Alex Sullivan | Page 3

Brown's West Branch Ford, LLC responded

We’re glad we could get your vehicle serviced in a timely manner and make your visit a friendly, courteous one. We appreciate you trusting us with your vehicle!

Brown's West Branch Ford, LLC responded

Angela, wow — that is about as strong of a compliment as we could hope for. We’re grateful to have earned that kind of trust for both sales and service. Thank you for sticking with Ford, sticking with Brown’s, and letting us keep taking care of you!

Brown's West Branch Ford, LLC responded

Having you work with both sales and service over the years means a lot to us. We appreciate your loyalty to Brown’s West Branch and always enjoy the chance to help!

Brown's West Branch Ford, LLC responded

That’s exactly how we want the experience to be. We’re glad you left happy with the truck, and thanks for giving us the chance to earn your business!

Brown's West Branch Ford, LLC responded

Sales and service both shape the way people feel about a dealership, so it means a lot to hear that both sides of our team have earned your confidence. Jason, Alex, Todd, and everyone here appreciate the kind words and recommendation!

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. Detailing can take some time, but we still understand the importance of finishing every part of the visit carefully. We’re sorry the tire pressures were missed and appreciate you bringing it to our attention. We’ll use this as a reminder with our team so we can do better on the small details that matter, each and every time. Thank you for choosing Brown’s West Branch Ford.

Brown's West Branch Ford, LLC responded

It means a lot when customers keep coming back and bring family into the experience too. Alex and the team appreciate the continued trust, and we’re happy to help your son find the right SUV. Thanks for sharing the love!

Brown's West Branch Ford, LLC responded

That sounds like a win to us! We really appreciate your continued trust in Brown’s West Branch Ford. Alex will be glad to hear your kind words, and we’re happy he was able to help you find the right truck again. Enjoy the F-150!

Brown's West Branch Ford, LLC responded

We appreciate your recommendation! We’re glad the process felt simple, quick, and straightforward. It’s also great to hear our team was able to take care of the issue right away. Thanks for choosing us!

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. We understand your frustration, especially while traveling. While our team was able to work your vehicle in without an appointment, we did our best to complete the requested maintenance and diagnostics, but identified several concerns that required parts we did not have available that day. Since the repairs could not be completed during your visit, we felt the best outcome would be to provide a detailed quote and parts list so you could continue making arrangements closer to home. We’re sorry the outcome was not what you had hoped for, but we do appreciate the opportunity to assist you and would be happy to discuss any concerns directly. We wish you the best with the vehicle and your future travels.