Ali Kaeni

DO NOT USE THIS DEALERSHIP! They have a D- rating with the BBB with 8 unanswered complaints! We purchased a used Hyundai Sonata in April 2026, since it is used we purchased the They have a D- rating with the BBB with 8 unanswered complaints! We purchased a used Hyundai Sonata in April 2026, since it is used we purchased the Platinum Extended Warranty. We were told they inspected it completely and when we test drove it we did not realize they had turned off the blind spot monitor. After purchasing we realized almost immediately the blind spot monitor did not work. On June 4th we called and talked to the manager Spencer who worked with us to use the warranty to have it fixed, he left a voice mail saying it would be fixed and we only had to pay the $500 deductible. We finally were able to take it in to be fixed on September 25th where we found out Spencer no longer works for Hyundai and the new manager Ali had little interest in helping us use the warranty we purchased to fix the broken sensor. The new manager informed us they actually do not fully inspect used vehicles completely but they only check them for safety. We shared the voice mail which he gaslighted us to say it was not saying they would cover it but only that he activated the warranty. Now there is nothing we can do to use the warranty we purchased since it was broken when we purchased it and apparently the warranty is only for items broken after we purchased it. AWFUL Experience and they just do not care. More

Print

Completely, and uttering unbelievable to be treated this way. I have never heard of a car dealer not willing to help a buyer, who is paying full price, in getting a deal approved. From Jawad Ahmad throug way. I have never heard of a car dealer not willing to help a buyer, who is paying full price, in getting a deal approved. From Jawad Ahmad through his sales manager: “I just checked in with my manager, and unfortunately we won't be pursuing this deal. It's turning into more of a hassle than we're willing to take on.” It’s a hassle apparently to try and buy a car from this dealership. I’ve never heard of such a thing! More

Print