Alex Clothier | Page 30

The best experience for years I’ve now owned three Mercedes all because of the service. No exaggeration. They discuss my car as if I am not a female. I’ve never had this treatment I’ve now owned three Mercedes all because of the service. No exaggeration. They discuss my car as if I am not a female. I’ve never had this treatment anywhere else. I owned several Volvos and a BMW new. I dropped the brands solely based on the service department. Both Volvo and BMW were a nightmare to deal with and they would always speak to me as if I know nothing about cars . HUGE pet peeve of mine! Annapolis goes over the top to insure the owner and vehicle are well cared for. I am always beyond impressed. And thank your Mercedes Benz of Annapolis!!! More

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Wonderful experience, every time! Alex Clothier makes it a complete pleasure to come into the dealership. He is consistently friendly, knowledgeable and goes above and beyond to ensur Alex Clothier makes it a complete pleasure to come into the dealership. He is consistently friendly, knowledgeable and goes above and beyond to ensure that our experience is first rate. He handles everything with professionalism and always with a smile and kind word, making us feel like we are welcomed like old friends. And of course, all of our service needs are handled seamlessly, as he anticipates and takes care of every issue. We have owned Mercedes for years and switched to Mercedes of Annapolis in December of 2017, when we purchased my latest C300. We have consistently been delighted with the care and service provided by Alex and the team there. More

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Exceptional Sales Experience I purchased my third Mercedes Benz from Wayne Discus the other day. He is very professional, patient, sincere and knowledgeable. He delivers exception I purchased my third Mercedes Benz from Wayne Discus the other day. He is very professional, patient, sincere and knowledgeable. He delivers exceptional service and targets the needs and wants of his customers. My experience with him is always smooth but yet efficient. Wayne and the sales and finance management team really work hard to ensure a fantastic experience. I highly recommend that if you are looking to purchase a Mercedes Benz new or pre-owned, Wayne Discus and the Mercedes Benz of Annapolis dealership/team would be a great place to go. More

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Professional, competent, and excellent customer service Alex takes care of everything whenever I need service. It's quick, professional, and I always leave feeling there was no way the experience could have Alex takes care of everything whenever I need service. It's quick, professional, and I always leave feeling there was no way the experience could have been better. I would highly recommend MB of Annapolis Service Dept, and specifically Alex, to my friends and colleagues. More

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Alex Clothier Saves the Day Again As my vehicle was suddenly in need of service, my Service Advisor, Alex Clothier, saved the day once again by making arrangements for the repairs that As my vehicle was suddenly in need of service, my Service Advisor, Alex Clothier, saved the day once again by making arrangements for the repairs that very same morning. Alex went above and beyond to ensure that not only my vehicle was repaired but also came through with a loaner vehicle when they were extremely busy that week. I continue to bring my vehicle into Annapolis for service because I know that I can count on Alex and the service department to exceed my expectations. I wouldn’t dream of taking my car anywhere else. More

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Always Freindly My service adviser, Alex Clothier, always helps me with a smile on his face and makes me feel like his #1 customer, whether I have an appointment or n My service adviser, Alex Clothier, always helps me with a smile on his face and makes me feel like his #1 customer, whether I have an appointment or not. More

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Excellent, attentive service Alex is always ready to help in any way possible. He returns calls promptly and keeps you up to date on the progress of your service! Alex is always ready to help in any way possible. He returns calls promptly and keeps you up to date on the progress of your service! More

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Great service Alex is always a pleasure to deal with! I called with an issue he got me taken care of the same day. Could not ask for a better experience. Alex is always a pleasure to deal with! I called with an issue he got me taken care of the same day. Could not ask for a better experience. More

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Great Staff !!! My service advisor, Alex Clothier, is THE BEST! he has helped me understand the features of my new car even when I've gone into the service center wi My service advisor, Alex Clothier, is THE BEST! he has helped me understand the features of my new car even when I've gone into the service center without an appointment. When I take my car in for service he is so responsive to my concerns and follows up in a very timely manner. Derek Nedd has without a doubt restored my faith in the whole process or car buying. This is my second purchase with Derek and I cant imagine going anywhere else or dealing with anyone else. In fact, the entire team over at Sales was GREAT. More

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Service Advisor Great customer service, when I walked in the door I was greeted with a smile. I didn’t have to wait long for a loaner. I was called when service were Great customer service, when I walked in the door I was greeted with a smile. I didn’t have to wait long for a loaner. I was called when service were finished, and when I went back I was out in 5 minutes. Alex Clothier is a great service advisor he knows his job a you don’t have to wait long. Keep up the great work. Jeff More

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