Abel Talbo

I’ve been an Acura customer for 5 years that I recommend this brand to my friends and family who also purchased vehicles at this location, but after this whole experience, I’m honestly disappointed with how this brand to my friends and family who also purchased vehicles at this location, but after this whole experience, I’m honestly disappointed with how everything was handled. My car originally went in for warranty repairs and was there for over 34 days. During that time, getting any type of update was a struggle. I would call, text, leave messages, and sometimes go weeks without hearing anything back. Then while they had my car, it was involved in an accident during a test drive and ended up being totaled. After that happened, I spent almost another 99 days trying to get everything handled and paid from their end. Once again, I was constantly the one having to call and ask what was going on. Accidents happen and I understand that, but the way everything was handled afterward is what really bothered me. After being a customer for 5 years, I expected at least decent communication and some urgency considering they totaled my car while it was in their possession. Instead, I felt like I had to chase people down just to get basic updates. At the end of the day, it felt like being loyal to Acura for 5 years meant absolutely nothing. Definitely not the experience I expected from Acura, and unfortunately this whole situation completely changed how not only myself but my family who also purchased vehicles from here, look at the brand. More

Print

Great service department! I cannot say enough how much I appreciate them. When I drive up someone comes right up to my car to greet and check me in. Abel the service manager v I cannot say enough how much I appreciate them. When I drive up someone comes right up to my car to greet and check me in. Abel the service manager very personable and friendly. There are free freshments, use of a computer while you wait. The car is fix right the first time! More

Print

very friendly, and easy to talk with. Interested in getting my care serviced on time and within budget! Interested in getting my care serviced on time and within budget! More

Print

We have been Acura owners for probably around 20 years now. This dealership provides excellent support! There are not too many left from the older days however Doug, and Abel are so helpful. They have gon now. This dealership provides excellent support! There are not too many left from the older days however Doug, and Abel are so helpful. They have gone above and beyond for me several times. I highly recommend this dealership. More

Print

Service was very good - they did what they said they would do - checked car out - completed the service as requested. Would come back in the future! would do - checked car out - completed the service as requested. Would come back in the future! More

Print

Very professional. Concerned about what I needed and did an excellent job. Went out of their way to help me with a problem. Concerned about what I needed and did an excellent job. Went out of their way to help me with a problem. More

Print

I bought my used Taurus SHO from them. I took it in to get a couple repairs and they did what they could. They ended up releasing the car to Ford under warranty and made the whole process I took it in to get a couple repairs and they did what they could. They ended up releasing the car to Ford under warranty and made the whole process easy. More

Print

Excellent service , service specialists eager to help, clean facilities, nice waiting area., free coffee and water. clean facilities, nice waiting area., free coffee and water. More

Print

Friendly and knowledgable help, they care about you being highly satisfied, answer all your questions highly satisfied, answer all your questions More

Print

They have a great team. Abel & David are very helpful & did everything that I asked. They informed me of everything that the car needed. Great job. did everything that I asked. They informed me of everything that the car needed. Great job. More

Print