Adrien Medina | Page 14

Superior Service and Trustworthy Staff Joshua Anderson and his team have been extremely helpful and fair in servicing my F350. All vehicles need service and I have used several other deale Joshua Anderson and his team have been extremely helpful and fair in servicing my F350. All vehicles need service and I have used several other dealerships nearby and in Denver but Interstate Ford has been a step above them all. I trust their work and their word when it comes to my vehicle and would highly recommend them to anyone looking for a fair and professional dealership and service center. I will continue to exclusively utilize the service staff at Interstate and know that Josh and Adrian will fairly take care of my vehicle's needs. More

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Excellent Service from Adrien! My husband and I purchased a 2016 F150XLT SuperCrew from the dealership on January 26th. We were very pleased with our truck and were anxious to activ My husband and I purchased a 2016 F150XLT SuperCrew from the dealership on January 26th. We were very pleased with our truck and were anxious to activate the 3 month free trial of Sirius Radio, as we had that service in our previous vehicle. After signing up with Sirius, I kept getting the error code "Antenna Malfunction". I stopped by the dealership and I then spoke to the Salesperson Daniel Snider, who helped me set up an appointment with the Service Dept for the following Monday.. The service writer (I decline to name that employee) told me I could NOT wait for the truck, as was indicated when the appointment was made. I made yet another appointment for when I could drop my vehicle on Sunday for a Monday appointment. I arrived Monday to pick up my truck and the service had NOT been done. THAT"S WHEN ADRIEN STEPPED IN! He made sure that my oil change happened immediately and told me he would schedule that Sirius service as soon as he could provide me with the next Courtesy Vehicle available. I had almost given up, but Adrian restored my faith in the service department and went above and beyond my expectations! I am not only enjoying my truck and my Sirius radio, but I enjoy knowing that Adrien is now my "go-to-guy" and I will always have great service.from Interstate! More

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Service We came to interstate Ford in need of help with my trucks wiring harness. Adrien Medina went above and beyond customer service to help us. All the sta We came to interstate Ford in need of help with my trucks wiring harness. Adrien Medina went above and beyond customer service to help us. All the staff at interstate Ford was very helpful and friendly. We will be purchasing our next vehicle from here . More

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Fast, easy and excellent service with no problems I was getting ready for my annual spring break road trip when my 2013 F150 started making a sporadic noise. The noise was coming from the front end of I was getting ready for my annual spring break road trip when my 2013 F150 started making a sporadic noise. The noise was coming from the front end of the truck. I could not pinpoint where the noise was coming from. I had no idea if this was a serious problem or not. I did not want to delay my trip, but I was concerned that I could have problems on the road because of this noise. I called Interstate Ford service department and explained my problem. Josh Anderson said to bring my truck in, and they would try to figure out the problem. When I showed up I could see the service department was very busy, and Josh was with another customer. Adrien Medina was between customers and said he would get a technician to test drive my truck. George Gavin and I went on a test drive and he said he knew what the problem was. When we got back to the service department, I worked with Adrien to set up an appointment to repair the problem. Adrien explained they would need to break down the hubs and to see exactly what was wrong and parts needed to make the repair. Adrien said I should leave my truck and they would work it into their schedule. I could see they were very busy and thought it could take a couple of days before getting my truck back. Later that day Adrien let me know they had stated work on my truck and found the problem. Adrien was very precise when he explained the problem and repair needed. He said that they would start repairs as soon as possible. Later that day I called to get a better idea when my truck repair would be done. Adrien said it would be done by the end of the day and I could pick it up the same day I left the truck to be looked at. Adrien was great to work with. He truly listened to me and knew that my road trip was important to me. He was able to work the schedule and get my truck in earlier than I expected. Josh was great because he suggested I bring the truck in to be inspected. George Gavin also needs to recognized because he found the problem and made the repairs. Interstate Ford’s service department will continue to be my first choice when I need repairs on my vehicles. Stacia was great because she was concerned when she knew of my truck problems. Stacia is the sales person I work with when buying vehicles. More

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Poor service I dropped my Van off on a Tuesday. Was told all repairs and my oil change service would be completed By Friday. I picked up my Van on Saturday so I co I dropped my Van off on a Tuesday. Was told all repairs and my oil change service would be completed By Friday. I picked up my Van on Saturday so I could return to Work on Monday. None of the work was performed on my van. Parts were onsite as they were ordered 2-3weeks prior to me dropping off my van. The service advisor that was there said that he would have the Sevice manager contact me and I have never heard from them. I will look into a different Dealership for my Van's sevice and repairs. More

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Service Interstate Ford always services our vehicles quickly and accurately. We never have any problems with service and they always do it in a timely manner. Interstate Ford always services our vehicles quickly and accurately. We never have any problems with service and they always do it in a timely manner. More

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Jessee Service Appt Review Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilitie Always great service. Great attitude, friendly quick service once vehicle is in shop! Prefer to use Interstate! Will be glad to see larger facilities. Always great to work with personnel at dealership! More

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Great Customer Service They always make time for me and are extremely welcoming. I can count on them to get the job done right and to get it done fast! They are never too bu They always make time for me and are extremely welcoming. I can count on them to get the job done right and to get it done fast! They are never too busy to discuss the services I need or to go over the work they completed. This is a great service team! More

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Excellent Service Experience The team of Josh and Adrian are always super helpful and communicate with options for me to consider and providing a personal perspective, which is gr The team of Josh and Adrian are always super helpful and communicate with options for me to consider and providing a personal perspective, which is greatly appreciated. They manage my expectations well as to what can be done within a specific time frame . I feel that customer service is their #1 priority. Thanks you both! More

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Poor customer service I was told by someone in reception that I could get a loaner. As it turned out, none were available. I can understand this happening, but an apologeti I was told by someone in reception that I could get a loaner. As it turned out, none were available. I can understand this happening, but an apologetic and helpful attitude would have gone a long way. Instead it was, “Who told you that? I don’t have any cars!” Finally, I was told to go sit in the showroom while the service person tried to find a rental. After 30-45 minutes I went back to see what was happening and was told no rentals were available. When I commented that it would have been nice to know rather than sitting, I was told the service person had been trying to arrange the rental all that time. He only called one agency so I find it hard to believe it took that long. I felt brushed off. My daughter who was with me tried to get me to leave and just go somewhere else because of the poor level of service. In defense of the service department, they did have my vehicle serviced in record time. More

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