Alex Barakat | Page 8

I recently had my Jeep serviced at Clay Cooley Chrysler Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time and lack of timely communication. I dropped off the vehicle on a Thursday but didn’t receive it back until the following Tuesday. This is my primary vehicle for daily commute, so being without it for that many days was extremely difficult to manage. What made it more frustrating was that on Friday I was told the vehicle would be checked in the morning and that I’d be informed about the parts delivery timeline. Unfortunately, by late Friday, the check still wasn’t done, and I had to scramble to arrange last-minute transportation. Additionally, while the staff I worked with is usually friendly, on that particular day, the communication was lacking. When I reached out for an update, I was told that I wasn’t the only customer and that they were busy with others. I understand the shop can be busy, but I expected a more professional and courteous response, especially given the delay and uncertainty I was dealing with. Overall, I appreciate the quality of the service work itself, but the customer service and communication during the process fell short, and I hope the dealership can improve on that front going forward. More

by artinano29 Verified Customer Verified Customer

Print

It is a great atmosphere,,, everyone is very friendly. Customer service is very attentive and helpful. Customer service is very attentive and helpful. More

by costacamps65 Verified Customer Verified Customer

Print

Great job and customer service. Thank you Riley for amazing focus on detail and attention. Thank you Riley for amazing focus on detail and attention. More

by stars303333 Verified Customer Verified Customer

Print

The man who did my oil change was very professional and well educated on the policies n make and model of my car. I had a lot of questions and he answered all of them and educated me well educated on the policies n make and model of my car. I had a lot of questions and he answered all of them and educated me More

by djames593 Verified Customer Verified Customer

Print

came in for service no appt, pleasant to deal with. Typing words to fill space..... Typing words to fill space..... More

by mike@electroguard.com Verified Customer Verified Customer

Print

Job seems ok on the recall for side airbags. But, car status was not updated thru the app as to its progtess or when job was complete. So, i just got a second driven and went there. But, car status was not updated thru the app as to its progtess or when job was complete. So, i just got a second driven and went there. More

by Yshoo Verified Customer Verified Customer

Print

From dropping my car off to picking it up, everything was done very professionally. They even over me a ride back to my house, so I don’t have to sit around and wait.. I will absolutely go back again and aga done very professionally. They even over me a ride back to my house, so I don’t have to sit around and wait.. I will absolutely go back again and again. More

by adseg29 Verified Customer Verified Customer

Print

I appreciated the professional customer service and ability to complete my oil change same day without an appointment. ability to complete my oil change same day without an appointment. More

by hinestra Verified Customer Verified Customer

Print

Great service! !! Keep up the good work as you always do. I will definitely continue to use your services. !! Keep up the good work as you always do. I will definitely continue to use your services. More

by mrjw221 Verified Customer Verified Customer

Print

My helpful and professional service advisor kept me in the loop and explained the service cost very well. the loop and explained the service cost very well. More

Print