ARICK D. ARMENTA | Page 2

Always friendly , attentive and good quality work ! We love the loaner cars and the fact that you can get checked in very quickly and be able to get on your way ! Thanks! love the loaner cars and the fact that you can get checked in very quickly and be able to get on your way ! Thanks! More

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always a great experience dealing Duval Acura thanks to Arick Armenta going in for service is a great experience the best. the entire staff are so helpful what ever Acura has going keep it up. thanks to Arick Armenta going in for service is a great experience the best. the entire staff are so helpful what ever Acura has going keep it up. More

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The service at Duval Acura is amazing. Let me start off with I love my Acura MDX with the comfort and handling. The service at Duval Acura is amazing and I want to thank the leadership Let me start off with I love my Acura MDX with the comfort and handling. The service at Duval Acura is amazing and I want to thank the leadership and staff for their professionalism. As an Acura 2015 MDX owner I wanted to pass along (what I believe to be) some very important concerns before buying my next vehicle hopefully another MDX in 2021. I had the opportunity to drive the new 2020 and it rides awesome, has plenty of room but the issues below may distract me from buying a new one. Hopefully the 2021 will be better. It rides great after you disable the shutting down feature. The only problem with disabling it is you have to do it after each start up. There is no permanent disable feature. 1. The NAV System needs updating to be more intuitive and competitive with other manufacturers ex…. Lincoln…. The Lincoln uses a WAZE type program that is extremely intuitive and allows you to avoid long delays on roads. Please do not tell me that using your phone to tie into the Nav system is the answer because that is so crazy. If I wanted to find other things on my phone while tied to the vehicle, I would have to disable it from the car… Again, crazy. 2. The feature that shuts the car down while stopped is to me totally unsafe, noisy and possibly maintenance costly. When the car keeps shutting off and on there are components in the car that are working more often than not and to me that only makes sense. WHY do that and please do not tell me about saving gas or emissions if, you are worried about that then buy a Hybrid…..First of all if you can afford that car you can afford gas and second with modern technology there has to be a better way to control emissions other than to shut the car off and on. When this first occurred, I got nervous and thought there was something wrong with the vehicle until I talked to my service rep. It also almost got me in an accident when I was at a stop and then tried to excel to get out onto the highway. 3. Put an app on the phone like other manufactures to allow you to start your vehicle anywhere and to do other things. 4. Instead of fixing things that are not broke (shutting the vehicle down when stopped) spend the time to make it look Awesome, and fix the Nav System, put a visual on the dash board to show you when you have your cruise control on what speed you are going instead of guessing, and putting an app on the phone..… 5. My personal opinion would be to screen a variety of people that own an Acura and sit them in a room for them to help you with feedback and a better design. Just my opinion. I am just trying to help Acura create the best car out there and if you do not want my feedback please let me know. I know I am not the only one that feels this way. I will have no problems sharing my concerns with people buying an Acura if that’s the crazy way you choose to build a vehicle. I will be buying a new car (maybe 2 if the price is right) at the end of the year or early next year. Lincoln Nautilus ….Cadillac XT5,6 or the Acura MDX. Thanks for your time and cooperation…. R/ Bob Eschner 757-630-4014 bobeschner@aol.com More

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From the time you pull onto the lot you see that they have a great selection on Acura’s available and that the dealership is clean and well maintained. Our salesman was Curtis Pillow and he was exception have a great selection on Acura’s available and that the dealership is clean and well maintained. Our salesman was Curtis Pillow and he was exceptional. The VIP manager Joe Cutaia was also a great help in getting the RDX that we wanted with the accessories and options that we liked. A+ from head to toe. More

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excellent very satisfied and may buy our next car here..we are from wisconsin,visiting our daughter, and would ordinarily buy from our home area. curtis,arick very satisfied and may buy our next car here..we are from wisconsin,visiting our daughter, and would ordinarily buy from our home area. curtis,arick, Will, and R BinRashed were very knowledgeable and professional. Enjoyed the experience with them More

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Excellent service! The service I received at my last visit was exceptional. Arick Armenta took care of me and was extremely professional and knowledgeable. It was the The service I received at my last visit was exceptional. Arick Armenta took care of me and was extremely professional and knowledgeable. It was the first time I had the pleasure of working with him and was very pleased with the customer service he provided. He kept me up to date with what the technicians found and what the costs would be before the work was done. He was definitely on top of everything and I must say I was impressed with his level of customer service. Would highly recommend this dealer to others. More

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Great Service Appointment was easy to setup, they had a loaner ready when we got there as we travel over 90 miles for service and it was ready before we expected. Appointment was easy to setup, they had a loaner ready when we got there as we travel over 90 miles for service and it was ready before we expected. Thank you More

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Always a pleasure at this dealership. Fast accurate service would recommend to all my friends and family.we have used this service dept for over 25 years. service would recommend to all my friends and family.we have used this service dept for over 25 years. More

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A great service from a truly professional dealership. We'll continue to rely on Duval Acura for all of our service needs in the future. We'll continue to rely on Duval Acura for all of our service needs in the future. More

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Geat service as usual Arick always provides us with great service in a timely fashion. Never any suprises as he always explains the service to be done and approximate time Arick always provides us with great service in a timely fashion. Never any suprises as he always explains the service to be done and approximate time it will take. Also, this time I had the fog lights refurbished and they turned out great! More

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