Joshua Fichter

Excellent sales experience No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned m No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned me on to 5-Star and he didn't steer me wrong. They never tried to sell me something I didn't want. I did specifically request the Auto Butler paint protection system and it was applied quickly and professionally. I know that paint protection services are considered high-profit items for dealers, but 5-Star offered an excellent price and having somebody "wax" my truck every six-months for what amounts to $40.00 a service, was too great a value to pass up! Anthony Snyder treated my wife and I like family. Jimmy Mathews provided an excellent service in educating me as to the capability of My-touch, Wow, what capabilities! More

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What a Great Experience! I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I dec I had a tough situation and they worked hard to tender a deal for me that worked. I had a new 2014 BMW with a clear title that I didn't like and I decided I wanted a Ford F-150 again. But how to make that deal work that could be a win/win for both parties, I was afraid it was next to impossible. Even though I thought the BMW I had was not right for me, I was prepared to keep it if I couldn't find the deal I wanted because it was a great car with still a lot of value left in it. In other words, I wasn't desperate. I didn't HAVE to make that deal and I didn't want to force it. But they made it happen and I was very pleased. Now I'm in the truck I wanted. Thanks to all who made it possible. I worked with Ken McLemore and also had conversations with Joshua Fichter, but I'm sure others were involved as well whose names I do not know. It was also late at night when I should have let them go home and come back the next working day, but they wanted to stay with me until the deal was done. Now I'm off and running and very happy about it. See you on the road! I will say that in 2007 I met Tony Pack after my two children were nearly killed in a car accident. Tony was a great encouragement to me, allowing me to sit in his office and hear his story from years ago. He gave me a copy of his book, which I've read cover to cover, and I have always appreciated him for that encouragement that he gave to my kids and I. What a great man! Interestingly enough, I never bought from there until now...some 8 years later. I will again, but since I'm in the truck I wanted, it may be a while. :-) More

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Very Satisfied I have purchased 5 vehicles from Five Star Ford and I am always treated very well throughout the process. I will return for my next purchase. I have purchased 5 vehicles from Five Star Ford and I am always treated very well throughout the process. I will return for my next purchase. More

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Best experience by far!!!!!!!!!!!!!!!!! Thank you Randall Swindall for helping us find our Ford Edge. It was such a great experience. I never felt more comfortable with a car dealership. Thank you Randall Swindall for helping us find our Ford Edge. It was such a great experience. I never felt more comfortable with a car dealership. Thanks 5 Star Ford!!! More

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Thanks Melvin Seibel for a job well done When we decided to replace my wife's car we started with Five Star Ford. But then started visiting other dealerships. It soon became obvious why we When we decided to replace my wife's car we started with Five Star Ford. But then started visiting other dealerships. It soon became obvious why we continue with Five Star Ford, customer service. Our first purchase in 2001 was from Joshua Fichter and as his career has advanced he still treats us as friends. Joshua introduced us to Melvin Seibel and I see another long time friendship developing. When Melvin asked what we were looking for he listened and brought us the car that perfectly matched our request. Because of the open discussion and excellent information we received, we leased the Ford Explorer Limited. The lease is the first for us but after all of the options were clearly explained it was the obvious choice. My wife is happy and excited with her new car and we now look forward to continuing our relationship with Five Star Ford and their excellent Service Department. More

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First time customer…now a lifelong member! Five Star Ford was highly recommended by the Car Pro Show and I can see why. From the moment we entered the show room, we were greeted in a timely ma Five Star Ford was highly recommended by the Car Pro Show and I can see why. From the moment we entered the show room, we were greeted in a timely manner and began the process to buy our 2014 Ford Edge. Our Sales Associate, Randal Sindell was very helpful and knowledgeable. The floor manager, Joshua, was also very knowledgeable and quick to help explain all scenarios of financing options. He made it clear that we were a family member, not just a customer so he made sure we understood all the rebates, programs etc. that would benefit us as well as make the sale go as smooth as possible. Finally we met Tut Edwards, or as he prefers, the TUTMAN EXPERIENCE. It truly was a great experience in dealing with him and finalizing everything. Last and certainly not least was Jimmie the SYNC/MY TOUCH technician which I thoroughly enjoyed talking with. He was very helpful in explaining the SYNC system and I am glad to say I will return to his class that is held on Saturday to get more out of our SYNC system. I highly recommend this dealer and hope those that go there have just as a positive experience as we did. More

