Elbert (Tut) Edwards

Good vehicle selection and responsive sales staff. We were pleased with the explanations of the lease and purchase options available to us. The only negative is that we received an advertised offer v were pleased with the explanations of the lease and purchase options available to us. The only negative is that we received an advertised offer via e-mail to lease the vehicle at $20/month less 6 days after we bought the vehicle. We were compensated with one month lease payment which helps the situation but two months would have been better. We are very satisfied with the vehicle so far. One of the seat belt retractors was not working when we looked at the car but was fixed right away prior to delivery. Sincerely, Steve Umbaugh More

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I would like to thank all of you from the bottom of my heart. All of you did a fantastic job getting me into the car I absolutely wanted and love. I've missed a few names that I had the pleasure of workin heart. All of you did a fantastic job getting me into the car I absolutely wanted and love. I've missed a few names that I had the pleasure of working with but know that I remember who you are and appreciate your time. Lee - You were by far one of the best sales reps I have met, even when my first car ended in disaster you didn't back down. You rose above and beyond in every aspect during your time with me. When I had a complaint or question you made sure to listen what I had to say. Thank you and I'll make sure to keep sending people your way! Lindsay C. P.s. My mom thought you were awesome. More

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Great! It was great. Thank you for the help into getting in to a new ford flex. The staff was great to work with a. in to a new ford flex. The staff was great to work with a. More

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I have my Fords serviced at 5 Star & had always bought my Fords from a smaller dealership. That dealership was sold & my sales person was let go. Since I knew Ron Green & had a very pleasant experi bought my Fords from a smaller dealership. That dealership was sold & my sales person was let go. Since I knew Ron Green & had a very pleasant experience with service I thought that I would try again to buy a new truck from Sam Pack. Several years ago I went to buy a truck there & wanted to test drive the truck on various roads, that experience was horrible with the salesman , he was overbearing & acted as if I wouldn't buy the truck anyway & couldn't wait to get rid of me. So I never went back to sales until now. But based on my service experience I ask Ron to get me in touch with a pleasant salesman, he did & Doyle Wells called me - he was very pleasant, courteous & gave me all of the choices that I needed to select a truck that I & my wife liked, he then patiently waited while I got my funds moved around to purchase the truck. Then my meeting with "Tut" Edwards in finance was just as pleasant. The process takes a while & I was tired & wore out by the time that I left, but I was happy & will buy here again if I need another Ford - we have an Edge Limited a King Ranch 250 & now a Lariat 150.. Warmest Regards Dale Tolar More

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This was an absolutely perfect experience. From beginning to end it was so easy and I can't wait to purchase another vehicle from the great dealership and the great people I worked with. to end it was so easy and I can't wait to purchase another vehicle from the great dealership and the great people I worked with. More

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Mr. Sam Limo came in on his day off to help me get into the truck of my dreams. He never once pushed the buy, or pressured me in any way. When we quickly settled on a price I could live with and got the p the truck of my dreams. He never once pushed the buy, or pressured me in any way. When we quickly settled on a price I could live with and got the paper work rolling, we had a wonderful conversation that left me feeling right at home with another farm boy, even tho we grew up a half a world apart. When Mr. Tut (Elbert Edwards) took care of the financial paper work as quickly and smoothly as possible I was amazed at what truly nice folks I had found. In such a large dealership I really didn't expect to be treated with the friendliness and near family atmosphere that I found. Thank you both Mr. Limo and Mr. Tut, you guys made a 5 hour drive to look at a truck into an experience to remember! More

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This is our 5th vehicle to purchase from Five Star! The EXCELLENT customer service and FRIENDLY staff is what keeps us going back. We'll be back!! EXCELLENT customer service and FRIENDLY staff is what keeps us going back. We'll be back!! More

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I am not a direct customer of this dealership but I work for a credit union in San Diego. One of my members purchased a vehicle and wanted to finance with me. Tut made the whole experience pleasant and if for a credit union in San Diego. One of my members purchased a vehicle and wanted to finance with me. Tut made the whole experience pleasant and if I am ever asked who to see about financing in Texas it will be Tut! Thank you for making this so easy for our mutual customer. More

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I was helped immediately by Lee Clanton who took the time to explain all of my options and answered all questions while also effectively cutting to the chase of what was most important to me in a vehicle, se to explain all of my options and answered all questions while also effectively cutting to the chase of what was most important to me in a vehicle, securing me the perfect car for my needs/wants. Financing was handled by Tut Edwards, who also answered all questions and provided sound information/perspective on both current and future options. Lee was diligent in checking in with me regularly while I waited and worked with Tut. Jimmie Matthews was thorough in explaining the features of my vehicle upon delivery, as well as indicating classes and one-on-one training, as needed. It was a busy day (12/30/13) and, due to some expected wait time, I had the opportunity to talk with several other employees that were not involved in my sale/lease. Everyone was positive, upbeat, knowledgeable AND had all been working at Five Star Ford for many years (the receptionist for 27!). In the transient world of car sales, this impressed me. They truly had a family atmosphere amongst them and genuinely seemed committed to building long-term relationships based on service, support and excellence, and not just in selling a car. I look forward to many years of service with Five Star Ford and wholeheartedly endorse them to potential customers without reservation. More

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I am honestly impressed with the type of business ran here. It is professional yet family friendly. We walked in not knowing whether to lease or purchase and we were given both sides of the scenario that here. It is professional yet family friendly. We walked in not knowing whether to lease or purchase and we were given both sides of the scenario that would work best for us. We walked out with our heads held high knowing we made the right decision for us. Thanks Hector C. More

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