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People scheduling service appointments have no understanding of the work being done. I had scheduled a safety recall repair for a brake master cylinder replacement and a Ford customer satisfactio understanding of the work being done. I had scheduled a safety recall repair for a brake master cylinder replacement and a Ford customer satisfaction repair for unexpected tailgate opening on a 2016 F150. Two hours later the scheduler called me back stating they could not do the tailgate repair because the truck had more than 150 miles on it and it was out of warranty. She refused to listen that Ford was covering the repair for 150,000 miles and the expiration date was 2030. I then had to call Ford, have Ford call the McGrath, and then the scheduler called me back saying the tailgate would be repaired. When I picked up the truck the service repair paperwork stated that the vehicle multi point video inspection was not completed because they did have a valid customer phone number. Brianna in service stated the inspection was done, but was not sent me to because they did not have a cell phone number, but that she would e-mail it to me. It has been 5 days, still no e-mail. On the service paper work they had my correct e-mail address and home phone number - but never bothered to reach out. Brianna also confirmed that the people scheduling service have no understanding of the work being done, they are simply schedulers (yet the scheduling lady felt compelled to argue with the customer that the repair could not be done sine the truck had 20,000 miles on it and it was over the 150 miles that Ford allowed) This level of incompetence makes you really question what service work was really completed and if was it done correctly More

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Buying a car can be so stressful, but the sales rep we had at mcgrath kia was so awesome, James Pearson made sure to listen to everything I was wanting, right down to color preference, and found us a perf had at mcgrath kia was so awesome, James Pearson made sure to listen to everything I was wanting, right down to color preference, and found us a perfect vehicle at an amazing price! More

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The employees at McGrath Ford Service and the sales and finance staff at McGrath Volkswagon Marion have always been friendly, helpful, and efficient. Buying a used vehicle is always taking a chance, but ev finance staff at McGrath Volkswagon Marion have always been friendly, helpful, and efficient. Buying a used vehicle is always taking a chance, but every department has been a pleasure to work with. Shout out to Brett Merck--appreciate you! More

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Overall they have no interest in repeat customers. Very disappointed in this place will not buy anything from them in the future. Will go to the twin cities in the future for my vehicle purchase or leases disappointed in this place will not buy anything from them in the future. Will go to the twin cities in the future for my vehicle purchase or leases. More

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Wes Gaiser was a pleasure to work with when I purchased my 2018 f150. He answered questions and returned phone calls and had my truck delivered to me. Much appreciated! my 2018 f150. He answered questions and returned phone calls and had my truck delivered to me. Much appreciated! More

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Completely incompetent service. Literally scheduled a appointment. To get a mirror replaced and then they don't have mirror to do work so I have to reschedule and they make me prepay for part to even sch appointment. To get a mirror replaced and then they don't have mirror to do work so I have to reschedule and they make me prepay for part to even schedule. They are untrustworthy. Will not return . Sorry only means something if your actions match your words. More

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Not satisfied with job done still had the same problem I could have done this job for half the price I am paying but I have ford vehicle I wanted to get job done by ford could have done this job for half the price I am paying but I have ford vehicle I wanted to get job done by ford More

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Work (30,000 mile maintenance, new tires and an open recall) was done in a prompt & timely manner. Was impressed with the video of the walk around narrative of my vehicle, hope this is a continuing pro recall) was done in a prompt & timely manner. Was impressed with the video of the walk around narrative of my vehicle, hope this is a continuing procedure. More

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Got my vehicle in when I wanted to. The work was done promptly, when I wanted it and offered shuttle service. Great fast service and communications. promptly, when I wanted it and offered shuttle service. Great fast service and communications. More

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I had a really nice experience working with Jake and team to get me into a new F150! Everyone was very helpful and willing to go the extra mile, literally. I was able to complete the entire deal and never le to get me into a new F150! Everyone was very helpful and willing to go the extra mile, literally. I was able to complete the entire deal and never leave my house. I really appreciate the team’s flexibly to make the deal remotely and Jake delivered my new truck to my driveway! I feel very confident if I have questions in the future I’ll get the same great service. Thanks again, Jake! More

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