Adam Kugelman | Page 14

Huge thanks to Ej Young, Jorge Escamilla, and Ryan(sorry Ryan, I forgot your last name) I admit that I am a difficult customer! You all had patience, and we got the deal done! Adam in finance is also an ext Ryan, I forgot your last name) I admit that I am a difficult customer! You all had patience, and we got the deal done! Adam in finance is also an extreme pleasure to work with. Ej truly went the extra mile with communication. I got exactly the truck I wanted at a great price. You guys are an awesome team! I highly recommend Quebedeaux Buick GMC! More

by snb25 Verified Customer Verified Customer

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Nice stuff. They are willing to offer good deals. They are concerned about customers satisfaction. 👌👍 They are willing to offer good deals. They are concerned about customers satisfaction. 👌👍 More

by bonsaipassion11 Verified Customer Verified Customer

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While the staff was very helpful when searching for a vehicle, their reliability once the paperwork has been signed is disappointing to say the least. We purchased a used vehicle that had immediate probl vehicle, their reliability once the paperwork has been signed is disappointing to say the least. We purchased a used vehicle that had immediate problems off the lot. After multiple attempts to make the vehicle serviceable, we ended up in a different car, with a different loan. We were assured the first loan would be removed from our credit as the first vehicle was returned to the dealership's inventory. Two weeks later, both vehicles show financed under my name with the lending agency. I call both the bank and the dealership. The bank tells me there is nothing they can do and to talk to the dealership. I call the dealership and I am assured it will be taken care of. A week later, nothing has changed. My husband calls and is assured it will be taken care of. A week later, nothing has changed. I call several times more. Each time I am told that the loan for the first vehicle would be paid and removed from my credit. I am repeatedly told someone will call me or my husband back with an update. We never received a call. The day before the loan on the first vehicle is due (yesterday), I speak to a different manager. She says she will work on it right away and have someone call me with an update. No one calls, so I call again that afternoon. She says she told the people "upstairs" about the urgency and was surprised they hadn't called me. She said she would talk to them again and ask them to call me with an update. No one called. Today, again, no call. The loan is due. I asked to speak to the "highest ranking manager available," but was sent to a finance manager who did not answer. The phone was eventually answered by the person who initially helped us acquire our financing. He was "surprised" that it had not been taken care of even though I had spoken to him a week ago and he said that he was working on it and not to worry. Well... I AM worried... frustrated, and disappointed at the lack of communication and follow up. This is unacceptable customer service. There is no reason that I should have had to call and follow up so many times for a matter of this importance and that the issue was allowed to persist for so long. Please be assured that should my credit be negatively impacted by this, I will be reporting this to the appropriate governmental agencies in an attempt to repair the damage. More

by corifolk Verified Customer Verified Customer

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Clean building, friendly staff but I called my salesman the day after the sale to report an issue with one of the features. He said he would call me back that day but I have not heard from him the day after the sale to report an issue with one of the features. He said he would call me back that day but I have not heard from him More

by Jmclaugh Verified Customer Verified Customer

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Marco was great - knowledgable and efficient. It was a great experience! I trusted the people involved, Marco and his supervisor and Adam and Gus and it was appreciated. It was a great experience! I trusted the people involved, Marco and his supervisor and Adam and Gus and it was appreciated. More

by jon64 Verified Customer Verified Customer

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James and Alex and Adam were courteous and found a way for me to own my Rav 4 within my budget with minimum wait and worked with my limited time to get me the best deal. Great team and solid professional for me to own my Rav 4 within my budget with minimum wait and worked with my limited time to get me the best deal. Great team and solid professional service. More

by fcmosio Verified Customer Verified Customer

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Colton and another guy whose name I can’t remember really took the time to take care of me and made the process painless. One of the smoothest car buying experiences I’ve had in a real long time. took the time to take care of me and made the process painless. One of the smoothest car buying experiences I’ve had in a real long time. More

by walker27ave Verified Customer Verified Customer

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Very outstanding service overall! Khalifa Muntasser treated my wife,kid and myself like family! Was a little down on my luck when came in,but left pretty happy with my purchase! Highl Khalifa Muntasser treated my wife,kid and myself like family! Was a little down on my luck when came in,but left pretty happy with my purchase! Highly recommended Khalifa Muntasser for your sales rep when looking for a new ride! More

by txmade34 Verified Customer Verified Customer

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Very friendly and knowledgeable of the cars we looked at. She took the time and listed to us and explained in detailed answers. She took the time and listed to us and explained in detailed answers. More

by hmarcusmiller Verified Customer Verified Customer

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The process was Quick and easy. A great sales person and staff. Thank you very much A great sales person and staff. Thank you very much More

by stargranillo13 Verified Customer Verified Customer

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