Joshua Lowery

Joshua Saved my Hide I brought my 2007 Ford Mustang GT in to have its slipping transmission replaced for a are manufactured unit. Joshua was polite and and was able to get I brought my 2007 Ford Mustang GT in to have its slipping transmission replaced for a are manufactured unit. Joshua was polite and and was able to get expedited shipping on the transmission as it was originally going to take about two weeks to have it delivered. All in all, my car was in for about.l a week and a half give or take. The difference on the repair was night and day. More

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Excellent Service Joshua Lowery service was very responsive and completed my service request on my Ford Fusion in a timely manner. Very impressed with the service over Joshua Lowery service was very responsive and completed my service request on my Ford Fusion in a timely manner. Very impressed with the service overall. I will recommend this dealership and will return More

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Five Star Service We welcome the opportunity to have our cars serviced at Five Star Ford. From the warm greeting we receive on the driveway from the service attendant We welcome the opportunity to have our cars serviced at Five Star Ford. From the warm greeting we receive on the driveway from the service attendant John Bradley to the service writer teams, we feel well taken care of. Our service writers are Josh Lowery and Odie Terry. They are always honest, dependable and reliable. We count on them to have our cars serviced in a timely manner and an efficient way. They keep in contact thru the whole service process and address any concerns we might have with the repair. I can't think of any place else we would take our cars. They are top notch from start to finish. Thank you for making us feel like family! More

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Excellent customer service I appreciate the quality customer service, the mechanics who keep trying if they don't get the right fix the first time, and the positive culture that I appreciate the quality customer service, the mechanics who keep trying if they don't get the right fix the first time, and the positive culture that permeates the dealership. Joshua Lowery has been one of the best service advisors I have had in my 17 years of using this dealership. I always ask for him directly when I need to schedule service. More

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Warranty service for transmission problems It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indica It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indications are good (remember that as of 1/07/2016 I only have 18 hrs back in operation). All service department personnel were professional, personable and helpful. I wish to mention and thank Joshua Lowery as my service adviser who handled my warranty repair. This is the second business vehicle I have purchased from Five Star. Being local and the previous service experiences were the deciding factors in purchasing this vehicle (2015 F350). More

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doing the impossible????? Josh Lowry fixed everything grapevine ford said couldn't be done. I will use Josh as my service adv for all 3 of my fords!!!!!!! Josh Lowry fixed everything grapevine ford said couldn't be done. I will use Josh as my service adv for all 3 of my fords!!!!!!! More

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Very Professional I have been going to 5 Star for a number of years now and have never had a bad experience. Every body is professional and true care about you and your I have been going to 5 Star for a number of years now and have never had a bad experience. Every body is professional and true care about you and your vehicle. I have delt with Mr. Josh Lowery for a number of years and would recommend him to everybody. Excelent customer service. More

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Quick Service Completed for The Works I took my vehicle in for service on Saturday morning, which was completed very quickly and checking out was quick and easy when time to pay bill for s I took my vehicle in for service on Saturday morning, which was completed very quickly and checking out was quick and easy when time to pay bill for service. More

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Great experience for a new set of tires! I can’t say enough great things about the service at this dealership. I needed 4 new tires and not only do they price match but the process was very s I can’t say enough great things about the service at this dealership. I needed 4 new tires and not only do they price match but the process was very smooth and extremely fast. Our service advisor, Joshua Lowery, was very helpful. I went to discount tire for my first set of new tires and they nicked my rims on a few spots. I am happy to say there was not one scratch when Five Star put my tires on. I highly recommend them. More

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Diagnostics and general maintenance When I was living in Keller I would only see Josh at Goodyear for my automotive needs and when I heard he started working at 5 Star Ford I began takin When I was living in Keller I would only see Josh at Goodyear for my automotive needs and when I heard he started working at 5 Star Ford I began taking my truck there. I am so glad he works there now so I can have peace of mind and the confidence that everything is diagnosed and performed right the first time because he has the best working crew of all Ford dealerships in the metroplex and surrounding cities in the shop. He is the only person I would trust my truck with and he is good at keeping me up-to-date on what is being done on my truck, gave me a detailed break down on what repairs are suggested and what the costs are doing to benefit me and the performance of my 13 year old F250 Superduty. The best part of all is whenever I call him to schedule an appointment, I am able to schedule to any time of my convenience! That makes it super helpful to arrange my personal schedule around my busy, and sometimes unpredictable, work days. When I purchase an F-150 in the near future he will continue my preferred service advisor unless they have made a manager already by that time. Thank you for everything Mr. lowery! More

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