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Overall great experience I found my F-150 online so when I walked into the dealership, I knew exactly which truck I was looking for, down to the stock number. Eddie greeted m I found my F-150 online so when I walked into the dealership, I knew exactly which truck I was looking for, down to the stock number. Eddie greeted me as my wife and I walked in and once I told him which truck I was after, the whole buying/negotiating process went quickly and smoothly. One of the managers stopped by and was very friendly, spending time to chat about their dealership and its commitment to their customers. My only negative observation was that once we were sent to fill out our financing paperwork, it seemed we were forgotten about. We waited for just over an hour and a half to meet with someone, even though most of the offices and waiting room sat empty of customers after about 45 minutes. Other than that obvious miscommunication that Eddie apologized for several times, I'd say my experience overall was very good - definitely worth passing several other Ford dealerships on the hour-plus drive to get there! Great job Five Star Ford! More

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Went in to look and came out buying 2 cars. I typically buy a new or gently used vehicle very 2-3 years and have never experienced such a low-pressure sale. Hector showed me everything I needed I typically buy a new or gently used vehicle very 2-3 years and have never experienced such a low-pressure sale. Hector showed me everything I needed to know about the Ford Flex and didn't bore me with the things I don't care about. We discussed options and upgrades and leases vs. buying and he helped me find what would work for me and my lifestyle. Then my husband noticed the new Mustang on the showroom floor and suddenly (how did that happen?) we were buying 2 cars. There was very little haggling and NONE of the typical "let me talk to my manager" nonsense. I did not leave there feeling my intelligence had been insulted. Tut made the finance part fun and easy. A few mistakes were made in regards to after market issues. After bringing these to the attention of a person calling me for a phone survey, i got a call from Joshua. He not only listened well, but owned the mistakes made and went above and beyond to make things right. I have NEVER experienced that level of excellence in customer service. Allan in the service dept even corrected issues that were not Five Star Ford's to fix. I cannot say enough how impressed I am with this dealership and their honest commitment to do what is right. I will definitely be back! More

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"A Dealership Like No Other" At Five Star Ford in North Richland Hills, Texas, the entire staff was so wonderful especially Doreen Parker our saleswoman! We weren't the easiest cu At Five Star Ford in North Richland Hills, Texas, the entire staff was so wonderful especially Doreen Parker our saleswoman! We weren't the easiest customers to please, changing our minds back and forth several times, but Doreen never missed a beat and found exactly what we wanted and with a huge smile every time! We feel like were part of the Five Star family now not only because we bought a few trucks but because we made some friends in the process and we can honestly recommend Five Star Ford to anyone and everyone that is in need of a vehicle of any kind!!! We will never buy another vehicle from any other dealership except for Five Star Ford!!! We love Doreen Parker and Five Star Ford in North Richland Hills, Texas!!! More

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A VERY Great First Car Buying Experience Jim Fairweather, Joshua Fichter, Michael Huntzinger, and Tut Edwards all took part in helping me buy my first car. With their experience, friendliness Jim Fairweather, Joshua Fichter, Michael Huntzinger, and Tut Edwards all took part in helping me buy my first car. With their experience, friendliness, and overall great customer service they had turned any worry I had in buying a car into a very pleasant experience for me. They didn't suggest anything that was way out of my price range, or pressure me into anything that I was uncomfortable with. They had picked out cars that were exactly what I was looking for, and ultimately let me know that whatever I was comfortable with was what I should get. And sure enough I was able to buy my 2012 Ford Focus that was just suited for me. I recommend this dealership and all of these employees to anyone looking for a car. You WILL NOT be disappointed. Thank you again Josh, Jim, Mike, and Tut! More

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