impressed me most was Allen’s direct attention to the matter, his consistent communication, and his ability to bring the entire team together in a collaborative effort to reach a positive resolution. Throughout the process, he was responsive, professional, and genuinely committed to ensuring that we felt informed and supported every step of the way. His commitment to customer service, teamwork, and follow-through left a lasting impression. After more than two decades as a customer, it was gratifying to see the care, professionalism, and dedication shown by Allen and the entire dealership team. Thank you, Allen, and everyone involved, for your time, attention, and commitment to providing an excellent customer experience. It was truly appreciated. More

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Great, easy and fast experience. Everything was smooth. Sean is great. Service is easy and they have a loaner cars unlike Honda West recommend Everything was smooth. Sean is great. Service is easy and they have a loaner cars unlike Honda West recommend More

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