The service, I had done was, done, by a very professional
service writer, Abigail Duran, she answered all my questions & made sure my, car was ready for me to go to work, I’m very Appreciative!! I’m all caug
service writer, Abigail Duran, she answered all my questions & made sure my, car was ready for me to go to work, I’m very Appreciative!! I’m all caught up on my services, & I’ll come back to see her when it’s time for more work. Thanks, Abigail.
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by Woodywoods
Service Price Transparency
Feb 21, 2024 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thank you for sharing the positive experience you had with Abigail! Providing quality and efficient service is so important to us, and we are glad that her efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!
Abigail is great.
Great customer experience ! My family very much appreciated that shes bilingual. She was very patient and informative
Great customer experience ! My family very much appreciated that shes bilingual. She was very patient and informative
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by mjmartin04
Service Price Transparency
Jan 31, 2024 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Abigail handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.
There’s always a catch, poor customer service, unpleasant
experience, do not recommend this location.
experience, do not recommend this location.
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by Jai S
Abigail Duran Was my rep and she was very attentive to
details. She helped reschedule my tire service and helped replace a broken part I didn’t even know existed.
details. She helped reschedule my tire service and helped replace a broken part I didn’t even know existed.
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by gaiyaka02
Service Price Transparency
Dec 19, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
We are grateful for you leaving Abigail this flawless review! We are thrilled to hear that Abigail took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very attentive to details. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Excellent customer service and quick response to all the
questions and concerns about my vehicle
questions and concerns about my vehicle
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by alonsoayala916
Service Price Transparency
Dec 12, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thanks for letting us know how satisfied you were with your service advisor's assistance! We're glad they provided you with their
utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!
Abigail was great, very professional.
My Dodge Journey oil change was finished ahead of time. However, the mechanic failed to reset the "Oil Change Needed" dashboard indicator.
My Dodge Journey oil change was finished ahead of time. However, the mechanic failed to reset the "Oil Change Needed" dashboard indicator.
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by eeverett323
Service Price Transparency
Dec 04, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thanks for letting us know about your experience! We're glad Abigail handled your visit with the utmost diligence and communication. We're sorry the indicator wasn't switched off when service was completed. If this hasn't been resolved already, please reach out to us to get it taken care of. Happy travels this holiday season!
SERVICE ADVISOR ABIGAIL DURAN
Good customer service
skills overall, Good experience and knowledge assisting me with my jeep service and jeep warranty
skills overall, Good experience and knowledge assisting me with my jeep service and jeep warranty
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by Juan RAMOS
Other Employees Tagged:
Abigail Duran
Nov 29, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
Juan,
Providing quality and efficient service is so important to us here at Los Angeles Chrysler Dodge Jeep Ram and we are glad that Abigail's efforts could meet your satisfaction! We are thrilled to know that she has good experience and was knowledgeable. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
I came for an oil change, the service was fast and
friendly.
than you Abigail Duran for take care of my car
friendly.
than you Abigail Duran for take care of my car
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by Rene
Service Price Transparency
Nov 16, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thank you, Rene, for your lovely feedback. We're really happy to hear your visit with Abigail was very convenient to your schedule. We wish you the safest of travels through the holiday season and beyond!
This is the worst service ever.
It took 3 days to get my battery replaced, they should have told me that. If it took 3 days to get my battery replaced, I would have gone elsewhere.
It took 3 days to get my battery replaced, they should have told me that. If it took 3 days to get my battery replaced, I would have gone elsewhere. I'm a leaseholder and I paid $520 for the battery. It would have been less than half the price at any other body shop. I had to call 3-4 times to get a hold of them and they never returned my messages. It was the worst service ever. I will tell others not to go here and I will never buy another Jeep. If the service center is this so bad, I won't go there even if the car is good!
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by melonba2
Service Price Transparency
Nov 14, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
We are genuinely sorry that we fell short of meeting your expectations. We have been attempting to contact you to discuss your concerns further and address the issues you raised. Our goal is to ensure that every customer receives prompt and exceptional service, and we are committed to resolving this matter to your satisfaction. Please reach out to me at your earliest convenience.
With service in mind,
Halton Martinez
Service Manager
Los Angeles CDJR
213-477-1800 X 5098
HMartinez@lacdjr.com
Thank you for the great work you guys did on my car.
Customer service was great and thank you abigail Duran for taking great care of me five star treatment 🙏.
Customer service was great and thank you abigail Duran for taking great care of me five star treatment 🙏.
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by Hallet Baptist
Service Price Transparency
Nov 06, 2023 -
Los Angeles Chrysler Dodge Jeep Ram responded
Thanks for letting us know how satisfied you were with Abigail's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!