Salespeople were very knowledgeable and eager to to help
as soon as we arrived at the dealership and allowed my wife and I to lead the discussion as to our preferences of vehicle.
as soon as we arrived at the dealership and allowed my wife and I to lead the discussion as to our preferences of vehicle.
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by tyoung130
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wittmayer
Oct 10, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Knowing that you felt our sales team was knowledgeable and able to let you guide the conversation is rewarding. We’re glad the purchase of your new Jeep Grand Cherokee felt informative and comfortable from start to finish. Your five-star rating means a lot to our team.
One of the easiest and fairest deals I've ever made.
Thier no pressure sales tactic is much appreciated!
Thier no pressure sales tactic is much appreciated!
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by chad36544
Verified Customer
Verified Customer
Oct 10, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Hearing that the deal was straightforward and fair means a lot to our team. We’re pleased we could offer a no-pressure sales experience during your purchase of the used Jeep Gladiator.
Overall pleased with my Jeep Grand Cherokee and the
buying experience from sales to financing to the Mobile app setup. .
buying experience from sales to financing to the Mobile app setup. .
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by lduncan12118
Verified Customer
Verified Customer
Oct 04, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Knowing the seamless transition from sales to financing and mobile app setup met your expectations means a lot to our team. If you have any questions about your Jeep Grand Cherokee or its app features, we’re here to help as you enjoy your new ride.
No pressure to make a deal and offered a fair trade-in
allowance. Andy made this the most enjoyable experience for buying a car.
allowance. Andy made this the most enjoyable experience for buying a car.
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by jtoler33
Verified Customer
Verified Customer
Other Employees Tagged:
GARY KING
, Nikki Taylor
Oct 01, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Thank you for sharing your experience and the five-star rating! We’re glad there was no pressure and that Andy could help secure a fair trade-in allowance during the purchase of your new Jeep Grand Wagoneer.
Here’s what happened: I initially considered financing
through the dealership, but my credit union offered a better rate, so I secured the loan there. The dealership contacted my bank to confirm whether t
through the dealership, but my credit union offered a better rate, so I secured the loan there. The dealership contacted my bank to confirm whether the paperwork could be completed that day and indicated the truck might otherwise be sold. At 10:30 a.m., I confirmed the check was ready and texted my salesperson that I was approved and would arrive between 4:00 and 5:00 p.m. to complete the paperwork. They replied, “Okay.” At 1:22 p.m., however, the salesperson informed me that the truck had been sold. The dealership offered only an apology. I then had to cancel both the insurance I had just arranged and the loan I had secured for the truck. My credit union later told me I was the third customer to experience this. The dealership showed no professionalism or integrity and did not honor its word. Its website states, “We have devoted ourselves to helping and serving our customers to the best of our ability.” In my experience, that applies only when it benefits them
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by s1nger1
Oct 04, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Great and honest service.
I definitely recommend this dealership for anyone looking for a new vehicle.
I definitely recommend this dealership for anyone looking for a new vehicle.
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by ryan@dreambuilderscs.com
Verified Customer
Verified Customer
Sep 06, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Knowing the service felt honest means a lot to our team. Congratulations on your new Ram 1500, and thank you for recommending our dealership to others.