Alan Massey

This is the worst dealer in the US. Avoid this dealership. They do not honor their warranties. I purchased a certified Cadillac XT5 from Braman. It had 22k miles on it. The Sales p Avoid this dealership. They do not honor their warranties. I purchased a certified Cadillac XT5 from Braman. It had 22k miles on it. The Sales process was smooth. The price on the car increase$1,500 when I went to pick it up because they said it was certified. Certified meant an inspection, new tires, oil change, and new brakes. They said that they would email the paperwork. I never received it. I've been trying for a year to get it. Within a few months, I had a problem with the thermostat. I could not get the Service department to call me back. It's been 4 months. I took the car to another dealership to be fixed. It cost $1,300. I had to pay for it myself. I contacted Cadillac. They have no record of my vehicle. I have the title, but do I really own it? Now, I have an issue with the Cam shaft sensor. Another $800 to fix. Again, Braman service would not call back. Now, the paint is peeling and the backup camera does not work. I'm beginning to question the history of this vehicle. I should not have all these issue with a new car. I own another Cadillac, a car version, with 80k miles on it. I've had no issues with that one. I purchased it from another dealer. They gave me a thumb drive with all my paperwork. Something is wrong at this dealership. Cadillac corporate office is no help. I would not recommend this dealership or Cadillac after this experience. There are other luxury dealers that provide better service and quality More

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Sales associate Michael Rio was absolutely amazing. He was very respectful and got us the best deal. I ended up driving out with a 2020 XT5 at a price I was very happy about. ALSO, I found out that my sal was very respectful and got us the best deal. I ended up driving out with a 2020 XT5 at a price I was very happy about. ALSO, I found out that my sales guy Mike used to fight in the UFC! More

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