Alex Romero
Alex Romero at Classic Mazda Westside

Alex Romero

Service Manager

Classic Mazda Westside

13930 Brookpark Rd
Cleveland, OH 44135

4.7
103 Reviews
4.7

103 Reviews

Write a Review

103 Reviews of Alex Romero

August 14, 2026

Dealership Rating
Employee Rating

I was greeted upon arrival, from that point everyone was helpful and pleasant. I really appreciate the text message showing me the work on my car. More

by ETTAWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 13, 2026

Dealership Rating
Employee Rating

I had a great experience at Brook park Mazda dealership. Friendly efficient service. Knowledgeable sales representative went over vehicle features and specifications in detail. Quick process at the finance More

by tsimbler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 06, 2026

Dealership Rating
Employee Rating

The work was performed in a timely manner and within budget. Clean waiting area and the video inspection was quite helpful. More

by just_in
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 03, 2026

Dealership Rating
Employee Rating

Very nice professional service. The desk person was great. The video review from the technician was very helpful. More

by croghanjeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 02, 2026

Dealership Rating
Employee Rating

My husband and I had a great experience at Classic Mazda Westside! We went in with the intention of just test-driving, but ended up buying on the spot after working out a great deal. They even got us out in More

by Lpeterson724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 02, 2026

Dealership Rating
Employee Rating

Bad communication. Not in time service Missed my appointment on car delivery Had to drive my entire family to service center to pick up my car More

by siddulucky1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 11, 2026

Classic Mazda Westside responded

Thank you for your feedback. We sincerely apologize for the communication issues and inconvenience you experienced during your service visit. We would appreciate the opportunity to discuss your concerns further. Please reach out to our Service Manager directly so we can review what happened and work toward making things right.

August 02, 2026

Dealership Rating
Employee Rating

Very friendly, helpful and communicative. Post-inspection/service video is a great tool to inform customers of findings. Text messages on the statu/progress of the service were very much app More

by Pete Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Roman, service

August 02, 2026

Dealership Rating
Employee Rating

after plans for months to bring the car in for repairs, my car was at dealer for 2 months and one day... More

by G.AMERICAN.U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 11, 2026

Classic Mazda Westside responded

Thank you for your feedback. We apologize for the frustration and inconvenience caused by the delay. The part needed for your repair was back ordered through Mazda and unfortunately took nearly two months to arrive. During that time, our team worked directly with Mazda representatives and made multiple efforts to have the part expedited so we could complete your repair as quickly as possible. We understand how frustrating the wait and communication issues were and appreciate your patience while we worked to get your vehicle taken care of.

Aug 11, 2026

Classic Mazda Westside responded

If you have any additional concerns please reach out to our service department.

August 01, 2026

Dealership Rating
Employee Rating

Encountered car trouble while traveling. Cory had us in, repaired and out within 30 minutes time. Thanks to a dealership that is eager to help people and for having employees that actually c More

by INTOMIATAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory

July 30, 2026

Dealership Rating
Employee Rating

This dealership always tries to get me in in a timely manner. Does great work and I trust them. I never feel like they're taking advantage of what I need done More

by alisacs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (279 Vehicles)

used 2024 Mazda CX-5 car, priced at $27,938
2024 Mazda CX-5
used
Jet Black Mica exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-5 car, priced at $42,303
2026 Mazda CX-5
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-5 car, priced at $37,008
2026 Mazda CX-5
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-5 car, priced at $34,428
2026 Mazda CX-5
new
Jet Black Mica exterior
Automatic
All-wheel Drive
used 2022 Kia Soul car, priced at $21,017
2022 Kia Soul
used
Neptune Blue exterior
CVT
Front-wheel Drive
new 2026 Mazda CX-5 car, priced at $34,738
2026 Mazda CX-5
new
Rhodium White Metallic exterior
Automatic
All-wheel Drive