Alan Makabi | Page 54

Best Customer Service Around Toyota of Cedar Rapids by far has the most Caring, Compassionate, and Friendly Employee's. Custom Service is the Best I have ever experienced! O Toyota of Cedar Rapids by far has the most Caring, Compassionate, and Friendly Employee's. Custom Service is the Best I have ever experienced! On Friday 12/16/16. My Rav 4 just died on me as I was driving. Once I got my Vehicle off the road and out of the way. I called Toyota of Cedar Rapids. Everyone that I spoke with was Kind and Compassionate as I was crying and trying to find ways to get my Rav towed to Toyota, my three kids picked up from school and everything else that I needed to take care of. As I waited for 2 hours and 45 minutes on a cold and snowy day, Alan took the time to call me and try to help me over the phone get my Rav 4 running again and getting information to help the Service Department fix my Rav once it was towed in to Toyota. Throught out the time I was waiting on the tow truck Alan also sent me text massages checking on me and how I was doing. Once the tow truck came and my Rav was at Toyota Alan still took the time to follow up with me and the status of my Rav 4 into the next day. I have leased a total of 4 vehicles from Toyota and have always had wonderful experiences. This is the first time I have ever had a major issues with my vehicle and the Customer Service, Kindness, Compassion and Friendlyness I experienced was absolutely Wonderful and it was completely Above and Beyond! The Service Department got me in a rental vehicle the very next morning and is working to get my vehicle fixed and although I am just over my miles for the warranty, they are working on getting the parts that need to be replaced covered by the warranty. This was not something I had expected to hear, but was so happy to hear them say. Friday night I was told I won't know anything until Monday. Saturday morning I had already gotten a phone call with information as to what what wrong with my Rav 4 and told that I should have my vehicle back by the middle of the week and that they would keep in touch with me on the status of the repairs. You can not beat the kind of Customer Service at Toyota of Cedar Rapids! I will forever be a Toyota of Cedar Rapids Customer! More

Print

Need a new car? Ask for Alan and Wendy! I worked with Alan and Wendy and they were both terrific! My old car was quickly approaching 160,000 miles and I decided a couple of months ago that I worked with Alan and Wendy and they were both terrific! My old car was quickly approaching 160,000 miles and I decided a couple of months ago that it was time to start shopping for something new. Prior to visiting Cedar Rapids Toyota, I had been to 3 other dealerships in the area and was not impressed. Everywhere I had visited made me feel as if the salesman was simply trying to take advantage of my ignorance (this is my first time buying a car on my own) and make a quick buck. At Cedar Rapids Toyota, my experience was the polar opposite from the moment I started looking at their online inventory. Alan and Wendy truly made me feel valued as a person and they were both very clear that I was in control; that I could walk away at any point if I wanted to. They answered all of my questions openly and honestly, worked tirelessly for at least 2 hours with various financing agencies to get me the absolute best deal, and Alan even kept my coffee cup full all afternoon while we worked through the terms. In the end, I drove off the lot that day with a 2012 Hyundai Sonata Hybrid and I am beyond thrilled with my decision! I named her Reba and she is a smooth riding, gas sipping machine! If you are in search of a new car, look no further! The folks at Cedar Rapids Toyota will not disappoint. Reba and I can promise you that! And, if you can, ask for Alan and Wendy! More

Print

Safer car Alan and Bill knew what I was looking for. They listened to what I wanted, what my price range was. They worked as a team to help me get what I wanted Alan and Bill knew what I was looking for. They listened to what I wanted, what my price range was. They worked as a team to help me get what I wanted. I would go back to this dealership. More

Print

Easiest car lease experience. My husband, children, brother and I have purchased or leased cars from Alan for several years, always giving us excellent service. Alan responds to a My husband, children, brother and I have purchased or leased cars from Alan for several years, always giving us excellent service. Alan responds to all questions and concerns quickly. He's use of texting was appreciated as it gave me time to think about my response. We appreciate his attention to details whether it be talking through the process or answering a concern or question. The service department is excellent also. We feel Toyota Cedar Rapids dealership works as a team for us. More

Print

Wonderful experience Alan was the most helpful sales rep I worked with during my search for a new vehicle. He is knowledgeable, answered quickly all my questions and did s Alan was the most helpful sales rep I worked with during my search for a new vehicle. He is knowledgeable, answered quickly all my questions and did so in a pleasant manner. More

Print

A great car-buying experience I bought my first Toyota, a 2012 Prius, from Alan at Cedar Rapids Toyota. Alan makes the car buying experience as painless as possible. He is also e I bought my first Toyota, a 2012 Prius, from Alan at Cedar Rapids Toyota. Alan makes the car buying experience as painless as possible. He is also extremely knowledgeable about his product line and it shows during his vehicle demonstrations. When it came time to buy our new Highlander, I knew who I could depend on. I called Alan and let him know I was on my way and what I was looking for.. Alan is a perfect fit for being the Internet manager as well because he puts extra effort into communicating electronically with his customers. You can message him and get quick responses. If you need a new Toyota, make sure you see Alan! Bill and Wendy in the finance department are also top notch! More

Print

Out of State Sale I worked with Alan by email and then my phone on the purchase of a vehicle. I was from out of state, just over 3 hours away, so I didn't want to make I worked with Alan by email and then my phone on the purchase of a vehicle. I was from out of state, just over 3 hours away, so I didn't want to make the trip unless I was confident I'd be purchasing the car and we had the price agreed to ahead of time. Alan sent me additional pictures and offered to send a video of one portion of the car I asked about. He was up front about the price and assured me there wouldn't be an extra costs when I showed up. It went smooth when I arrived and it wasn't at all the "typical" dealer experience that makes you avoid and dread buying a new car. I wish I wasn't so far away but when it's time for another vehicle I'll definitely check in with Alan and Cedar Rapids Toyota because this was definitely my best experience buying from a dealership. More

Print

Reponsive and Helpful Alan was the most responsive and helpful sales rep I worked with during my search for a new vehicle. He quickly answered questions, shared info openl Alan was the most responsive and helpful sales rep I worked with during my search for a new vehicle. He quickly answered questions, shared info openly, and did so in a pleasant manner. More

Print

OUTSTANDING !!! I was at my lease end and Alan did everything he could to make my visit at the business as short as possible . He got everything done that he possibly I was at my lease end and Alan did everything he could to make my visit at the business as short as possible . He got everything done that he possibly could the day before . I was very impressed with the length of time I was there . Thank you Alan !! More

Print

Easy and fast Everyone was so nice and they did everything they could to make the whole experience easy and fast. Have bought a car before and it took a long time Everyone was so nice and they did everything they could to make the whole experience easy and fast. Have bought a car before and it took a long time for all the paper work. They got us through it and into our car in record time. We were referred to them by our son and will be sure to tell everyone about the great experience we had More

Print