Alejandro Montoyo

One of the best places I’ve ever visited for service. I arrived and was in and out in about 50 minutes. The service Wes quick and efficient I arrived and was in and out in about 50 minutes. The service Wes quick and efficient More

Print

Great experience! I’m from out of town, and Russell and Smith had everything ready for me. It took me less than two hours for me to drive away with my new vehicle. I’m from out of town, and Russell and Smith had everything ready for me. It took me less than two hours for me to drive away with my new vehicle. More

Print

Russell & Smith Mazda were very helpful servicing our car. I couldn't have the electronic diagnosis at the time of the appointment due to the fact I was being charged $192.00 for the testing. I didn't car. I couldn't have the electronic diagnosis at the time of the appointment due to the fact I was being charged $192.00 for the testing. I didn't have the amount at that time. The other services were very good. More

Print

I recently had my car windshield repaired and I couldn't be more pleased with the experience. From start to finish, the process was smooth, professional, and hassle-free. be more pleased with the experience. From start to finish, the process was smooth, professional, and hassle-free. More

Print

Cyruss Pilgrim got me into buying the 2024 Mazda CX-5 New 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely keep in touch with him for any future deals as well. More

Print

AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More

Print

A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More

Print

Dishonest, Crooked Dealership AVOID THIS DEALERSHIP AT ALL COSTS!! They are your classic crooked, say whatever it takes to make the sale, dishonest dealership. I received a let AVOID THIS DEALERSHIP AT ALL COSTS!! They are your classic crooked, say whatever it takes to make the sale, dishonest dealership. I received a letter in the mail from Russell and Smith Mazda stating that they wanted to purchase my vehicle...a 2012 Mazda 6...at a very specific price. How they got my information which included my name, address, type of vehicle, year, and even VIN I have no idea. They then called me twice in the same afternoon begging for me to come have my car appraised, saying that the demand for used Mazdas was really high and that the price they quoted me for my car was just an average figure and that I could and probably would receive more. I begrudgingly decided to make an appointment later that afternoon at 5. When I showed up just hours after scheduling my appointment I find out that the salesman...Alejandro...wasn't there. Turns out that showing up to an appointment he asked for wasn't really that important. Another salesman then appears and starts the appraisal process. Turns out that the figure they quoted me was a boldfaced lie and I wasn't going to receive nearly that amount. The price they quoted was the maximum amount you could receive in a trade in if your car was a brand new, high end Mazda 6. They failed to mention this on the paper they mailed and on the phone when I called before I arrived. Essentially this dealership will lie and say whatever it takes in the hopes that once you arrive they will trick you into buying a vehicle. Here's the kicker. As I was leaving the dealership a group of 2 other guys approached me and said they had received a similar letter!! Apparently this is a scam they pull on a lot of people to get them to visit. I can only blame myself and I should of known better, but who would think that a dealership would lie so blatantly? I originally purchased my vehicle at Jeff Haas Mazda and I have had nothing but positive experiences from them. More

Print