Adam Hensley | Page 28

Quebedeaux Buick GMC has been one of the greatest dealerships I have dealt with in the past 10 years. Their professionalism is superior and integrity is the best. Always above board with this custome dealerships I have dealt with in the past 10 years. Their professionalism is superior and integrity is the best. Always above board with this customer. More

by BRUCE_W_JACKSON Verified Customer Verified Customer

Print

Excellent service as usual Keven invited me to view the underneath of my 1991 GMC Syclone with 58000 miles and some minor oil leaks from the valve covers that seem to leak every few years. I will have them underneath of my 1991 GMC Syclone with 58000 miles and some minor oil leaks from the valve covers that seem to leak every few years. I will have them done at more convenient time. Bill Bailey More

by BILLMARCIA4 Verified Customer Verified Customer

Print

I’ve never had a worse experience at a dealership in my life. I’m telling everyone I know my experience and to stay far away from this dealership. life. I’m telling everyone I know my experience and to stay far away from this dealership. More

by crandall7723 Verified Customer Verified Customer

Print

You folks have always been fair, kind professional and courteous. This is our 3rd car/truck from you. Also the best treatment ever in service courteous. This is our 3rd car/truck from you. Also the best treatment ever in service More

by WATERDOG270 Verified Customer Verified Customer

Print

My husband is always upset when I get my oil changed there because I am never out in less than 2-3 hrs, which he says is unacceptable for oil change there because I am never out in less than 2-3 hrs, which he says is unacceptable for oil change More

by jmwahlmeier Verified Customer Verified Customer

Print

Oil change Drop off 2016 GMC for simple oil change 20000 plus miles got a call from service writer saying that the air filter and a cabin filter and that everyth Drop off 2016 GMC for simple oil change 20000 plus miles got a call from service writer saying that the air filter and a cabin filter and that everything else was well and I was owed a detail had previous work done on my sliding warrants back roof section kind of dirty greasy When I picked up the truck it didn’t look like it had not been detailed. I didn’t look at the receipts until I got home and saw that they had charged me for a 3.0 hours detail. $30.00. I was very not happy about my air conditioning blower motor making noise never made any noises called the service writer who was very understanding and was going to order a blower motor for me, made an appointment dropped off truck He called me and said that they had found a seashell, I never have been to the ocean with this truck I am the only owner he took care of it for me and washed it for me. Kevin’s Garber Made the differences of me bring back my 2016 in the future. I know I can take it any G.M location. More

by MDESOTO Verified Customer Verified Customer

Print

The salesman neglected to advise what was wrong with vehicle. He told us it just came in. The service info was wrong. They were not following through with initial agreement. Each person had different a vehicle. He told us it just came in. The service info was wrong. They were not following through with initial agreement. Each person had different answer if something wrong. After the sale was purchased info changed on deal and told that was nit promised. LIARS!! We asked to see the car on lift but they told us already checked, no need. RED FLAG!!! If we are giving you a large amount of cash, we are going to let our mechanic check it out. That was not ok, we got the car anyway but had a little time to check it over, they later said as is and not willing to negotiate.. They would fix problem but additional money was the only way.. More Details if needed. Thank you. More

by JODI168LYNN Verified Customer Verified Customer

Print

Sales person and dealership promise to warranty car for 2 yr Salesman promised that they would fix anything, even a scratch on body for the first 2 years. Within first 3 months of having this vehicle one of the Salesman promised that they would fix anything, even a scratch on body for the first 2 years. Within first 3 months of having this vehicle one of the tires busted, forcing me to move to the side of the street . I was out of town so luckily a man passing by, helped me change the tire to the donut tire. A tire shop was near by and I had to purchase a replacement which, I believe was over $150 to $200 to replace and a 3 hour wait for them to complete the job. I've only had this vehicle 2 years and I have had to replace 3 tires, possibly 4 of them. Keep in mind, this is a 2018 Buick Encore, purchased new in 2018. Second incident, I was visiting a friend in Phoenix Az and when we got off the freeway, I heard a loud scraping sound, I thought it was another tire. Unfortunately this time the skid plate fell off. Dealer would not repair, said that it was not caused by manufacture but was caused by me hitting a parking barrier. I tried arguing my point that I had not had an accident, but dealer refused to repair, they did what a mechanic in phoenix did, is tying up with zip ties since I refused to pay for the damage, again new car and expensive repair job with dealer. Third Incident, I was going to travel out of State but the alignment was off, took it to dealer, they did repair and was told that they had to adjust computer message. It was great driving a car that was no longer swerving, even on city streets. Fourth incident, again driving off the freeway ramp, skid plate fell off again, this time causing more damage to vehicle. Took to dealer, damage is worst now so I was quoted a $2000 repair estimate. I was also told that the Shock and bushings would need to be replaced and may have "underlying damages", this was written on the estimate. Fifth incident, at my home and trying to get to work by 8am, the car wouldn't turn on, no shaking, no effort to turn on, it was just totally dead. Called my Manager to let her know that I may be late because having car trouble...I kept insisting because I had no other transportation available. With much insistence, it turned on but the entertainment system went dark. I had no clue why it was totally dead and then turned on. I had made an appointment with dealer for that Saturday to check electric unit, but once I got it to start, more than once and entertainment system was back up, I cancelled the appointment. Next day at work, it died again totally. So our maintenance guy checked battery and after about 1 hr trying to get the thing back on, I called dealer and said this is enough! I have medical issues and I was stranded out in the AZ sun, it was 103 degrees that day. I told them that I needed this car to be completely repaired or I wanted an exchange for a car that was not going to leave me stranded elsewhere, I had been afraid to drive the car because the front end and skid section was taped up with Duc tape to keep skid area up and I could drive to work. I could not afford to put my health in further danger and I became demanding because after aligning car at a service provider, not the dealer, the car ran beautifully but with the last skid problem, the alignment was horrible. I couldn't stay in a straight line....this is City driving. I was just sick of having so many problems with a two year old vehicle with about 23K miles on it. So yes, I did demand to have this vehicle repaired or replaced. I am even prepared to get a lemon law attorney if I have another incident with this vehicle. It is not customer maintenance or reckless driving as the dealer implied when I requested a warrantied repair on all these occasions. One of the above repairs, I was charged I believe two to three hundred dollars and this was using parts at their cost. I have not put these issues with dealer on any social media either because all I've asked for is service, but I can no longer live in fear of being stranded anymore. These have all been safety issues. Me and my passengers could have been hurt in one of these incidents. I would still expect for upcoming problems beyond my control to be warrantied or I need the vehicle to be exchanged, without it costing me an arm and a leg, as this vehicle did. More

by MLVARGAS0110 Verified Customer Verified Customer

Print

The Service Team is customer focused, professional, honest and fast. They care, and having purchased my car at Quebedeaux, this makes me likely to return. honest and fast. They care, and having purchased my car at Quebedeaux, this makes me likely to return. More

by TIMDOSEMAGEN Verified Customer Verified Customer

Print

Hey, it was just an oil change! All went great as usual. Even with the stupid masks, communication was good. Truck was done at time they told me. Only problem is that the guy who All went great as usual. Even with the stupid masks, communication was good. Truck was done at time they told me. Only problem is that the guy who prints the little "next oil change" stickers needs a new calculator....he adds only 1000 miles to the current odometer reading for the next oil change! More

by mikee0 Verified Customer Verified Customer

Print