Abdel Naha

Orlando INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Orlando INFINITI responded

Hi, it really means a lot to us that you took the time to write such a positive review about Orlando INFINITI so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Orlando INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Orlando INFINITI responded

While we value any and all feedback so we can consistently fine tune our customer experience, we feel it necessary to push back when deliberate attempts at slander are made of the stores integrity. I will answer each component of the review separately. Several calls were made over the past couple business days to cover these topics. Considering no successful contact was made, each point will be made in this review response. Your first comment of 'good luck getting an appointment for any kind of service' is misleading. We occasionally get booked up with appointments and, to deliver the best customized service, must keep the number of available appointment slots below a certain threshold. Currently, we have multiple slots open throughout the week to take care of both immediate and scheduled concerns for our customers. We always make an effort to accommodate every customer because we know that critical issues come up at the most inopportune times and must be handled expeditiously. With the issue of 'an insulting price to buyout the vehicle,' Zach is completely truthful in what he said. As an Infiniti franchise store, we get real-time data as to a customers lease buyout price straight from Infiniti Financial Services. We have a fiduciary responsibility to honor the exact price that IFS is providing. We are not allowed to mark-up or discount the price in any way. When Zach said we don't have any control over the price, we was 100% correct and you were not lied to during your visit. In no way were we trying to make you feel like your dollars aren't appreciated. We were being forthright with the price by honoring exactly what IFS requires us to present. I went through the prior service history but was unable to match up any service visit to a 4+ hour stay or the lack of completed services. All service visits that we have a record of indicate completed work done in a timely manner. Please reach out to me to share what information you have that differs from the recorded visits. Best Regards, Christopher Wilson General Manager - Orlando Infiniti cwilson@orlandoinfiniti.com

Orlando INFINITI responded

Hi Brooke, thank you for your kind review; we are happy to pass along your comments to the team here at Orlando INFINITI! Feel free to reach out to us if you need anything. Have a wonderful day.

Orlando INFINITI responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

Orlando INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Orlando INFINITI responded

Hi Shanice, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Orlando INFINITI responded

Hi, here at Orlando INFINITI, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

Orlando INFINITI responded

Hi, we're glad to hear our staff took such great care of you! Here at Orlando INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!