Abigail Duran
Abigail Duran at Los Angeles Chrysler Dodge Jeep Ram

Abigail Duran | Page 2

Service Advisor

Los Angeles Chrysler Dodge Jeep Ram

2025 S Figueroa St
Los Angeles, CA 90007

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4.9
22 Reviews
4.9

22 Reviews

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22 Reviews of Abigail Duran

February 16, 2024

Dealership Rating
Employee Rating

The service, I had done was, done, by a very professional service writer, Abigail Duran, she answered all my questions & made sure my, car was ready for me to go to work, I’m very Appreciative!! I’m all caug More

by Woodywoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you for sharing the positive experience you had with Abigail! Providing quality and efficient service is so important to us, and we are glad that her efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

January 31, 2024

Dealership Rating
Employee Rating

Abigail is great. Great customer experience ! My family very much appreciated that shes bilingual. She was very patient and informative More

by mjmartin04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Abigail handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.

January 28, 2024

Dealership Rating
Employee Rating

There’s always a catch, poor customer service, unpleasant experience, do not recommend this location. More

by Jai S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alexis Salas

December 17, 2023

Dealership Rating
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Abigail Duran Was my rep and she was very attentive to details. She helped reschedule my tire service and helped replace a broken part I didn’t even know existed. More

by gaiyaka02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

We are grateful for you leaving Abigail this flawless review! We are thrilled to hear that Abigail took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very attentive to details. Please drive safely and do not hesitate to let us know how we may be of further service to you.

December 12, 2023

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Excellent customer service and quick response to all the questions and concerns about my vehicle More

by alonsoayala916
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 12, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks for letting us know how satisfied you were with your service advisor's assistance! We're glad they provided you with their utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!

December 03, 2023

Dealership Rating
Employee Rating

Abigail was great, very professional. My Dodge Journey oil change was finished ahead of time. However, the mechanic failed to reset the "Oil Change Needed" dashboard indicator. More

by eeverett323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks for letting us know about your experience! We're glad Abigail handled your visit with the utmost diligence and communication. We're sorry the indicator wasn't switched off when service was completed. If this hasn't been resolved already, please reach out to us to get it taken care of. Happy travels this holiday season!

November 28, 2023

Dealership Rating
Employee Rating

SERVICE ADVISOR ABIGAIL DURAN Good customer service skills overall, Good experience and knowledge assisting me with my jeep service and jeep warranty More

by Juan RAMOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abigail Duran

Nov 29, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

Juan, Providing quality and efficient service is so important to us here at Los Angeles Chrysler Dodge Jeep Ram and we are glad that Abigail's efforts could meet your satisfaction! We are thrilled to know that she has good experience and was knowledgeable. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

November 16, 2023

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Employee Rating

I came for an oil change, the service was fast and friendly. than you Abigail Duran for take care of my car More

by Rene
Service Price Transparency
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Recommend Dealer
Yes
Nov 16, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

Thank you, Rene, for your lovely feedback. We're really happy to hear your visit with Abigail was very convenient to your schedule. We wish you the safest of travels through the holiday season and beyond!

November 13, 2023

Dealership Rating
Employee Rating

This is the worst service ever. It took 3 days to get my battery replaced, they should have told me that. If it took 3 days to get my battery replaced, I would have gone elsewhere. More

by melonba2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

We are genuinely sorry that we fell short of meeting your expectations. We have been attempting to contact you to discuss your concerns further and address the issues you raised. Our goal is to ensure that every customer receives prompt and exceptional service, and we are committed to resolving this matter to your satisfaction. Please reach out to me at your earliest convenience. With service in mind, Halton Martinez Service Manager Los Angeles CDJR 213-477-1800 X 5098 HMartinez@lacdjr.com

November 06, 2023

Dealership Rating
Employee Rating

Thank you for the great work you guys did on my car. Customer service was great and thank you abigail Duran for taking great care of me five star treatment 🙏. More

by Hallet Baptist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Los Angeles Chrysler Dodge Jeep Ram responded

Thanks for letting us know how satisfied you were with Abigail's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!

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