Ali Huseen
Ali Huseen at Napleton Ford of Oak Lawn

Ali Huseen | Page 4

Sales Consultant

Napleton Ford of Oak Lawn

6100 W 95th St
Oak Lawn, IL 60453

Contact Me
4.0
78 Reviews

Languages Spoken

Arabic Arabic

4.0

78 Reviews

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78 Reviews of Ali Huseen

May 05, 2021

Dealership Rating
Employee Rating

Really excellent customer service! I was carefully guided through the process and did not feel rushed at all with my final decision in getting my my Ford Bronco Sport. It was all perfect! Thank you! More

by jordanroscott144
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenyana Johnson, Jerry Triplett (JT)

April 16, 2021

Dealership Rating
Employee Rating

Ali and joe did great work finding what we were looking for and gave us different payment options to choose from that would best fit what we needed and could afford! More

by AmBerc90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Shaqra, Joe Storti

March 25, 2021

Dealership Rating
Employee Rating

Good inventory of choices. Appreciated the sales team finding me the suv i needed. The only downside was service techs had left before they could prep my new ride. Had to come back Monday. Other than th More

by SNARA51
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nick Shaqra, Jerry Triplett (JT)

March 24, 2021

Dealership Rating
Employee Rating

Fantastic service! Ali Huseen made my daughter's first car purchase a very memorable one! Nice car and wonderful service for college students! Thank you! More

by Elle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex De La Torre, Jerry Triplett (JT)

March 19, 2021

Dealership Rating
Employee Rating

We had a great experience buying our new f350 and got great service from the moment we walked in to the moment we drove away in our new truck. Thank you Ali, big Joe and Erin More

by SUNSATION731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erin Mal, Joe Storti

March 03, 2021

Dealership Rating
Employee Rating

We worked with Ali to find the right Ford explorer. He was fantastic to work with. He was prompt, courteous, and went out of his way to make sure we got what we wanted. Also ensured we got a fair price More

by NATHANDOBROFSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 30, 2021

Dealership Rating
Employee Rating

I greatly appreciate the opportunity of being able to shop locally and also being served by Ali and JT they were wonderful sales rep and I look forward to being a regular at hawks More

by Caljasbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Triplett (JT)

January 11, 2021

Dealership Rating
Employee Rating

Great place to get my oil change. Always let’s me know if I have any recalls or if I’m in need of any check-ups . Always friendly & helpful. More

by Juanitaoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 24, 2020

Dealership Rating
Employee Rating

Yes i always enjoy coming here even if the associates change they are very nice and helpful. I did ready fill out a previous survey More

by FLORA.WALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jared Mitchell, Amber Straubing

October 08, 2020

Dealership Rating
Employee Rating

Absolutely horrible dealership and an even worse service department. I will never bring any car that I ever own here again. I brought a 2019 Explorer Sport from this place and it has had so many problems in More

by JOHNLAHORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Pete Abramowicz, James Benck, LaQuita Childress, Jared Mitchell, Richard Pitlock, Amber Straubing

Oct 10, 2020

Napleton Ford of Oak Lawn responded

John, I'll get with my service director, Jamie Benck, and see what happened with your visit. I will be out of town this upcoming week from 10/12-10/20 but I want to make sure we get to the bottom of this. Please reach out to Jamie at 708-233-8031 or jbenck@hawkauto.com and I will follow up with him to get a better understanding of what happened. Thank you. Mark Gorokhovsky, GM, mgorokhovsky@gmail.com, 708-599-6000

Oct 22, 2020

Napleton Ford of Oak Lawn responded

John, when would be a good time to discuss this. I do not recall this situation. You may have been dealing with one of my service managers?? Please let me know when is a good time to discuss. Thank you, James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

Oct 10, 2020

JOHNLAHORI responded

The main issue, amongst a myriad of other issues, has been bad brakes. I made this purchase brand new in June 2019 at Hawk Ford. At 5,000 miles, the front brake pads and rotors had grinded down to metal on metal, which is absolutely absurd. This happened again at 12,000 and 19,000 miles, which is even more absurd. Three times, in under 20,000 miles, I've tried to have this problem serviced at Hawk Ford. The third of which, they tried to charge me even though it is still under warranty. The service director tried to blame my "driving habits" as if that is even possible, AND the mechanics did something that causes my car to violently shake sometimes when i brake at over 50mph now, which it has never done before. I previously owned a 2013 version of the same car, which is the same model, and also purchased at Hawk Ford. Never had any of these problems. I've been a loyal Hawk Ford customer for years and clearly that counts for nothing.

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