Alex Feltner | Page 7

Looking for a chysler van similar to my 2017 van; Wanted more options then I have with my 2017 Chrysler van. Glendale had a van I liked with the options I wanted but not the color. Alex was able to Wanted more options then I have with my 2017 Chrysler van. Glendale had a van I liked with the options I wanted but not the color. Alex was able to find the same van in white which is what I wanted. More

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Glendale Team is Top Notch! Alex was professional, courteous and delivered on all fronts. It was a pleasure doing business with Glendale and Alex played a big part in the experie Alex was professional, courteous and delivered on all fronts. It was a pleasure doing business with Glendale and Alex played a big part in the experience. Brian Gilbert also went above and beyond to meet our expectations. Brian delivered a “Rock Star” performance for the Glendale Team! More

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very good Alex was great to work with very conscientious. This is my second jeep in one year. Service department is also very good to work with. Alex was great to work with very conscientious. This is my second jeep in one year. Service department is also very good to work with. More

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Great Experience! I had a great experience buying my Jeep Wrangler with Alex! He helped me find the perfect one and it was a quick and easy purchase! Financing throug I had a great experience buying my Jeep Wrangler with Alex! He helped me find the perfect one and it was a quick and easy purchase! Financing through the dealership with Jim was great also! Will definitely be back when it's time to buy a new one. More

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Bought a used Jeep Grand Cherokee. Alex stepped in when the person we had an appointment with wasn’t available. It took him several tries but he found the perfect vehicle for me. Alex and Brian (finance) the person we had an appointment with wasn’t available. It took him several tries but he found the perfect vehicle for me. Alex and Brian (finance) were very quick with the paperwork and we were done and driving away. Great service! More

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Glendale Ram was a pleasure to work with and I love the 2020 Ram 1500. Great prices, straight forward process, and friendly service. Highly recommended 2020 Ram 1500. Great prices, straight forward process, and friendly service. Highly recommended More

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Editing to follow up with my service. I was told the paint pen would be mailed out and in my possession in a few days. It's now been almost 1 month since I bought the vehicle and have had zero communica paint pen would be mailed out and in my possession in a few days. It's now been almost 1 month since I bought the vehicle and have had zero communication from the dealership. I've called and left 4 voicemails and no return call. Additionally I was told today "it's the end of the month, so no sales managers are available to talk to you". Obviously they only care about getting customers in the door, not maintaining any level of service for those that actually purchase a vehicle. Even though I had an appointment, from start to finish the whole process took 4 hours. I got to the store at 3:15, took the vehicle for a test drive and sat down to go over numbers. a short while later we came to a conclusion, then I sat for 2+ hours waiting for the car to be "detailed" (sprayed with a power washer) and for finance to complete the transaction. At one point in the evening I was the only person in the entire building. No other employees were even there. I was expecting the paint to be touched up in a few spots, but parts was gone by that time, so they are mailing me a paint pen to do the work myself. This isn't something I as a dealership would expect my customer to have to do. A few other items that were brought up in the discussion were completely left out, requiring finance to have to call the bank back to change numbers, which raised my price. I walked out frustrated, and I know the employees could tell, but never offered any way to help or address my concerns. More

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Great customer service and smooth purchasing process Whole process was really smooth and easy and Alex was great to work with and we loved how there was no sales pressure put on us. Whole process was really smooth and easy and Alex was great to work with and we loved how there was no sales pressure put on us. More

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Had a great experience. They were not trying to sell us a Jeep, they were trying to sell us the RIGHT Jeep. Thanks to Alex and the service department, we were able to drive the perfect Jeep home! Jeep, they were trying to sell us the RIGHT Jeep. Thanks to Alex and the service department, we were able to drive the perfect Jeep home! More

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Purchase of new Jeep was different due to Covid 19 Alex was very friendly and helpful. He talked about my wants and needs and seemed to be interested in my personal needs. The covid 19 precautions that Alex was very friendly and helpful. He talked about my wants and needs and seemed to be interested in my personal needs. The covid 19 precautions that the dealership had in place were very calming. More

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