We bought a $125,000 car and we can't get a second key.
They gave us a non-working key, believed to have been swapped with another vehicle. We also cannot access the online system because there is another
They gave us a non-working key, believed to have been swapped with another vehicle. We also cannot access the online system because there is another user they have to remove. I am rather notorious for losing keys so this is important to us. My husband has made numerous calls and absolutely nothing has been done. It's been months. Excuse after excuse. Salesperson, useless. Manager, useless. All they have to do is get us a working key. Simple. The purchase itself was fine. But when you walk out that door after your purchase, you mean nothing apparently. I can't imagine what would happen if we had a mechanical issue or something serious. Needless to say, we'd go somewhere else for any service needs.
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by lavagirlca
Jul 27, 2026 -
Audi Ontario responded
Thank you for taking the time to share this, and please accept my sincere apologies for the experience you've described. What you're describing — a non-working replacement key and months of unresolved follow-up — is not the standard of service we expect for any customer, let alone on a purchase of this size. There's no excuse for the runaround you and your husband have received.
I'd like to personally step in and get this resolved. Please contact me directly at (909) 292-1918 with your name and vehicle information, and I will look into your purchase and the key/online account issue right away. You shouldn't have to keep making calls that go nowhere — I intend to fix that starting now.
I look forward to hearing from you and making this right.
Lizandro Cornejo
General Manager
Audi Ontario
(909) 292-1918
Miranda was great and super helpful!
Thank you again for the experience. I love my new car!
Thank you again for the experience. I love my new car!
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by Natalie
Jun 17, 2026 -
Audi Ontario responded
Natalie, thank you for your wonderful review! We are so glad Miranda could get you into a vehicle that you love- while providing you with a 5-star experience. We greatly appreciate the opportunity to work with you. Congratulations on your new vehicle!
Be sure to follow us on Facebook and Instagram for specials and updates.
Lizandro Cornejo
General Manager
Audi Ontario
(909) 292-1918
The team was professional and attentive throughout, and
Chris stood out for how he handles customers and follows through—I really respect his business acumen.
Chris stood out for how he handles customers and follows through—I really respect his business acumen.
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by Clover
Apr 13, 2026 -
Audi Ontario responded
Thank you for your positive review, Clover! We are happy to hear that Chris provided you with the quality care you deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Lizandro Cornejo - General Manager
Good customer service, and attentive .
Would refer dealership to new customers, and friends. Beautiful facility.
Would refer dealership to new customers, and friends. Beautiful facility.
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by Tisza
Mar 10, 2026 -
Audi Ontario responded
Thank you for sharing your positive experience with us. We are glad our team provided you with top-notch service and we are honored by your willingness to refer us to others. Please do not hesitate to give us a call if we may ever be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Lizandro Cornejo - General Manager
Saris Bass was helpful in helping us buy out very first
Audi. He
Made it an enjoyable experience
Audi. He
Made it an enjoyable experience
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by joelllorico
Mar 02, 2026 -
Audi Ontario responded
Thank you for your positive review! Providing a top-notch experience is always our goal, and we are glad that Aaron's efforts met your satisfaction. We greatly appreciate the opportunity to work with you and we hope you continue to choose us for all of your Audi needs.
Be sure to follow us on Facebook and Instagram for specials and updates.
Lizandro Cornejo - General Manager